Second time around: Falling back in love with CRM

It is a truth universally acknowledged that your first CRM deployment is more likely to fail than succeed – 63% of CRM initiatives fail according to a 2013 survey by Merkle Group Inc. Just like your first love, despite the hopes, excitement and expectation, a mixture of naivety and youthful exuberance means the first foray into CRM is unlikely to stand the test of time.

The reality is that first time around mistakes will be made, and the results may be less satisfying than expected. Be honest: with the...

By John Cheney, 27 February 2014, 4 comments. Categories: CRM.

What you might have missed: 5 recent developments in cloud computing

The cloud continues to expand and develop at a phenomenal rate. Here’s a roundup of five recent developments in the field and what they mean for business.

There is a consensus that the cloud and cloud software is now unavoidable. Little surprise then, that vendors and technologists alike are constantly pushing the boundaries to create new products and services.

1. IBM invests $8 million in Spanish cloud data center

Computing...

By John Cheney, 01 November 2013, 1 comment. Categories: Big Data, Consumer, CRM, Enterprise.