Why IT needs oversight if digital investment is to succeed

Every CEO working today pays lip service to digital – but how many really get it, and how many are creating the conditions for their organisation to succeed with its digital transformation?

The people perhaps best positioned to understand the transformative power of digital are chief information officers (CIOs) and business technology leaders. But the world of IT procurement, provisioning and consumption has changed.

This whitepaper, from CIO UK alongside Snow Software, examines the ‘disruption gap’ between business unit technology spend, and the concerns of the central IT team to re-architect the business for digital and to free resources for innovation by reigning in overspend through duplication, missed opportunities for volume purchasing, and shelfware.

By CIO UK + Snow Software, 11 May 2018, 0 comments Categories: CIO, Data & Analytics

Security with Windows 10: Understanding and deploying Device Guard

According to a 2015 report by the Ponemon Institute, organisations receive almost 17,000 malware alerts in a typical week. Only 19% of these are deemed reliable, and of those 3,218 alerts, a more 705 are subsequently investigated. This suggests that organisations lack the resources and expertise to properly protect themselves.

An omniscient strategy is required. Such a strategy has long been considered tantamount to the 'holy grail' of endpoint security - but in this whitepaper from 1E, find out how Microsoft Device Guard makes this ideal close to a reality.

By 1E, 17 November 2017, 0 comments Categories: Microsoft, Security, Vulnerabilities

Windows 10 migration for the enterprise: A guide

Migrating systems to Windows 10 is a high priority for most organisations – yet many are concerned about the potential cost and risk of such a migration.

This whitepaper from 1e reveals how, with the right planning and infrastructure, the migration can be automated, ensuring high quality, secure deployments with minimal manual effort.

By 1E, 10 November 2017, 0 comments Categories: Microsoft

Commercial bots: When bots mean business

The majority of bot traffic visits your website with various types of threats – hacking, account takeovers and content theft among them – but they can also hide unexpected business opportunities.

A large category of bots can potentially be transformed into paying customers. This whitepaper from DataDome reveals how you can protect your users, protect your infrastructure and your business, and generate new revenue with the same tool.

By DataDome, 08 November 2017, 0 comments Categories: Software

How to choose the best AWS EC2 backup strategy for you

The benefits and flexibility associated with Amazon’s Elastic Compute Cloud (EC2) services are well known. But when it comes to putting a backup strategy together, having so many methods available it can be difficult to determine which solution best fits your company’s needs.

This whitepaper from CloudRanger examines the most common EC2 backup strategies so you can better identify which option is right for you.

By CloudRanger, 30 October 2017, 0 comments Categories: Amazon, Data & Analytics, Data Management, Disaster Recovery

3 tips before hitting accept on your public cloud contract (Deutsch)

Data protection - specifically backup, archiving and disaster recovery - sits at the top of the cloud use case list right now. But did you carefully read and negotiate your public cloud contact to meet your business requirements before sending?

This resource from Veritas looks at the three vital aspects you need to work through with your cloud provider before hitting 'accept'.

Note: this resource is in German. If you would like an English-language version, please visit here.

By Veritas, 20 September 2017, 0 comments Categories: Public

Three things to know before moving your data to the cloud (Deutsch)

A common starting place for many enterprises looking to transition to the cloud is moving on-premises secondary data to cloud storage. The economics make sense – but the decision to send petabytes of data to the cloud shouldn’t be taken lightly.

This whitepaper from Veritas examines the three key tips to make sure your transition to the cloud maximises cost savings while mitigating data risks.

(c)iStock.com/RapidEye

Note: this resource is in German. For an English-language version, please visit here.

By Veritas, 20 September 2017, 0 comments Categories: Adoption, Data & Analytics, Migration

Keep EC2 instances secure through Intrusion Detection and Intrusion Prevention Systems

For AWS customers using the Shared Responsibility Model, organisations are responsible for the configuration that they implement to ensure their compute instances – and the assets within them – are secure.

This paper from Amazon Web Services examines how to detect vulnerabilities in your EC2 instances, protect them from attacks, and how to respond to intrusion or attacks against your EC2 instances.

By Amazon Web Services, 04 September 2017, 0 comments Categories: Amazon, Security

How AWS Marketplace helps organisations get to grips with predictive maintenance

For large industries such as oil and gas, industrial automation, and healthcare, minimising unplanned maintenance of systems to ensure maximum output of workers is key.

