Quality of Experience Management: The (Next) Holy Grail of IT
By Michael Halperin
So there’s a problem in your IT infrastructure. Maybe a server crashed. Maybe a firewall just went down. Maybe a network segment is completely jammed up with traffic. Or it could simply be a maintenance window to reconfigure a device. The list of potential events is endless. But they all lead to one question:
Now, I don’t ask that question from that flippant, rhetorical perspective with the implication that something doesn’t matter. Rather, I ask it quite...