Salesforce.com’s remarkable growth continues, but 2014 will be more challenging

Jeremy Cox, Principal Analyst, Customer Engagement, Madan Shaina, Lead Analyst, Information Management Software

Salesforce.com grew by 33% year-on-year in its fiscal year 2014, breaking the $4bn mark. It was involved in larger transactions, several of which broke the $10m ceiling. At the earnings call in February 2014, the company’s chairman and CEO, Marc Benioff, was clearly feeling bullish about the immediate future; he delivered a forecast that the company would grow by approximately 30% to $5.3bn...

By Ovum StraightTalk, 10 March 2014, 0 comments. Categories: Consumer, SaaS , Salesforce.

IBM couches NoSQL strategy with Cloudant acquisition

Tony Baer, Principal Analyst, Software – Information Management

IBM has taken another step to ramp up its cloud presence with the acquisition of Cloudant, a five-year-old company that offers a managed NoSQL cloud database. The acquisition adds a data layer to IBM’s growing portfolio of web/mobile application developer-oriented cloud platforms, such as WorkLight, and is a good complement to SoftLayer, the managed cloud service provider that IBM acquired last year.

The core component of the Cloudant...

By Ovum StraightTalk, 04 March 2014, 0 comments. Categories: Big Data, Developers, IaaS.

Informatica 9.6 aims to attract business users and lower cost

Madan Sheina, Lead Analyst, Software – Information Management

Informatica claims to have raised the bar for data integration and quality following the release of its PowerCenter and Data Quality 9.6 platform. This release scores points with Ovum because it mirrors much of the functionality that our enterprise clients are inquiring about and looking for – notably, business-friendly governance features, seamless integration and management of data across cloud and on-premise systems, and quicker...

By Ovum StraightTalk, 21 February 2014, 1 comment. Categories: Big Data, Developers.

Why Big Trust is Big Data’s missing DNA

Mark Little, Principal Analyst, Consumer

In the rush to monetize customer data, companies risk diminishing the trust people have in services and brands. Sustaining and growing people’s trust in services is not just about “doing the right thing,” but also makes commercial sense. Telcos and OTT players have worked to establish a satisfactory level of trust with their customers, but as Big Data creates new opportunities for monetizing customer data, even a little more aggression in its...

By Ovum StraightTalk, 18 February 2014, 1 comment. Categories: Big Data, Data & Analytics.

The Open Compute Project gets down to business

Karen Liu, Principal Analyst, Components

Open Compute Summit V, held last week, was a birthday party for open source hardware. The movement seeks to map lessons learned from open source software to the hardware world. Open Compute Project (OCP) has grown beyond serving the unique needs of its hyperscale founders and playing in the sandbox of open source architecture.

This year’s announcements got down to business, with designs adapted to fit more traditional enterprises. The goal is no longer just to...

By Ovum StraightTalk, 14 February 2014, 0 comments. Categories: Big Data, OpenSource.

Microsoft introduces Power BI in the cloud

Fredrik Tunvall, Analyst, Software – Information Management, Tony Baer, Principal Analyst, Software – Information Management

Microsoft is betting heavily on the cloud for delivering self-service BI capabilities. Power BI builds on existing Microsoft Excel building blocks, including Power Query and Power View, to provide a single self-service client based on the familiar Excel spreadsheet as the user interface. It is a welcome simplification of Microsoft’s often confusing BI product stack...

By Ovum StraightTalk, 07 February 2014, 0 comments. Categories: Big Data, Developers, Microsoft.

In-memory stepping up to big and fast data analytic crunch

Madan Sheina, Lead Analyst, Software – Information Management

Interest in in-memory computing platforms is rising. Until now, the primary driver has been the “need for speed,” helping companies to process relatively modest data sets more quickly.

Both traditional and newer in-memory vendors are looking to scale-up these capabilities with innovative platforms that promise to meet the increasing demand for more accelerated, operationally driven analytics against Big Data residing in Hadoop...

