Six things to look for in a cloud MSP

(c)iStock.com/luxxtek

In the world of infrastructure as code, large and small businesses need a team that understands how infrastructure enables faster deployment and smarter product development. In the cloud, costs depend more on how day-to-day workflows are managed, not just on what hardware is running — so processes and reporting are more complex. Companies need a partner to not just fill in the gaps, but to tell them where the gaps are. They need experts not phone support.

The cloud is challenging...

By Logicworks, 26 January 2016, 0 comments. Categories: Adoption, Amazon, Infrastructure, Vendors.

How data centre investments are transforming IT industry – and why it won’t slow down

(c)iStock.com/4x-Image

As global spend on cloud infrastructure continues to rocket, leading cloud providers have to up their game and invest billions of dollars in expanding their network of hyperscale data centres.

That’s according to the latest data released by Synergy Research. The company notes the top four cloud providers – Amazon Web Services, Microsoft, Google, and IBM – have approximately 110 data centres located in 20 different countries.

More than $25 billion has been spent in...

By James Bourne, 19 November 2015, 0 comments. Categories: Data & Analytics, Data Centres, Infrastructure, Research, Vendors.

Report assesses how ISVs take their cloud solutions to market

(c)iStock.com/TheaDesign

A report from the Cloud Technology Alliance has assessed how independent software vendors (ISVs) take their cloud solutions to market, and found the age old discussion over who owns the customer relationship remains unsolved.

39 companies responded to the survey, 72% of respondents based on North America and 26% in EMEA. Of the respondents, only 36% say they expect channel partners to be self-sufficient in closing business, while 33% of ISVs surveyed expect their channel partners to...

By James Bourne, 18 November 2015, 0 comments. Categories: Industry, SaaS , Software, Vendors.

Why UK CIOs are dissatisfied with their cloud providers

(c)iStock.com/Barcin

By Ryan Kroonenburg, Managing Director at Logicworks UK

After speaking with hundreds of UK technology leaders about cloud adoption, it is clear that cloud technology is transforming business models and improving cost-efficiency in the enterprise.

Despite the positive results, IT leaders have also shared serious concerns. They usually sound something like this:

“The cloud is great. The support is mediocre at best.” “I am not sure my cloud provider understands my business.” “I spend thousands of...

By Logicworks, 30 October 2015, 0 comments. Categories: Architecture, CIO, Data Management, Infrastructure, Vendors.

Who should look after cloud data – the CSP or the end user? Execs undecided

(c)iStock.com/BlackJack3D

The debate over whether the end user or the cloud service provider (CSP) should be responsible for data security has been reopened after new research from Armor and Ponemon Institute proved inconclusive.

The survey, which quizzed 990 US and UK-based CIOs, CISOs and directors of IT operations, found almost a third (31%) expect their cloud provider to keep SaaS applications secure, while 20% believe the customers are more responsible and only 16% argue it is a shared...

By James Bourne, 16 October 2015, 1 comment. Categories: Security, Vendors.

Lack of vendor visibility is number one pain point for cloud customers

(c)iStock.com/Evgeny Sergeev

New survey data revealed by the SANS Institute shows more issues cloud providers face in keeping their customers happy, with a lack of visibility into operations the biggest bugbear for clients.

The report, entitled ‘Orchestrating Security in the Cloud’, spoke to 485 IT professionals and found lack of visibility was cited by 48% of respondents as a problem. A lack of virtual machine and workload visibility was selected by 46% of those polled, while vulnerabilities...

By James Bourne, 18 September 2015, 0 comments. Categories: Adoption, Infrastructure, Research, Vendors.

An uncomfortable question: Does the cloud provider actually matter?

(c)iStock.com/Yuri

Today, even the most ardent naysayers are coming out and proclaiming cloud as the only way to do computing. This is especially true in my own jurisdiction of Jersey in the Channel Islands.

With technology suppliers suddenly telling you to use cloud, does it really matter which one you use, who owns the service provider, and where it stores your data? The quick answer to all three questions is ‘yes’ – but let’s look at each one:

Is there a difference between cloud service...

By Julian Box, 14 September 2015, 3 comments. Categories: Adoption, Data & Analytics, Data Management, Infrastructure, Vendors.

The five ways to make cloud success a reality for your business

(c)iStock.com/binabina

Everyone is looking for that silver bullet which makes their cloud implementations a success. It’s little wonder that events such as Cloud World Forum and Cloud Expo are at the forefront of executives’ minds.

At Cloud World Forum in London last week, MongoDB VP strategy Kelly Stirman spoke of five directions in which the industry is changing, and how companies can make their cloud success a reality: embrace failure, double down on ops, and pick your partners wisely.

Rule number one,...

By James Bourne, 02 July 2015, 1 comment. Categories: Adoption, IaaS, Infrastructure, Vendors.

Cloud providers aren’t sharing their metadata – and it leads to bad trust with customers

(c)iStock.com/Imilian

The verdict on cloud vendors has come in from a new research study by Forrester: must do better in assuaging compliance fears, building support issues, and making customers feel wanted.

The survey, of 275 IT decision makers in the United States, United Kingdom and Singapore, revealed some eye-opening findings. 39% of UK respondents agreed with the statement “my cloud provider doesn’t know me or my company”. One in three argued “my provider charges me for every...

