Salesforce acquires Vlocity in $1.33bn all-cash deal amid executive shuffle

Salesforce is to acquire Vlocity, a provider of industry-specific cloud and CRM apps, for $1.33 billion (£1.04bn) in an all-cash deal – amid an action-packed end to the company’s fiscal year.

The news was tucked away at the very end of Salesforce’s fourth quarter update. The company’s financial results were described as ‘phenomenal’ by CEO Marc Benioff – not co-CEO, more on which...

By James Bourne, 27 February 2020, 0 comments. Categories: CRM, Economy, SaaS , Salesforce, Software.

Snowflake secures $479m in latest funding round alongside key Salesforce partnership

Cloud data warehousing provider Snowflake has announced the closure of a $479 million (£370.6m) funding round, taking the company’s overall funding to $12.4 billion.

The funding, which represents the eighth round since 2012, was led by two new investors, in the shape of Dragoneer Investment Group and Salesforce Ventures. The latter is especially pertinent, as a strategic partnership with Salesforce was also...

By James Bourne, 10 February 2020, 0 comments. Categories: Applications, Data & Analytics, Data Management, Economy, Platform, Salesforce, Software.

Microsoft posts more strong financials and 62% Azure growth – with differentiation key to success

Microsoft saw its Azure business grow 62% in its most recent quarter after posting total revenues of $36.9 billion (£28.2bn) – yet chief executive Satya Nadella was keen to note the breadth of Azure’s stack as well as the bottom line.

The company’s Q220 figures, as ever divided into three primary revenue buckets, saw its ‘intelligent cloud’ stream increase 26% year over year to $11.8bn....

By James Bourne, 30 January 2020, 0 comments. Categories: Economy, Hybrid, Infrastructure, Microsoft, Salesforce, SAP, Software.

Salesforce chooses Microsoft Azure for marketing cloud migration

Salesforce is moving its Marketing Cloud suite onto Microsoft Azure in an expansion of the companies’ partnership – and a big win for Microsoft.

The move will also see the two companies integrate Sales Cloud and Service Cloud with productivity and collaboration suite Microsoft Teams.

“By bringing together the power of Azure and Microsoft Teams with Salesforce, our aim...

By James Bourne, 15 November 2019, 0 comments. Categories: Infrastructure, Microsoft, Salesforce, Software.

How CRM remains the fastest growing enterprise software market – and how Salesforce still dominates

  • Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share
  • Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018
  • 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019
  • Worldwide enterprise application software revenue totalled more than $193.6B in 2018, a 12.5% increase from 2017 revenue of $172.1B. CRM made up nearly 25% of the entire enterprise software revenue...

By Louis Columbus, 09 July 2019, 0 comments. Categories: CRM, Research, SaaS , Salesforce, SAP, Software.

Michael Yamnitsky, Work-Bench: On enterprise machine learning and why ‘it’s a good time to be a mega cloud’

The future of enterprise software will be in some part automated, with machine learning (ML) and artificial intelligence (AI) technologies really starting to come to the fore. For all the actors cast in this fascinating drama – from the largest cloud vendors to startups, and from business analysts to data scientists – it’s time to either start learning their lines or, in some cases, rip up the script altogether.

The script in...

By James Bourne, 03 September 2018, 0 comments. Categories: Applications, Research, SaaS , Salesforce, Software.

Dropbox and Salesforce commit to deeper strategic partnership

Dropbox continues to make progress after its IPO filing earlier this month, announcing a strategic partnership with Salesforce to connect platforms through new integrations.

The two companies are in their own ways poster children of the software as a service revolution; Salesforce being the first SaaS company to cross a billion dollar annual run rate, Dropbox being the fastest to do it.

While the duo already offered some level of integration – the Dropbox for Salesforce app has been available on...

By James Bourne, 09 March 2018, 0 comments. Categories: SaaS , Salesforce, Software, Storage.