By Ovum StraightTalk, 06 February 2014, 0 comments. Categories: Big Data, Data & Analytics.

IBM refocuses hardware strategy on high-value technologies

Roy Illsley, Principal Analyst, Ovum Software

IBM has announced that it will invest more than $1bn in the new IBM Watson Group, as well as $1.2bn to expand its global cloud computing footprint to 40 data centers worldwide in 15 countries across five continents. On January 23, 2014, IBM also announced that it has reached a definitive agreement with Lenovo to sell the Chinese company the majority of its x86 server business in a $2.3bn deal that includes System x, BladeCenter and Flex System blade servers and...

By Ovum StraightTalk, 28 January 2014, 0 comments. Categories: Hardware, Trends.

New cloud contact center capabilities strengthen Aspect’s market position

Aphrodite Brinsmead, Senior Analyst, Customer Engagement

At its industry analyst conference in Phoenix, Arizona in January 2014, Aspect proudly discussed its newly refocused business. Two years ago the vendor was working closely with Microsoft and struggling to gain new business in a saturated contact center infrastructure market. However, Aspect begins 2014 with new products, strong financials for 2013, and a positive growth forecast.

The strategic acquisitions it made in 2013 have helped Aspect get back on...

By Ovum StraightTalk, 21 January 2014, 0 comments. Categories: Consumer, M&A, Security.

Why cloud services will kill big bad whole-of-government IT projects

Dr Steve Hodgkinson, Research Director, Public Sector Technology

Momentum for cloud services adoption in government grew solidly in 2013 and looks certain to accelerate in 2014. We believe that growth in cloud services adoption by agencies will drive a change in the core logic of whole-of-government IT strategy. Cloud services offer a less risky win-win-win path towards IT modernization and intra-agency collaboration. Big bad experimental whole-of-government IT projects are dead. Long live the new logic of...

By Ovum StraightTalk, 10 January 2014, 0 comments. Categories: CIO, Government.

Cloud–network integration is coming to global cloud services

Mike Sapien, Principal Analyst, Enterprise

Cloud services have been available for several years, and any provider of enterprise services or hardware is now a cloud service provider. Recently, new services have been emerging that offer different versions and types of cloud–network integration (CNI) services. Most cloud services are networks of cloud services or “clouds of clouds.”

To perform well, applications require strong integration and bonds between cloud services and related network...

By Ovum StraightTalk, 06 January 2014, 0 comments. Categories: Adoption, Hardware, Vendors.

How SAP is refining its big data strategy

Tony Baer, Principal Analyst, Software – Information Management

With SAP having focused on building up the HANA platform, it has been later to the game in articulating its Big Data strategy. Over the past few months, several important pieces fell into place. SAP announced the extension of Smart Data Access, its federated query technology, from Sybase to the HANA platform, and announced OEM deals with Hadoop platform providers Hortonworks and Intel.

This is still early days for both initiatives –...

By Ovum StraightTalk, 03 January 2014, 0 comments. Categories: Architecture, Big Data, SAP.

Box buys dLoop to intelligently secure cloud content

Madan Sheina, Lead Analyst, Software – Information Management

Box hopes to give subscribers greater analytic insights into, and control over, the content stored in its cloud service following its acquisition of privately held dLoop for an undisclosed sum. This is a move that Ovum has been predicting for some time, and will make Box more attractive to the enterprise customers who are becoming increasingly interested in online storage and collaboration services like Box, but who also put a sharp focus on...

By Ovum StraightTalk, 13 December 2013, 0 comments. Categories: Big Data, Data & Analytics, Trends.

Informatica unveils broad data integration strategy with Cloud Winter 2014

Madan Sheina, Lead Analyst, Software – Information Management

Data integration continues to loom over organizations looking to move their applications and data into the cloud. With the announcement of the latest platform iteration of the cloud strategy it embarked on several years ago, Informatica continues to address the challenges facing these organizations.

