CRM outsourcers need to follow Branson’s advice on telecommuting

Peter Ryan, Lead Analyst, IT Services

Regardless of the sector in question, home-based working has always aroused emotions among executives. The recent comments made by Yahoo CEO Marissa Mayer and New York Mayor Michael Bloomberg against home working have further inflamed this debate, but Ovum feels that contact center services players would be wise to heed the remarks of Virgin founder Sir Richard Branson, which were well thought out and very much in favour of working from home. To date, this business model has...

By Ovum StraightTalk, 06 March 2013, 0 comments. Categories: CRM, Vendors.

2012 year-end results show tepid progress among CRM outsourcers

Peter Ryan, Lead Analyst, IT Services

Through 2012, many CRM outsourcers struggled to adjust to ongoing economic uncertainty, as well as shifting requirements from clients in terms of supporting mobility and social media solutions. However, there were encouraging signs from the standpoint of financial performance, with a number of the sector’s major players managing to moderately increase revenues and maintain profitability. Going forward, we believe the challenge for many contact centre service players will...

By Ovum StraightTalk, 01 March 2013, 0 comments. Categories: Best Practice, CRM, Research, Vendors.

The best cloud companies and CEOs to work for in 2013

Hiring great people and creating a culture of achievement that is fun, focused and able to get challenging tasks done is not an easy task.

Keeping that culture strong and focused on the customer takes a unique leader that consistently earns trust and respect.  Those are the qualities I think of whenever I’m asked to recommend the best cloud computing companies to work for.  Using the scores from Glassdoor.com...

By Louis Columbus, 28 February 2013, 1 comment. Categories: Industry, Research, Vendors.

Who controls the cloud market – providers or consumers?

Guest Post: Ilyas Iyoob, Director, Advanced Analytics and Sr. Research Scientist, PhD at Gravitant

We first went from reserving cloud capacity to securing capacity on-demand, and then we even started to bid for unused capacity in the spot market – all in an effort to decrease cost in the cloud.  Can we take this one step further?  Instead of us bidding for capacity, wouldn’t it be interesting if we can get providers to bid for our demand?

By GreenPages Technology Solutions, 14 February 2013, 0 comments. Categories: Consumer, Vendors.

Cisco courts Parallels and “desktop virtualisation” in the cloud

Parallels is a global firm reputed in offering cloud service enablement, hosting and desktop visualisation. The company was founded in 1999 and currently boasts of over 900 employees spanning across the globe- North America, Asia and Europe.

To capitalise on Parallels' success story, Cisco, the global networking giant, of recent has made an equity investment of $11 million to the desktop virtualisation firm. The investment was done through Almaz Capital Partners.

According to Hilton Romanski,...

By VI, 28 January 2013, 0 comments. Categories: Vendors, Virtualisation, VMware.

How cloud generates seismic waves across the economics of IT

By Kai Gray, VP of Operations at Carbonite

I feel like tectonic plates are shifting beneath the IT world. I’ve been struggling to put my finger on what it is that is making me feel this way, but slowly things have started to come into focus. These are my thoughts on how cloud computing has forever changed the economics of IT by shifting the balance of power.

The cloud has fundamentally changed business models; it has shifted time-to-market, entry points and who can do what. These byproducts of massive elasticity are...

By GreenPages Technology Solutions, 16 January 2013, 2 comments. Categories: Industry, Vendors.

Amazon Web Services fills out its big data cloud platform

Tony Baer, Principal Analyst, Ovum IT Enterprise solutions, Ovum

Announcements of new data platforms were highlighted at Amazon Web Services’ (AWS) first ever “re: Invent” user conference this week. Among the headlines, AWS announced Amazon Redshift, a managed, petabyte-scale data warehouse service that includes technology components licensed from ParAccel. Amazon Redshift will deliver the power of massively parallel columnar databases at a commodity price for data warehousing customers.AWS also announced AWS Data...

By Ovum StraightTalk, 05 December 2012, 0 comments. Categories: Big Data, IaaS, PaaS, Vendors.

ITSM advances set to empower and engage users in 2013

Adam Holtby, ITSM Research Analyst, Ovum

Through discussions with vendors, clients, and research into technology trends and disruptors, Ovum has identified what it believes will be the key IT service management (ITSM) advances of 2013. More detailed information and analysis can be found in our recently published report, 2013 Trends to Watch: IT Service Management.

Technology is evolving to assist with changing business demands

Technology continues to advance, and we are finally starting to see some good ITSM tool...

By Ovum StraightTalk, 04 December 2012, 1 comment. Categories: Trends, Vendors.

AT&T & IBM join forces (again)

Mike Sapien, Principal Analyst, Enterprise Telecoms, Ovum

In October 2012 AT&T and IBM announced a new strategic relationship that uses the telco’s secure private network to access the tech company’s back-end infrastructure. The goal is to give Fortune 1000 customers access to IBM’s SmartCloud Enterprise+ (SCE+) services with AT&T’s VPN network services. IBM and AT&T plan to launch the new service in early 2013. Either company could take the lead, but it seems likely that...