This paper from Amazon Web Services outlines the importance of predictive maintenance to major industries, an example of predictive versus reactive maintenance, and how AWS Marketplace can help.

By Amazon Web Services, 04 September 2017, 0 comments Categories: Amazon, Industry, Infrastructure

Optimising branch office connectivity to applications hosted on AWS

Delivering predictable, high-performing application access to your branch offices is not an easy task. As a result, many organisations adopt a hybrid network architecture in order to capitalise on scale, flexibility and performance benefits – and optimise connectivity when and where it is needed.

In this paper from Amazon Web Services, you can learn how to connect your network to AWS, either through provisioning an AWS managed VPN, through private circuit connectivity with AWS Direct Connect, or enabling third-party networking software on your Amazon Virtual Private Cloud (VPC) for VPN.

By Amazon Web Services, 04 September 2017, 0 comments Categories: Amazon, Applications

The CIO's strategy guide to securing the cloud

The move from server-based to service-based thinking is changing the way traditional IT departments design and deliver the technology that supports their businesses.

Yet there are obstacles standing in the way of blanket take up of the cloud. Integrating apps like Salesforce, Office 365, Dropbox and a whole raft of SaaS offerings with an on-premise network means the cloud blurs traditional corporate IT boundaries.

This whitepaper from CensorNet is a playbook for CIOs examining the risks you could come up against and pointers for managing security risks in the cloud.

By CensorNet, 22 June 2017, 0 comments Categories: CIO, Security

The Data Genomics Index: The real makeup of storage environments (Francais)

This whitepaper from Veritas brings together a community of like-minded data scientists, industry experts, and thought leaders with the purpose of better understanding the true nature of the unstructured data that we are creating, storing, and managing on a daily basis.

Note: this resource is in French. If you would like an English language copy, visit here. 

By Veritas, 30 May 2017, 0 comments Categories: Big Data, Software, Storage

The Data Genomics Index: The real makeup of storage environments (Deutsch)

This whitepaper from Veritas brings together a community of like-minded data scientists, industry experts, and thought leaders with the purpose of better understanding the true nature of the unstructured data that we are creating, storing, and managing on a daily basis.

Note: this resource is in German. If you would like an English language copy, visit here. 

By Veritas, 30 May 2017, 0 comments Categories: Big Data, Software, Storage

3 tips before hitting accept on your public cloud contract

Data protection - specifically backup, archiving and disaster recovery - sits at the top of the cloud use case list right now. But did you carefully read and negotiate your public cloud contact to meet your business requirements before sending?

This resource from Veritas looks at the three vital aspects you need to work through with your cloud provider before hitting 'accept'.

By Veritas, 30 May 2017, 0 comments Categories: Public

The six golden rules to training health industry employees (Français)

You could have the world's best instructors, access to bleeding edge technology and course materials that would grace Harvard - but if you're taking the wrong approach to training employees then it will still end in failure.

This whitepaper from Blackboard assesses the most important approaches to training health industry employees, and how a cloud-based content system could be of benefit.

Note: this paper is in French. If you would like an English language version, please visit here.

By Blackboard, 16 March 2017, 0 comments Categories: Enterprise, Industry, Software

Analysing compliance in the health industry (Español)

If you work in the health industry, you'll already be familiar with how 'tickbox' courses work. A set of slide titles down the side; a narration that more than likely just repeats what's written on the slides; an easy multiple choice question at some point to 'prove' that employees understand the course; and a metaphorical tick at the end. Well done, you've ticked off compliance.

But who is that helping - and is it even helping the employer? This whitepaper from Blackboard assesses best practice and ideas to achieve compliance in healthcare through cloud-based content and more. 

Note: this paper is in Spanish. If you would like an English language version, please visit here.

By Blackboard, 16 March 2017, 0 comments Categories: Compliance

Enterprise cloud for dummies: Prepare your organisation for the new era of IT infrastructure (Deutsch)

The cloud has become one way end users are seeking to empower themselves and unshackle their fortunes from IT. Unfortunately, the public cloud is fraught with its own challenges and may not always be suitable.

That’s why more and more organisations are turning to enterprise cloud – which carries public cloud support and characteristics – to meet critical business needs.

This extensive, 53 page book from Nutanix will help you understand enterprise cloud, how it fits into your data centre paradigm, and how it can help you propel your business into the 22nd century and beyond.

