Genesys acquires Radarr Technologies to unify customer experience

Genesys, a global cloud specialist in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. 

By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform, Genesys will empower organisations to unify the customer experience (CX) like never before, helping them create...

Three ways cloud is improving customer experience

Customer Service

Cloud computing involves internet usage to offer services, tools, and applications, such as databases, networking, servers, and software.

The cloud rose to popularity in the mid-2000s and was embraced by many businesses as it diminished traditional computer-related troubles, such as the need to buy expensive hardware or software resources.

Almost two decades later, its popularity continues to see an upward trend. According to Gartner, 85% of businesses will have embraced...