Office 365 usage goes up and up leaving G Suite behind, says research

Microsoft Office 365 usage continues to accelerate significantly across organisations of all sizes while Google’s G Suite languishes in comparison, according to new figures from Bitglass.

The cloud access security broker (CASB), in its 2018 Cloud Adoption Report, analysed software usage of more than 135,000 companies globally and found Office 365 continues to rule the roost.

56.3% of the more than 135,000 companies analysed were users, compared with only a quarter (24.8%) for G Suite. The latter has...

By James Bourne, 30 May 2018, 0 comments. Categories: Collaboration, Microsoft, Research, Software.

Why building a cloud-native desktop service is a different game to VDI

Since virtual desktop infrastructure (VDI) and remote desktop session host (RDSH) technology has been available, vendors have offered on-premises solutions. Because these companies have made a name for themselves, most people familiar with the VDI space assume that the vendors who’ve been in the game for a long-time must lead sales in desktop-as-a-service (DaaS) solutions as well.

That’s a reasonable assumption, but it happens to be wrong – and the reason says something important about what...

By Harry Labana, 17 May 2018, 0 comments. Categories: Collaboration, Software, VDI.

How AI will influence the world of cloud-based collaboration and conferencing

Those who attended Cloud Expo Europe earlier this week took their opportunity to assess the next level of cloud services, ranging from blockchain, to artificial intelligence (AI) and machine learning.

The cloud underpins these technologies and enables them to flourish, while as this publication has previously reported, the M&A cycle has been lit up by it. But what are some of the practical applications for...

By James Bourne, 23 March 2018, 0 comments. Categories: Applications, Collaboration, Software.

10 ways machine learning is revolutionising marketing

  • 84% of marketing organizations are implementing or expanding AI and machine learning in 2018.
  • 75% of enterprises using AI and machine learning enhance customer satisfaction by more than 10%.
  • 3 in 4 organizations implementing AI and machine learning increase sales of new products and services by more than 10% according to Capgemini.

Measuring marketing’s many contributions to revenue growth is becoming more accurate and real-time thanks to...

By Louis Columbus, 14 March 2018, 0 comments. Categories: Applications, Big Data, Collaboration, Data & Analytics, Software.

Why a consumer approach to security – with cloud in mind – may help struggling enterprises

Are Amazon and Facebook the standard bearers when it comes to security? According to the latest identity and access management (IAM) study from Gemalto, more than half of respondents say their organisation’s work authentication methods are worse than those offered by the two tech giants.

The study, which polled more than 1,000 IT decision makers globally, found that the continued rise in cloud applications, as well as the similarly shopworn story around device proliferation, means enterprises are...

By James Bourne, 12 March 2018, 0 comments. Categories: Collaboration, Compliance, Security, Software.

Why every cloud has a silver lining for today’s HR teams

HR has its head in the clouds. Of course, this conjures images of wistful thinking, while not focusing on the job in hand. However, in this instance, nothing could be further from the truth. HR is getting “smarter”, driven by cloud technology and innovations, enabling things to happen quicker, while adapting to new ways of working.

It is offering businesses the opportunity to - flexibly and cost-effectively - make use of the latest and most appropriate applications that can automate processes,...

By Stephen Burr, 05 March 2018, 0 comments. Categories: Collaboration, Data & Analytics, Software.

Google to become Salesforce’s preferred cloud provider in new partnership

Meet the cloud’s newest strategic partners: Salesforce and Google. The two companies announced a deal at Dreamforce late yesterday, with Google Cloud becoming Salesforce’s preferred public cloud provider alongside new product integrations.

There were four primary integrations announced. Salesforce Lightning for Gmail enables users to surface Salesforce CRM data in Gmail, as well as customer interactions from Gmail directly within Salesforce. Lightning for Sheets allows the Google spreadsheet tool...

By James Bourne, 07 November 2017, 0 comments. Categories: Collaboration, Google, Public, Salesforce, Software, Vendors.

How unified cloud communications can benefit productivity and customer satisfaction

Productivity, customer satisfaction and business success are the three key benefits to cloud communications, according to a new study.

Research from analyst firm IDC, which surveyed 805 mid-sized businesses and enterprises around their communications strategy, found companies who use both unified and contextual cloud communications saw a 47% improvement in speed to market for products and services, 42% improvement in customer satisfaction and loyalty, and a 34% reduction in costs.

As is often the case with...

By James Bourne, 02 October 2017, 0 comments. Categories: Collaboration, Data & Analytics, Software.

Why IT needs to be an enabler for business to succeed

Delivering an IT service to a business is difficult. It needs to support and enable the success of the business. In my experience, every IT department wants to provide the best service it possibly can. Let’s face it, we all do – if the business is a success everyone wins.

There are a huge number of moving parts to the IT infrastructure of a company, with a great many complex interactions. These typically happen between teams that manage specific sections of this infrastructure. Unfortunately,...

By Simon Bennett, 14 September 2017, 0 comments. Categories: Collaboration, Infrastructure.

Why digital transformation leaders are adopting open ecosystems

Are you open to new ideas, and given a compelling choice are you really prepared to change? That’s what informed CEOs are asking their C-suite leadership team.

The context of those questions is about determining who is most qualified to guide the organisation’s digital transformation journey. It’s also about setting expectations for C-level executives to partner.

IT and business leaders must acknowledge that they’ve likely reached a significant turning point. Business technology...

By David H Deans, 05 September 2017, 0 comments. Categories: Best Practice, CIO, Collaboration, Data & Analytics, OpenSource.