Informatica Cloud Winter 2014, unveiled earlier this month and now generally available, is a major step forwards that (rightly) recognizes that...

By Ovum StraightTalk, 05 December 2013, 0 comments. Categories: Amazon, Big Data.

IBM’s data discovery initiatives culminate in Project Neo

Fredrik Tunvall, Analyst, Software – Information Management

At its recent Software Analyst Insights summit in Stamford, Connecticut, IBM gave analysts an in-depth look at the products and underlying strategy of its extensive business analytics (BA) portfolio. A product that caught Ovum’s eye is IBM’s recently announced visual data discovery tool, codenamed “Project Neo.” The solution is the result of IBM Labs coalescing some of the company’s latest in-memory database,...

By Ovum StraightTalk, 03 December 2013, 0 comments. Categories: Big Data, Data & Analytics, Virtualisation.

Salesforce and the banking industry align as both bet on mobility

For bankers, mobility has become key. Customer-facing mobile banking applications are increasing the flow of traffic through digital channels, which is eroding traffic in bank branches. But it does not stop there: the mobile-enablement of services to increase the productivity of banking employees and drive sales effectiveness in remote locations is also on the rise.

The digital channel revolution is having a significant impact on banking via physical channels, and mobile apps for banking employees will play a...

By Ovum StraightTalk, 02 December 2013, 0 comments. Categories: Applications, Consumer, Public, Salesforce.

With Salesforce SuperPods public cloud can be private - but should it?

Dr Steve Hodgkinson, Research Director, Public Sector Technology

Salesforce announced a private SuperPod hosting of the Salesforce offering for HP at Dreamforce. This announcement appears to open the door to a more nuanced hybrid delivery model where the distinction between public and private cloud services is becoming a matter of customer choice.

The SuperPod may provide a bridge that enables some customers to access the benefits of SaaS while keeping data in dedicated infrastructure. Enterprises, however,...

By Ovum StraightTalk, 25 November 2013, 0 comments. Categories: CRM, Enterprise, Infrastructure, Salesforce.

AWS’s elastic database cloud thickens

Madan Sheina, Lead Analyst, Software – Information Management

Amazon Web Services (AWS) announced a series of updates to its expanding database services portfolio at its AWS re:Invent conference in Las Vegas, reinforcing its ability to run multiple database workloads with elastic scale in the AWS cloud. While AWS offers a comprehensive menu of best-of-breed cloud services, Ovum would like to see a more integrated platform approach. AWS has disrupted the price barriers for large-scale data processing in...

By Ovum StraightTalk, 22 November 2013, 0 comments. Categories: Big Data, Enterprise, Public, Virtualisation.

New Zealand’s national census delivers valuable lessons about cloud services

Kevin Noonan, Research Director, Public Sector

Although there is general acceptance that cloud services are here to stay, a number of enterprises are still skeptical about whether cloud computing is really up to the job when it comes to delivering big and complicated government services. Against this backdrop, the New Zealand government’s successful national census provides valuable lessons about how to drive a large-scale cloud implementation, as we explain in our recent report Driving Government Innovation...

By Ovum StraightTalk, 22 November 2013, 0 comments. Categories: Disaster Recovery, Enterprise, Trends, Vendors.

PaaS has evolved quickly...and will continue to do so

Laurent Lachal, Senior Analyst, Ovum Software

PaaS is a multi-faceted phenomenon that has been evolving very rapidly in the past five years, and will continue to do so for the foreseeable future. Enterprises should get ready to anticipate and take advantage of new PaaS developments. To do so, they should ask vendors some hard questions about strategy plans and product roadmaps. For more information, see the Ovum report PaaS: Two More Years of Confusion Ahead.

PaaS has quickly evolved in the past few years

Today’s...

By Ovum StraightTalk, 13 November 2013, 0 comments. Categories: Best Practice, Industry, PaaS.