Hidden costs and locations: Solving the mystery of cloud solutions for businesses

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The cost and functional benefits of migrating services to the cloud have been well documented, but as more solutions are introduced to the market, choosing the right one is presenting many businesses with a real challenge. The industry is becoming increasingly crowded, so we have simplified the research process and singled out five key things organisations may not know about the cloud to help them make the most informed decision.  

Beware of hidden costs

Many businesses...

By Dave Paulding, 27 October 2014, 1 comment. Categories: Migration.

The hows and whys of moving your contact centre to the cloud

The key responsibility of the CIO is to ensure an organisation has the technology it needs to function cost effectively, while at the same time remain a competitive force.

Nowhere is this more relevant than in the contact centre industry. If a contact centre does not have technologies, such as interactive voice recognition (IVR), multimedia queuing or real-time speech analytics, then it risks not being able to meet customer expectations of service.

However, buying-in all of these solutions can be an large...

By Dave Paulding, 15 July 2013, 0 comments. Categories: Big Data, CIO, Enterprise, Migration.