Note: this paper is in German. If you would like an English copy, please visit here

By Nutanix, 16 March 2017, 0 comments Categories: Enterprise, Infrastructure

Enterprise cloud for dummies: Prepare your organisation for the new era of IT infrastructure (Français)

The cloud has become one way end users are seeking to empower themselves and unshackle their fortunes from IT. Unfortunately, the public cloud is fraught with its own challenges and may not always be suitable.

That’s why more and more organisations are turning to enterprise cloud – which carries public cloud support and characteristics – to meet critical business needs.

This extensive, 53 page book from Nutanix will help you understand enterprise cloud, how it fits into your data centre paradigm, and how it can help you propel your business into the 22nd century and beyond.

Note: This paper is in French. If you would like an English copy, visit here.

By Nutanix, 16 March 2017, 0 comments Categories: Enterprise, Infrastructure

The journey from hyperconvergence to enterprise cloud (Français)

This white paper from Nutanix, from an in-depth analysis by IDC, looks at hyperconvergence technologies, describes the general principles of Nutanix solutions, and details their economic benefits. 

Ce Livre Blanc décrit les solutions Nutanix dans leurs principes généraux et détaille les bénéfices économiques de ces solutions à partir d’une étude approfondie réalisée par le cabinet d’analyse IDC.

By Nutanix, 09 March 2017, 0 comments Categories: Enterprise, Infrastructure

The definitive guide to architecturing end-user computing solutions (Deutsch)

Without a stable, highly available and high performance infrastructure underlying the design of your end user computing (EUC) services and applications, IT will face a number of challenges during the deployment and operational phases of the project.

This whitepaper from Nutanix examines the key factors that should be considered in the EUC infrastructure design process, and why architects and engineers need to be focused on providing EUC services and applications rather than managing the plumbing.

Note: this paper is in German. If you would like to request an English language copy, contact editorial@techforge.pub.

By Nutanix, 09 March 2017, 0 comments Categories: Applications, Infrastructure

Enterprise cloud for dummies: Prepare your organisation for the new era of IT infrastructure

The cloud has become one way end users are seeking to empower themselves and unshackle their fortunes from IT. Unfortunately, the public cloud is fraught with its own challenges and may not always be suitable.

That’s why more and more organisations are turning to enterprise cloud – which carries public cloud support and characteristics – to meet critical business needs.

This extensive, 53 page book from Nutanix will help you understand enterprise cloud, how it fits into your data centre paradigm, and how it can help you propel your business into the 22nd century and beyond.

By Nutanix, 08 March 2017, 0 comments Categories: Enterprise, Infrastructure

The definitive guide to enterprise apps on hyperconverged infrastructure

Despite a seemingly continuous stream of enhancements in IT hardware and software, the application challenges faced by data centre infrastructure teams continue to mount. Because each enterprise application has unique requirements for performance, availability, scalability and management, the IT infrastructure needed to meet the collective needs of all your applications can be both complex and expensive.

Hence the introduction of hyperconvergence and invisible infrastructure; this extensive, 35 page report from Nutanix examines a fundamentally different approach to enterprise application needs.

By Nutanix, 08 March 2017, 0 comments Categories: Applications, Infrastructure

The definitive guide to big data

If you ask people in IT what big data is, chances are you’ll get a variety of answers. The answer may depend on an individual’s job function and the type and size of their company, but there’s also a lot of uncertainty about what constitutes big data, what the benefits are, and how to take advantage of it.

This extensive report from Nutanix goes through, among others:

  • The history of big data
  • Structured vs unstructured vs semi-structured data
  • The various types of big data platforms and applications
  • Infrastructure considerations for big data

By Nutanix, 08 March 2017, 0 comments Categories: Big Data, Data & Analytics

The six golden rules to training health industry employees

You could have the world's best instructors, access to bleeding edge technology and course materials that would grace Harvard - but if you're taking the wrong approach to training employees then it will still end in failure.

This whitepaper from Blackboard assesses the most important approaches to training health industry employees, and how a cloud-based content system could be of benefit.

By Blackboard, 15 February 2017, 0 comments Categories: Enterprise, Industry, Software

Analysing compliance in the health industry

If you work in the health industry, you'll already be familiar with how 'tickbox' courses work. A set of slide titles down the side; a narration that more than likely just repeats what's written on the slides; an easy multiple choice question at some point to 'prove' that employees understand the course; and a metaphorical tick at the end. Well done, you've ticked off compliance.

