How the cloud has made HR better

You know the cloud has taken over when even the most reticent of industries - legal, financial - shift to the cloud, and even discuss Europe-wide private clouds specifically for their industry.

It seemed for a long time that the traditional reasons for moving to the cloud - i.e. reduced cost, increased flexibility - were the key drivers behind the shift towards cloud-delivered software, but some professions are seeing wider benefits. Let's look at the example of Human Resources - another of those industries...

By Gareth Cartman, 11 September 2014, 1 comment. Categories: Best Practice, Legal, Migration.

Cloud-based contact centres taking hold thanks to ROI

Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more cost-effective customer service – if not better customer service. 

Looking purely at cost, the case for the cloud-based contact centre is clear – the initial and ongoing costs are a fraction of on-premise options, for...

By Gareth Cartman, 26 April 2013, 0 comments. Categories: Adoption, Infrastructure.