Salesforce joins the CNCF recognising the power of containerisation

Salesforce has joined hands with the leading force in the containerisation space, the Cloud Native Computing Foundation (CNCF),

Being the owner of Kubernetes, the popular open-source container orchestration tool, the CNCF has gained momentum recently with a large number of renowned cloud technology companies joining it in 2017 such as AWS, Oracle, Microsoft, VMware, and Pivotal.

Salesforce, although a Software as a service (SaaS) vendor, has realised that containerisation provides a way to more tightly...

By Cloud Tech, 08 December 2017, 0 comments. Categories: Containers, Salesforce.

Google to become Salesforce’s preferred cloud provider in new partnership

Meet the cloud’s newest strategic partners: Salesforce and Google. The two companies announced a deal at Dreamforce late yesterday, with Google Cloud becoming Salesforce’s preferred public cloud provider alongside new product integrations.

There were four primary integrations announced. Salesforce Lightning for Gmail enables users to surface Salesforce CRM data in Gmail, as well as customer interactions from Gmail directly within Salesforce. Lightning for Sheets allows the Google spreadsheet tool...

By James Bourne, 07 November 2017, 0 comments. Categories: Collaboration, Google, Public, Salesforce, Software, Vendors.

Salesforce cloud economy set to create 3.3 million jobs worldwide by 2022

When Salesforce was founded by two ex-Oracle executives in 1999, not only would the software landscape be changed, but a new economy would form underneath it.

A new report from IDC puts the number of jobs created by Salesforce and its ecosystem at 3.3 million worldwide between the end of 2016 and 2022.

The Salesforce ecosystem, the analyst firm asserts, is almost four times as big as Salesforce itself, as organisations who spend on cloud computing products also need to layout on ancillary services. In the six...

By James Bourne, 24 October 2017, 0 comments. Categories: Economy, Research, Salesforce, Software.

Microsoft extends lead over Salesforce in enterprise SaaS – thanks to LinkedIn acquisition

Microsoft has extended its lead over Salesforce in the enterprise software as a service (SaaS) market with the LinkedIn acquisition starting to make its presence felt, according to Synergy Research.

The analyst firm, which has put out a note based on Q2 data, finds Adobe, Oracle and SAP round out the top five, with Salesforce still comfortably in the silver medal position.

Salesforce still bests Microsoft in the CRM space – the slowest growing of the buckets enterprise SaaS is measured in (below)...

By James Bourne, 31 August 2017, 0 comments. Categories: Microsoft, Research, SaaS , Salesforce, Software.

Salesforce puts $50 million aside to help ‘next generation’ of cloud consulting firms

Cloud software giant Salesforce has announced a new $50 million (£38.8m) fund from Salesforce Ventures, the company’s corporate investment arm, to provide growth for the ‘next generation’ of cloud consulting organisations.

The SI [system integrator] Trailblazer Fund will “provide the next generation of cloud consulting companies with the capital required to build and scale their Salesforce services capabilities for the future – and empower customers to transform their...

By James Bourne, 01 June 2017, 0 comments. Categories: Economy, Salesforce, Software.

How cloud can neutralise the telephony hot potato

Telephone systems and PBXs (private branch exchange) have historically been a hot potato in a business; an important service for users needing firm ownership and the most obvious bucket thrown into being that of the traditional IT team. This IT team is often frustrated that they do not have the telecoms experience to know what they are dealing with.

Over the years I have lost count of the times the IT team has commented – both from customers and businesses I have worked within – of struggling with...

By Ian Moyse, 09 May 2017, 0 comments. Categories: Salesforce, Software, Vendors.

Microsoft still besting Salesforce in enterprise SaaS – Oracle and Google charging behind

Even though software as a service (SaaS) is more mature than its infrastructure as a service (IaaS) and platform as a service (PaaS) brethren – and therefore at a lower growth rate – new figures from Synergy Research show that Microsoft leads the ‘burgeoning’ market ahead of Salesforce, with Oracle and Google having the highest growth rates.