But who is that helping - and is it even helping the employer? This whitepaper from Blackboard assesses best practice and ideas to achieve compliance in healthcare through cloud-based content and more. 

By Blackboard, 15 February 2017, 0 comments Categories: Compliance, Enterprise, Industry

Information governance: Exposing the real cost of data discovery

Nearly 90% of respondents to a survey by Freshfields Bruckhaus Deringer indicated that “access to data is critical to being competitive in their industry.”

The key business value in data is being able to find that email from months ago that captured the customer requirements for the job that is breaking ground today. Yet, when you need to find something, it’s never as easy as it should be.

This whitepaper from Veritas discusses the key facets to a data discovery strategy, why bigger is not always better, and the top four capabilities required to reduce data discovery costs.

By Veritas, 08 December 2016, 0 comments Categories: Data & Analytics, Data Management

Why digital transformation depends on enterprise data management

Whether it is mobilising the workforce, creating online customer experiences, enabling electronic supply chains, or providing real-time access to medical records or financial statements, the role of IT as a business enabler has never been more critical.

However, most organisations today are not managing their data as a strategic asset. This whitepaper from Veritas assesses the implications for the digital business, a new foundation with enterprise data management, and how Veritas approaches data management for its customers.

(c)iStock.com/stokkete

By Veritas, 08 December 2016, 0 comments Categories: Data & Analytics, Data Management

Three things to know before moving your data to the cloud

A common starting place for many enterprises looking to transition to the cloud is moving on-premises secondary data to cloud storage. The economics make sense – but the decision to send petabytes of data to the cloud shouldn’t be taken lightly.

This whitepaper from Veritas examines the three key tips to make sure your transition to the cloud maximises cost savings while mitigating data risks.

(c)iStock.com/RapidEye

By Veritas, 08 December 2016, 0 comments Categories: Adoption, Data & Analytics, Migration

Tame the IT bear: The key to digital transformation

From ensuring that data remains secure, or that services are available to customers and end-users, the IT department must keep a tight grip on its infrastructure in order to guarantee that evrything runs smoothly. The CIO and their team have a central role to play in the success of their business - and this whitepaper from Sungard AS examines the new role and what has to be done from here.

By Sungard AS, 16 September 2016, 0 comments Categories: CIO, Enterprise, Infrastructure

An enterprise security blind spot: Are cybercriminals hiding in your SSL traffic?

SSL traffic is pervasive in today’s enterprises and is expected to grow rapidly over the next several years; according to Gartner, SSL/TLS traffic now comprises 15% to 25% of total web traffic. The problem is the bad guys have noticed.

This report from Venafi examines how enterprises can eliminate the blind spots in SSL traffic, maximise the powers of decryption, and uncover threats.

By Venafi, 19 July 2016, 0 comments Categories: Enterprise, Privacy, Security

Rethinking cyber security: Where does accountability lie?

The many high profile data breaches we have seen splashed across the front pages highlight just how damaging a cyber attack can be on market position, reputation and profits, infiltrating customer data and critical IP. The frequency and success of these attacks also highlights that the existing security strategies of many organisations are dangerously flawed, leaving them wide open to threat, as VMware investigates in this whitepaper downlod.

By VMware, 24 June 2016, 0 comments Categories: Enterprise, Security

The tipping point: Why enterprise security must change

In today's digital world, data is the currency giving businesses the power to act decisively and swiftly, provide rich customer experiences and remain one step ahead of the competition. But as data becomes more valuable, it also becomes more vulnerable.

In this whitepaper, VMware gathered insights from 1,700 IT decision makers and 3,500 office workers from across EMEA and provide 10 important takeaways on the future of enterprise security.

(c)iStock.com/DNY59

By VMware, 24 June 2016, 0 comments Categories: Enterprise, Security

Why more and more organisations are adopting network virtualisation

The ‘iron’ of routers and switches has been the backbone of the enterprise for decades. But in recent years, high profile companies have challenged long-held ideas of what makes a network strategic and powerful.

Leaps in agility, flexibility, security, efficiency and scalability are only possible when you abstract or virtualise network services and decoupling them from hardware, as this paper from VMware explains.

