How delivering seamless UX and improving business outcomes will dovetail in 2020

The way that consumers and end-users interact with businesses and their services has changed dramatically in the last decade. Today, nearly every transaction is supported by applications, meaning the role of IT has evolved from being a back-office function to a strategic enabler that makes the difference between success and failure for everyone in the business. 

If organisations want to succeed in 2020 and beyond, they...

By Michael Allen, 02 January 2020, 0 comments. Categories: Applications, Collaboration, DevOps, Software.

How to prevent AIOps from becoming just another cog in the machine

Over the past few years, companies have been rapidly transitioning to dynamic, hybrid cloud environments in a bid to keep up with the constant demand to deliver something new. However, while the cloud provides the agility businesses crave, the ever-changing nature of these environments has generated unprecedented levels of complexity for IT teams to tackle.

Traditional performance management strategies have been stretched to...

How AI can help IT teams see through the clouds of complexity

Businesses understand the importance of providing seamless customer journeys, but we’ve seen a growing spate of digital service outages and software performance problems in recent months. There have been online banking outages that have left customers unable to pay bills on time, while problems with major payment systems have left shoppers unable to use their bank cards at the checkouts.

These problems seriously disrupt...

By Michael Allen, 28 January 2019, 0 comments. Categories: Adoption, Applications, Containers, Infrastructure.