Despite the relatively low growth forecast, Synergy argues that the enterprise SaaS market is expected to double in size over the next three years...

By James Bourne, 10 March 2017, 0 comments. Categories: Enterprise, Google, Microsoft, Research, SaaS , Salesforce, Software.

Microsoft overhauls Salesforce in enterprise SaaS, Synergy argues

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Microsoft has overtaken Salesforce to become the leading software as a service (SaaS) vendor despite a fragmented market, according to the latest note from Synergy Research.

The analyst firm, which extensively covers cloud software and infrastructure markets, argues that with the latest Q2 data to hand, the global enterprise SaaS market grew by 33% year on year to hit more than $11 billion (£8.3bn) in quarterly revenues.

The space is divided up by Synergy into several buckets....

By James Bourne, 02 September 2016, 0 comments. Categories: Enterprise, Microsoft, Research, SaaS , Salesforce, Software.

Analysing the analysis: Gartner’s 2015 CRM market share report

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Top line findings

  • Worldwide customer relationship management (CRM) software totaled $26.3B in 2015, up 12.3% from $23.4B in 2014.
  • SaaS revenue grew 27% year over year, more than double overall CRM market growth in 2015.
  • Asia/Pacific grew the fastest of all regions globally, increasing 9% 2015, closely followed by greater China with 18.4% growth.

These and many other insights into the current state of the global CRM market are from

By Louis Columbus, 20 June 2016, 0 comments. Categories: CRM, Research, SaaS , Salesforce, Software.

Microsoft catching up with Salesforce in SaaS revenues, argues research

(c)iStock.com/Nicolas McComber

Microsoft has Salesforce in its sights as the leading cloudy software as a service (SaaS) vendor, according to the latest note from analyst house Synergy Research.

According to the research, the overall enterprise SaaS market grew by almost 40% in 2015, with forecasts from Synergy suggesting it will more than triple in size within five years. The consumer SaaS market, on the other hand, is only a third the size of the enterprise with a lower growth rate.

Microsoft’s...

By James Bourne, 18 April 2016, 0 comments. Categories: Enterprise, SaaS , Salesforce, Software.

SaaS provider Apttus raises $108m series C funding, takes aggressive approach

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Software as a service (SaaS) provider Apttus has secured $108 million (£70.4m) in series C funding, just seven months after its previous funding round.

Apttus delivers SaaS apps providing an unbroken funnel throughout the sales process, with the company claiming to pioneer the ‘quote to cash’ cycle, which is an end to end process covering an entire sales lifecycle in the cloud. The latest cash injection comes after a $37m round in September 2013 and $41m in February...

By James Bourne, 01 September 2015, 0 comments. Categories: Economy, SaaS , Salesforce, Software.

The state of the cloud in 2015: “Bullish” VC firm predicts tipping point

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Bessemer Venture Partners (BVP), a venture capital firm which has been investing in cloud computing for almost 20 years, has released a bullish prediction on cloud trends in the coming years.

Software as a service (SaaS) is approaching 30% of total application spend, compound annual growth rate hitting 17.6% between 2013 and 2018. On premise, by contrast, is at 2.8%. BVP also argues the ‘tipping point’ of cloud CRM will hit in 2016; by 2018, the VC firm expects cloud CRM to...

By James Bourne, 19 June 2015, 0 comments. Categories: Economy, IaaS, M&A, SaaS , Salesforce.

A 2015 roundup of analytics, big data and business intelligence forecasts

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Despite the varying methodologies used in the studies mentioned in this roundup, many share a common set of conclusions. The high priority in gaining greater insights into customers and their unmet needs, more precise information on how to best manage and simplify sales cycles, and how to streamline service are common themes.

  • Salesforce (NYSE:CRM) estimates adding analytics and Business Intelligence (BI) applications will increase their Total Addressable Market (TAM) by $13B in FY2014.
  • 89%...

By Louis Columbus, 08 June 2015, 3 comments. Categories: Big Data, Data & Analytics, Enterprise, Research, Salesforce.