Genesys acquires Radarr Technologies to unify customer experience

Genesys, a global cloud specialist in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. 

By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform, Genesys will empower organisations to unify the customer experience (CX) like never before, helping them create...

Colt expands cloud voice services with Genesys, Twilio and Zoom

Colt Technology Services (Colt) the digital infrastructure company, has expanded its Colt Intelligent Communication services (CIC) portfolio to meet growing demand from customers requiring agile, cloud-based global voice solutions.

New Colt Cloud SIP is a flexible service which seamlessly connects across the Colt IQ network to platforms from leading communication service providers (CSPs) including Genesys, Twilio and Zoom. The service is said to be ideal for companies with a...