Lack of service transparency hurting Cloud adoption, says survey
The adoption of Cloud systems among contact centre businesses is being hampered by a perception that vendors are simply not playing straight with them, rather than concerns over security, a new study has found.
Global contact centre specialist NewVoiceMedia found that firms are getting cold feet about transferring their operations to the Cloud because they fear that service providers are not being open with them.
Despite recognised Cloud benefits like lower costs and improved contact centre customer service,...
GreenPages’ Journey to the Cloud – The Vision Is Complete
Imagine taking the entire core infrastructure of a $100 Million company, loading it into a couple of trucks, and driving it 60 miles down the road to a colocation facility. Add to that the challenge of making sure a 24x7x365 Managed Services organization stays running, even while some of their key systems are bouncing down the highway in the aforementioned convoy. And, for the icing on the cake—throw in the pressure of knowing that, if you screw it all up, odds are you’ll be looking for...
Want to Move to the Cloud? Talk to your CFO
Integration is the Future of PPM
Enterprise Cloud Applications Ongoing Impact on IT
Transactions and Complex Selling: Strong Catalysts of Cloud Growth
Why the Way We Work Will Never Be the Same Again
Guest Post By Rick Blaisdell: CTO at ConnectEdu
Many journalists are comparing the rise of cloud computing with the invention of electricity. Now, we know that journalists are usually prone to the use of hyperbole, as electricity has completely changed the way humans live, and we are now completely dependent on it. What about cloud computing?
Deciding Which Applications Belong on SaaS
Predicting Cloud Computing Adoption Rates
Build an Apps Store – Cisco on Government Cloud Computing
A few months back we ran the ‘Open Government Cloud Computing ‘
Cloud Security Part 2: The SECRET Sauce
Enterprise Cloud Computing and The Services Led Organization
Charge! That’s the rallying cry not of your IT on the way to the Cloud, but your business units as they use their corporate American Express (AMEX) cards to buy Cloud services. The Cloud, like the Internet before it, it seems deceptively easy.
Back then, it was just connect. Done. Today, it’s just subscribe. Done. The illusion is powerful and seductive, isn’t it?
As a C-level executive, you know better though. Being the CEO, CIO, or other senior executive responsible for running a global business with more than 10,000+...
Rethinking Cloud ROI from a Customer’s Perspective
Cloud Identity and Security Best Practices
Central to developing our abilities to provide Government Cloud Computing is the best practice focus area of Cloud Identity and Security.
I group these two together, both “Cloud IdAM” (
The Benefits of Cloud Computing [INFOGRAPHIC]
The Advent of the Privileged Cloud
What’s in a name? Well, it could be a lot. In fact, the name we assign something can have a huge impact of our perception of that thing. Would you eat reconstituted chicken parts? Thanks to whomever decided to call that a “nugget” you might.
On the other hand, sometimes we come up with a name for something that makes a great idea seem much less great. Remember New Coke? It registered quite well on blind taste tests. The problem was...
Model Driven DoDAF Architecture: Building for Change
On first glance, the marriage of Dovèl Technologies and ZapThink might appear to be somewhat of a mismatch: boutique Federal contractor acquires iconoclastic architecture thought leadership firm? But look below the surface, and the synergies become apparent, as Dovèl has long had an iconoclastic approach to architecture, since after all, we focus...
Cloud: IT in 3D?
While watching TV the other night, I saw several trailers for movies, all of which advertised “in 3D.” This got me thinking about how 3D and the move toward cloud computing share similar stories.
3D was first utilized in film in the 1950s, but because of several factors, the format was not widely adopted until almost 40 years later. Even then, the application of 3D in feature films was relegated to a niche market. Only more recently, with advances in technology, standardization...