By Ovum StraightTalk, 26 November 2012, 0 comments. Categories: Enterprise, Trends, Vendors.

Citrix provides evidence that its strategy is delivering

By Roy Illsley, Principal Analyst, IT Software

At the recent Citrix Synergy conference in Barcelona, more than 4,000 delegates heard Citrix’s latest mobile and cloud-enabled-world message. The announcements in Mark Templeton’s keynote this year were based on evidence of what Citrix has, or will in the near term, deliver, and were less visionary in nature than previous announcements.

The four key announcements were: project Avalon, which will act as the cloud orchestration layer; storage zones,...

By Ovum StraightTalk, 24 October 2012, 0 comments. Categories: Big Data, Vendors.

What are the top five cloud features every exec should know?

 

By Sharon Florentine

You don’t have to be an IT expert to grasp that the cloud translates to cost savings and operational efficiencies. But knowing the key cloud attributes can make selling a migration to the cloud an easy business decision to make. 

Cohesive Flexible Technologies (CohesiveFT), an enterprise application-to-cloud migration services company, has 

By Rackspace, 04 October 2012, 0 comments. Categories: Scalability, Vendors, Virtualisation.

Platform for “machine data” Splunk aims to climb the value chain

By Tony Baer, Principal Analyst, Enterprise Solutions, Ovum

Splunk, which specializes in delivering a data platform for “machine data,” is approaching a turning point. The explosion of sensory data – part of the Big Data phenomenon – is pulling the company in different directions. With a base as the data platform for IT systems management and security programs, Splunk could expand to other forms of machine data such as smart public infrastructure.

Or, as implied by the recruitment of...

By Ovum StraightTalk, 26 September 2012, 0 comments. Categories: Big Data, Industry, Vendors.

How cloud services are an organizational innovation, not a technology "silver bullet"

By Dr Steve Hodgkinson, Research Director, IT, Asia-Pacific, Ovum

Many executives regard technology evangelists as “drive-by shooters” – people who cruise by their offices firing so-called “silver bullet” solutions. Are cloud evangelists in this category? Perhaps. If they are selling cloud computing as a technology innovation, then the “drive-by shooter” label can fit quite well.

Most ICT executives know how to manage technology evangelists: they do not let them into...

By Ovum StraightTalk, 17 August 2012, 0 comments. Categories: CIO, Industry, Trends, Vendors.

Gartner: cloud makes the IT world go round

Cloud, social, mobile and information are the new ‘Nexus of Forces’ with cloud at the apparent epicentre

The convergence of four IT forces – cloud, social, mobile and information – has formed what analyst house Gartner has described as a new “Nexus of Forces” which will become the paradigm for the future of IT.

The research firm predicts that while the four ‘forces’ are currently disruptive as they are, combined they will tear up old enterprise IT models.

Cloud...

By James Bourne, 02 August 2012, 1 comment. Categories: Forecasts, Scalability, Vendors.

Which of these lesser known storage services is right for you?

There are so many cloud storage services vying for your business that it can be seriously tough to decide on which is best. DropBox is the poster child and flush with an infusion of $250m in venture capital. Good on flexibility and functionality but not so much on pricing. DropBox for Teams provides 1000 GB of storage, version history, admin tools and customer support starting at $795 per year for five users.

Small businesses with basic needs may get away with using Google or Microsoft. Google Drive offers...

By Victor Cruz, 16 July 2012, 2 comments. Categories: Storage, Vendors.

6 things you should know before your move to the Cloud

Strategies that suggest running company servers from data centres (Cloud Computing) are not a new concept to businesses. But as time has gone on, this strategy has now become a viable alternative to SMEs, providing a number of attractive benefits. As a result, many companies are actively turning to cloud-based strategies rather than merely refreshing server hardware.

But frustratingly - and perhaps inexcusably considering the huge volumes of ink dedicated to the serious considerations of pursuing a cloud...

By Marcie Terman, 02 July 2012, 0 comments. Categories: Adoption, Best Practice, CIO, Vendors, Virtualisation.

Megaupload case gathers steam as warrants deemed invalid

The US case against Megaupload founder Kim Dotcom is looking shakier by the day, following news that warrants used to raid his New Zealand home were invalid.

On Thursday New Zealand High Court Judge Justice Helen Winkelmann ruled that the warrants used in January “did not adequately describe the offences to which they related”. Many of Dotcom’s substantial assets were frozen, and property seized including a 20 luxury vehicles, works of art and computers.

Moves by the FBI to copy data from...

By Matt Henkes, 28 June 2012, 0 comments. Categories: Regulation, Storage, Vendors.

Will CliQr end fears of cloud vendor lock-in?

As the Google I/O conference gets underway in San Francisco, a Google-backed start-up has launched a cloud solution which aims to eradicate vendor lock-in.

Cloud management providers CliQr Technologies has launched CloudCenter, a product which “enables applications to get to and fluidly move between clouds with optimal price-performance and without migration disruption and expense”.

The product will have an official unveiling at the...

By James Bourne, 27 June 2012, 0 comments. Categories: OpenSource, Security, Vendors.