By VMware, 24 June 2016, 0 comments Categories: Software, Virtualisation, VMware

Private vs public cloud: Blood, sweat and tears

In the debate surrounding which type of cloud is superior, there are those promoting the old-school dedicated private cloud, and others taking the side of the public cloud, while in between are the neturals, who see a hybrid approach as being best. So what is the answer? In this paper from Telecity and 451 Research, read how it all comes down to blood, sweat and tears.

(c)iStock.com/cherezoff

By Telecity, 02 March 2016, 0 comments Categories: Hybrid, Private, Public

Transforming enterprise productivity with hybrid IT

In case you didn’t get the message, hybrid IT has arrived. We are living in a new business environment where mobile devices connect to cloud computing and legacy IT infrastructure.

Yet hybrid IT is not without its challenges. IT leaders must monitor this business paradigm shift in the years ahead and embrace the change in order to harness its full potential. This resource from Pulse Secure examines the risks, the challenges, and the opportunities to transform enterprise productivity.

By Pulse Secure, 19 January 2016, 0 comments Categories: Hybrid

Analysing the future for storage

There is still a perception within IT that the move to an all-flash array storage platform will be far too expensive to carry out at any speed, and that they should wait until the natural ageing of existing magnetic spinning disks reach the end of their useful life. But the question should not just be around cost, but around the risks and value to the business of moving to the next platform.

This resource from Quocirca and Kaminario examines the key theories and comparisons between traditional disk-based and all-flash storage.

By Kaminario, 06 January 2016, 0 comments Categories: Software, Storage

Utilising cloud to keep communications strong as the business changes

Why, at a time when top CIOs are listing cloud, mobile, infrastructure and data centre in the top five investment priorities for 2015, are so many businesses sticking with on-premise or hosted solutions to manage their internal communication systems? And how flexible are they when a business has to cope with change?

Outdated technology can’t adapt to changes in environment. This whitepaper from Thinking Phones assesses how when change is required, the internal communications cannot be disrupted.

By Thinking Phones, 03 November 2015, 0 comments Categories: Software, UnifiedComms

The top five questions about big data

In 2015, big data implementation is full on, which means that the questions clients ask have changed substantially in the past 12 months. This report answers some of the most common questions that enterprise architecture professionals agonise over when it comes to big data investments.

By Forrester, 22 October 2015, 0 comments Categories: Big Data, Data & Analytics

Why separate communication systems prevent efficient communication

It isn’t often a CEO talks proudly about the many separate means of communication his or her employees use. These days everyone knows that when it comes to sharing information in the workplace, the buzzwords are ‘integrated’ and ‘cloud’. But why? This whitepaper from ThinkingPhones assesses the landscape.

By Thinking Phones, 17 September 2015, 0 comments Categories: UnifiedComms

Evaluating file sync and share solutions: 12 questions to ask about security

File sync and share can increase productivity, but how do you pick a solution that works for you? There will likely be a number of factors guiding your decision, and if you’re like most businesses, security is high on the list.

Download this whitepaper today to find out the most important questions to ask file sync and share vendors about security.

By Dropbox, 24 August 2015, 0 comments Categories: Collaboration, Storage

The journey to the hybrid cloud: Usage trends and business benefits

Cloud adoption continues to expand beyond the base of cutting-edge early adopters and is now reaching the ‘early mainstream’ stage, increasingly being looked at by enterprises as a viable model for agile, cost-effective IT delivery. However, the prevailing binary paradigm of cloud infrastructure – public vs private – limits the extent to which enterprises can fully leverage both sides of the equation.

Hybrid cloud solves this problem. In this download from VMware, find out deployment and usage trends, as well as the business benefits hybrid cloud provides.

By VMware, 19 August 2015, 0 comments Categories: Hybrid

A guide to disaster recovery in the cloud

Most organisations know they need to protect their business critical information and minimise downtime in the event of outages, failures, disasters, and other disruptions. But not all companies have the budget, expertise, or time to develop a comprehensive disaster recovery plan.

For organisations with disaster recovery services in place, the challenge often lies in supporting the ongoing maintenance and re-evaluating the initial investment versus newer offerings as their environment continues to expand, or leases expire.

Fortunately, the landscape of disaster recovery solutions is shifting to accommodate changing IT needs. Find out more in this download from VMware.