Things that go bump in IT: Eliminate shadow IT nightmares to improve compliance and governance

Lurking in the background of any IT manager’s nightmares is the spectre of shadow IT. Shadow IT can be described as hardware or software used in an enterprise that is not supported by the enterprise. The negativity of the term is justified because it implies that employees are using technology without the knowledge or approval of the IT department – a recipe for disaster.

The risks of shadow IT are well-known and have the potential to damage a business’s ability to function effectively. Even...

By Tom Grave, 22 August 2017, 0 comments. Categories: CIO, Collaboration, Security, Software, Vulnerabilities.

Gartner changes EFSS Magic Quadrant to content collaboration with Box and Microsoft leading

Box and Microsoft lead the way on vision and execution in Gartner’s recently released Magic Quadrant for content collaboration platforms – but it doesn’t quite tell the full story.

If you are unfamiliar with the name of the report, there is a good reason. The Quadrant was previously known as EFSS (enterprise file sync and share), with the analyst firm changing the definitions this year to reflect a shift in the market.

As Box puts it, content collaboration platforms ‘go beyond EFSS to...

By James Bourne, 04 August 2017, 0 comments. Categories: Collaboration, Research, Security, Software, Storage.

Five ways to shine a light on shadow IT

Today’s fast-paced work environment finds employees striving to improve efficiency, productivity and communication. In an attempt to excel at work, they often use applications, services, data storage and sharing beyond IT’s approval. This practice — known as shadow IT — is having an obvious impact on technical support teams by undercutting sound governance and reducing operational efficiencies. According to

By Vineet Misra, 12 July 2017, 0 comments. Categories: Collaboration, Security, Software, Vulnerabilities.

How cloud robotics will generate new value chains and business models – with 5G the enabler

Cloud robotics is set to generate new value chains, technologies, architectures and business models, according to a new paper.

The report, put together by GTI, a body focusing on the TD-LTE (time division long term evolution) ecosystem alongside SoftBank, CloudMinds, China Mobile, Huawei and Skymind, argues the advantages of cloud robots, with the same common network, are threefold; information sharing, offloaded computation, and collaboration.

One of the examples the report looks at – or gives an image of...

By James Bourne, 11 July 2017, 0 comments. Categories: Applications, Architecture, Collaboration, Infrastructure.

How to tackle changing cloud security threats: A guide

IT workers face a serious challenge when it comes to file sharing. In one corner is corporate governance which seeks to protect businesses and prevent cyber-attacks. In the opposite corner are end users who want to work more efficiently – collaboratively – by sharing or saving files.

The best way of ending this conflict is to find middle ground. In attempting this resolution, enterprises need to find the right balance between IT security and governance on one side and the needs of employees on the other. To...

By Tom Grave, 04 July 2017, 0 comments. Categories: Collaboration, Security, Software.

Box launches Box Drive to help firms retire legacy network file share infrastructure

Cloud storage provider Box has announced the launch of Box Drive, a desktop application which aims to match the power of the cloud with the more familiar feel of traditional network drives.

The goal of the product is to ‘make it easier to adopt the cloud without changing the way people work’. “The future of work is working in the cloud,” the company notes. “Box Drive makes moving to the cloud incredibly easy. Users are freed from the constraints of their local hard drives because...

By James Bourne, 14 June 2017, 0 comments. Categories: Collaboration, Software.

The challenge with unified comms and finding a way through the conferencing chaos

‘Unified communications’. A simple phrase to describe an aspirational outcome. But for most businesses today, the idea of a single solution for communications throughout the organisation is exactly that: an aspiration.

That’s not to criticise, of course, but it’s an understandable result of the way that different communications technologies have evolved and been introduced to organisations: from strategically planned solutions aligned to a company’s overall IT infrastructure, to...

By Michael Helmbrecht, 08 June 2017, 0 comments. Categories: Collaboration, Software.

Why the cloud could hold the cure to diseases

(c)iStock.com/ismagilov

We constantly hear about programs such as Race for the Cure, Breast Cancer Awareness Month, The Ice Bucket Challenge, and other fundraising or awareness initiatives for diseases.  However, hearing a disease has been cured almost never happens. With billions of dollars being used to research diseases around the world, many people started looking for reasons as to why more progress hasn’t been made. Researchers re-examined their processes and realised two things. First,...

By Rick Delgado, 21 February 2017, 0 comments. Categories: Big Data, Case Studies, Collaboration, Data & Analytics.

Dropbox makes Paper generally available and hits billion-dollar revenue milestone

(c)iStock.com/KIVILCIM PINAR

Cloud storage firm Dropbox has announced two new products focusing on cross-platform storage and collaboration, as well as revealing it has become the fastest software as a service (SaaS) vendor to hit the $1 billion revenue run rate threshold.

According to various reports, Dropbox CEO Drew Houston announced the financial milestone at an event in San Francisco earlier this week. Fastest of course does not mean first; the company has a way to go before it catches up with the likes...

By James Bourne, 02 February 2017, 0 comments. Categories: Collaboration, SaaS , Software, Storage.

DevOps still lacking definition despite big usage figures – but the cultural element is key

(c)iStock.com/DrAfter123

The way in which DevOps is being tackled by different organisations can be defined in one of two ways. You’ve either got the ‘teenage sex’ approach – everyone’s talking about it but hardly anybody’s doing it – or you’ve got the Eric Morecambe method; ‘all the right notes but not necessarily in the right order.’

In other words, there is no one unified guide; companies and departments are...

By James Bourne, 25 January 2017, 2 comments. Categories: Collaboration, Developers, DevOps, Software.