By James Bourne, 30 June 2015, 1 comment. Categories: Compliance, Data & Analytics, Data Management, Data Sovereignty, Vendors.

Cloud: The promised world of utility billing

(c)iStock.com/monkeybusinessimages

Cloud solutions, be they SaaS (software as a service), PaaS (platform as a service) or IaaS (infrastructure as a service), and public, private or hybrid in some way, are all growing at a pace with the options available to customers from a wide range of providers growing on a monthly basis. We are seeing innovation, immense computing power available affordably to all, and delivery of mobile on demand access to both business and consumer communities.

Many assume that in the...

By Ian Moyse, 05 May 2015, 0 comments. Categories: Best Practice, Infrastructure, Platform, Software, Trends, Vendors.

Security failing to keep pace with cloud technology adoption, report finds

(c)iStock.com/Melpopenem

Cloud service providers (CSPs) can no longer treat security as a luxurious add-on, and customers have to ensure their providers take care of the issue, a new report asserts.

The research, the latest cab off the rank from Ovum and FireHost entitled “The Role of Security in Cloud Adoption within the Enterprise”, offers sound advice to vendors and users alike. True, it’s stuff everyone will have heard before – but it’s worth repeating.

“On too many...

By James Bourne, 09 April 2015, 0 comments. Categories: Compliance, Research, Security, Vendors.

Research argues hidden costs contribute to a ‘cloud hangover’ for businesses

(c)iStock.com/WebSubstance

It’s the morning after the night before. You’ve had a bit too much, your head’s pounding, and you’re frantically searching your brain for anything you might have said or did that you’ll be paying for later.

We’ve all been there. Yet according to new research from Sungard Availability Services, it’s a similar effect at work when the IT department buys cloud solutions. 87% of the 150 UK-based senior IT decision makers polled say they have...

By James Bourne, 30 March 2015, 0 comments. Categories: Adoption, Data & Analytics, Data Management, Economy, SLA, Vendors.

Box raises $175m with IPO, but what is next?

Tomorrow's Schedule: 7 AM: Wake up, drink lots of coffee 8 AM: Do this and that 10 AM: Work

— Aaron Levie (@levie) January 23, 2015

Box enjoyed a very successful IPO last month, raising around $175 million despite a lot of ridiculous nay-saying about its growth strategy. I have defended its business model extensively in the past, so it was great to see a company that was once foolishly dismissed as “the Groupon of SaaS” enjoys such an...

By Tien Tzuo, 03 March 2015, 1 comment. Categories: Mobility, Software, Storage, Vendors.

What questions do you need to ask about connectivity when considering a data centre?

(c)iStock.com/baranozdemir

Whether the requirement is Internet connectivity for cloud based applications or links to a private WAN, most organisations now recognise the importance of a carrier neutral data centre. However, while the list of possible connections available may look compelling – some data centres boast hundreds of carriers – it is important to look beyond the top line promises.

When it comes to data centre connectivity organisations have diverse requirements, from cost to Quality of...

By Jonathan Arnold, 10 February 2015, 0 comments. Categories: Data & Analytics, Data Centres, Vendors.

What can MSPs gain from linear growth and recurring revenue?

(c)iStock.com/denphumi

By Bernardo Reyes

We’ve reached it, the critical stage between cloud growth and cloud maturity. And there’s no need to deny that with cloud maturity come great opportunities. Just like Uncle Ben said, right? But more seriously, as a Managed Service Provider (MSP), how can you be sure that adding the cloud to your organisation now is right? Did you at all consider the cloud as a more...

By Rhonda Sherwood, 05 February 2015, 0 comments. Categories: Economy, SaaS , Software, Vendors.

Keeping up with generation cloud: Choose your technology wisely

(c)iStock.com/roibu

By Martin Cooper, Technical Director, SolidFire

As enterprises turn to public cloud services and managed service providers to meet their IT needs, colocation providers have seen their customer base gradually diminish. Infact, managed service providers now bring in five-times more revenue.

Colo providers are aware their traditional business models are no longer relevant and that they need to give enterprises what they want: the cloud. But incorporating cloud into their provision in such a...

By Martin Cooper, 04 February 2015, 0 comments. Categories: Data & Analytics, Developers, Storage, Vendors.

Campaign for Clear Licensing has IBM and SAP in its sights after Oracle assessment

(c)iStock.com/izusek

Updated The Campaign for Clear Licensing (CCL) has called for feedback on IBM and SAP’s software licensing practices, after an open letter was sent to Oracle addressing its concerns.

CloudTech broke the news that IBM and SAP were the next two vendors in the firing line earlier this month. The CCL hopes to present findings and recommendations at a roundtable on February...

By James Bourne, 23 January 2015, 0 comments. Categories: SaaS , Software, Vendors.

Report slams Oracle’s relationship with customers for software licensing

Picture credit: iStockPhoto

A report from the Campaign for Clear Licensing (CCL) has found that the majority of Oracle licensees have an “arms length, impoverished relationship” with the software giant.

The report found an alarming number of complaints, the majority of which resulting from poor communication between seller and client. 92% of those polled argued Oracle does not clearly communicate licensing changes, while 88% disagreed that Oracle audit requests were clear and easy to...

By James Bourne, 03 November 2014, 0 comments. Categories: Compliance, Privacy, Research, Software, Vendors.