By VMware, 19 August 2015, 0 comments Categories: Disaster Recovery

Why next-generation data centre technology is needed to adopt service-centric IT delivery

Cloud computing has been hyped as breaking down the silos that IT has built up over the years, but in reality, new silos are created unless cloud computing is integrated into an IT architecture. The current battle is over whether organisations go for public cloud services, or develop private cloud services by reusing existing infrastructure and adding new capabilities to deliver these services in a cloud-like way.

This download from Dimension Data examines the challenges CIOs are facing, and assesses the readiness of the enterprise to adopt a service-centric approach to IT.

By Dimension Data, 12 August 2015, 0 comments Categories: Architecture, CIO

Disaster recovery, Game of Thrones style: Is your enterprise ready?

You don’t have to be an expert on the bestselling George R.R. Martin series to understand why the Game of Thrones saga is relevant to disaster recovery. The series’ beleaguered continent, Westeros, is much like a troubled enterprise – near-constant turmoil, management pressure, and the continued threat of disaster.

Like any enterprise or organisation, Westeros is endangered by a lack of continuity and poor disaster recovery plans. The inhabitants of Westeros have much to teach anyone who’s interested in business continuity and data recovery. This paper from Unitrends will explore why disaster recovery should become a priority for your enterprise – with the help of a few of the most memorable characters from Game of Thrones.

By Unitrends, 27 July 2015, 0 comments Categories: Data Loss, Data Management, Disaster Recovery

Drowning in data: How to back up more than you can handle

You have an insurmountable volume of data with backup requirements that just aren’t realistic. So how can you stay afloat but also get to a point where backing up everything that’s required is not only possible, but is actually feasible?

This whitepaper download from Unitrends focuses on three basic blocking and tackling steps that will aim to bring some order to your backup chaos.

By Unitrends, 13 July 2015, 0 comments Categories: Data & Analytics, Data Management, Disaster Recovery

Six considerations for your data centre provider on carrier neutrality

Carrier neutrality is a commonly used term in the data centre industry - but the relevance and importance of what carrier neutrality means for your business is often not explicitly shared and can be overlooked.

This whitepaper from Colt highlights six considerations you need to discuss with your data centre provider surrounding carrier neutrality, to ensure you have a truly suitable and beneficial solution.

By Colt, 10 June 2015, 0 comments Categories: Data & Analytics, Data Centres

Escape all limitations: Cloud disaster recovery best practices

Are you confident knowing that the backup and recovery solution protecting your business-critical operations will hold up no matter the disaster – or not?

What constitutes a sound disaster recovery technology strategy? Does one size fit all? Is virtual a more reliable choice than physical backups, or is it the other way around?

Find out how much you really know about planning for the unforeseen in this whitepaper from Unitrends.

By Unitrends, 08 June 2015, 0 comments Categories: Data Management, Disaster Recovery

Six steps to effective vulnerability response

The number of vulnerabilities identified in servers, operations systems, applications, and databases has increased at an alarming rate in the past several years—and the outlook going forward is no better. Systems, networks, and applications will continue to be susceptible to vulnerabilities, so it is important to be prepared for response when a vulnerability is identified.

By Alert Logic, 13 May 2015, 0 comments Categories: Security, Vulnerabilities

Listen, Publish, Analyze: The Intelligent Guide to Social Media Management Platforms

INSIDE THIS REPORT:

  • The new intelligent social media workflow to create better content
  • The new social media platform landscape - and how to leverage it
  • How you can use Listening, Publishing & Analysis platforms together to uncover greater intelligence

WHO IS THIS REPORT FOR:

  • Marketing VPs & CMOs
  • Brand Managers
  • Agency VPs
  • Senior Marketers

Download this eBook to master the new intelligent social workflow and start leveraging the benefits today. Social media has evolved, your social team needs to use the right strategy and tools to evolve with it.

By unmetric, 13 March 2015, 0 comments Categories: Platform

Kurt Marko; Creating the Omnichannel Customer Experience

The nexus of mobile, social, cloud and big data is radically reshaping customer experience. This article by Kurt Marko, editor-at-large for Information Week and Network Computing, explores how Big Data, Predictive Analytics and Real-time Decisioning improve customer experience for multi-platform, mobile and social consumers.

Read this article and learn:

  • The trends and opportunities for omnichannel CX
  • Implications for business executives
  • How real-time predictive analytics transforms the multi-platform, mobile, social customer experience

By [24]7 Customer, Inc, 10 November 2014, 0 comments Categories: Data & Analytics, Mobility, Research