Exploring automation for cloud service providers

In the midst of strong cloud competition coming from many different sources as well as rampant cloud-washing in the market, service providers need to differentiate and add value to their cloud offerings in order to be relevant. However, differentiation often drives up costs. It’s much cheaper to offer the plain vanilla version of everything, including cloud services. Sure, customers will pay a premium for things like ongoing compliance, security and service levels, but service providers need to ensure the cost  of differentiation...

By BMC Communities, 14 May 2013, 0 comments. Categories: Compliance, SLA, Vendors.

Amazon announces S3 cloud storing two trillion objects

What’s the best way to put the kibosh on your competitor’s latest key cloud release?

Make a statement loaded with braggadocio yourself, as Amazon has done by announcing that two trillion (2 x 10¹²) objects are now stored on its S3 cloud – a turnaround of 1.1m requests per second.

Microsoft, of course, launched Windows Azure Infrastructure Services earlier this week, and knocked off the price of compute, storage and bandwidth between 21% and 33% in a bid for direct competition with...

By James Bourne, 19 April 2013, 0 comments. Categories: Architecture, Public, Trends, Vendors.

Microsoft fronts up for cloud battle with Infrastructure Services release

Microsoft has stepped up its cloud push by releasing Windows Azure Infrastructure Services this week, and pricing it in direct competition with Amazon Web Services (AWS).

Infrastructure Services is designed to help Windows Azure customers migrate their applications into the cloud, and, as the title suggests, it is primarily an infrastructure as a service (IaaS) solution – although it encompasses both platform as a service (PaaS) and hybrid scenarios.

“Our announcement today is a significant step...

By James Bourne, 17 April 2013, 0 comments. Categories: Enterprise, Hybrid, IaaS, PaaS, Vendors.

Alcatel-Lucent Enterprise expands its cloud vision

Brian Riggs, Principal Analyst, EnterpriseThrough 2013 Alcatel-Lucent Enterprise (ALU-E) will roll out a set of solutions on which its partners can offer a range of hosted unified communications (UC) services. The company’s strategy is different to those of its competitors in that it will deliver separate solutions for enterprises and SMBs, as well as a set of application services. These will be offered to operators, and also sold to value-added resellers and distributors that want to compete not...

By Ovum StraightTalk, 17 April 2013, 0 comments. Categories: Enterprise, UnifiedComms, Vendors.

Choosing a cloud provider: The importance of compliance transparency

Looking beyond HIPAA, SOX or PCI-DSS compliance claims

The scary part about shopping for a cloud solution is that even if the managed services provider claims compliance, this doesn’t mean that they actually are compliant. In fact, the provider may not even realise they are being misleading. Because regulatory compliance is too often left open to interpretation, your definition of HIPAA, SOX or PCI-DSS compliance might be different...

By Ray Vallillo, 12 April 2013, 0 comments. Categories: Architecture, Compliance, Infrastructure, Regulation, Vendors.

Avaya’s cloud UC strategy continues to evolve

Brian Riggs, Principal Analyst, Enterprise Telecoms

At Enterprise Connect in March 2013 Avaya introduced a set of platforms on which its partners – which include operators, systems integrators, and resellers – can build to offer fully hosted communications services. The move is a marked departure for the company, whose revenues are derived mainly from selling communications software and solutions that enterprises deploy on-premise. Avaya also has a services business that sells managed and hosted communications...

By Ovum StraightTalk, 08 April 2013, 0 comments. Categories: UnifiedComms, Vendors.

IBM backs OpenStack as the path to wider cloud adoption

Roy Illsley, Principal Analyst, Ovum SoftwareIBM recently made three significant announcements about its vision for how cloud computing will be adopted by enterprise customers. First, IBM believes that open standards are needed to drive increased customer demand for workload portability in a hybrid cloud environment. Second, IBM has segmented the adoption of cloud computing as two different strategies serving two different reasons to adopt cloud computing, namely a cloud-enabled approach and a cloud-centric approach. A...

By Ovum StraightTalk, 03 April 2013, 0 comments. Categories: Adoption, Architecture, Infrastructure, Vendors.

CRM outsourcers need to follow Branson’s advice on telecommuting

Peter Ryan, Lead Analyst, IT Services

Regardless of the sector in question, home-based working has always aroused emotions among executives. The recent comments made by Yahoo CEO Marissa Mayer and New York Mayor Michael Bloomberg against home working have further inflamed this debate, but Ovum feels that contact center services players would be wise to heed the remarks of Virgin founder Sir Richard Branson, which were well thought out and very much in favour of working from home. To date, this business model has...

By Ovum StraightTalk, 06 March 2013, 0 comments. Categories: CRM, Vendors.

2012 year-end results show tepid progress among CRM outsourcers

Peter Ryan, Lead Analyst, IT Services

Through 2012, many CRM outsourcers struggled to adjust to ongoing economic uncertainty, as well as shifting requirements from clients in terms of supporting mobility and social media solutions. However, there were encouraging signs from the standpoint of financial performance, with a number of the sector’s major players managing to moderately increase revenues and maintain profitability. Going forward, we believe the challenge for many contact centre service players will...

By Ovum StraightTalk, 01 March 2013, 0 comments. Categories: Best Practice, CRM, Research, Vendors.

The best cloud companies and CEOs to work for in 2013

Hiring great people and creating a culture of achievement that is fun, focused and able to get challenging tasks done is not an easy task.

Keeping that culture strong and focused on the customer takes a unique leader that consistently earns trust and respect.  Those are the qualities I think of whenever I’m asked to recommend the best cloud computing companies to work for.  Using the scores from Glassdoor.com...

By Louis Columbus, 28 February 2013, 1 comment. Categories: Industry, Research, Vendors.

Who controls the cloud market – providers or consumers?

Guest Post: Ilyas Iyoob, Director, Advanced Analytics and Sr. Research Scientist, PhD at Gravitant

We first went from reserving cloud capacity to securing capacity on-demand, and then we even started to bid for unused capacity in the spot market – all in an effort to decrease cost in the cloud.  Can we take this one step further?  Instead of us bidding for capacity, wouldn’t it be interesting if we can get providers to bid for our demand?

By GreenPages Technology Solutions, 14 February 2013, 0 comments. Categories: Consumer, Vendors.

Cisco courts Parallels and “desktop virtualisation” in the cloud

Parallels is a global firm reputed in offering cloud service enablement, hosting and desktop visualisation. The company was founded in 1999 and currently boasts of over 900 employees spanning across the globe- North America, Asia and Europe.

To capitalise on Parallels' success story, Cisco, the global networking giant, of recent has made an equity investment of $11 million to the desktop virtualisation firm. The investment was done through Almaz Capital Partners.

According to Hilton Romanski,...

By VI, 28 January 2013, 0 comments. Categories: Vendors, Virtualisation, VMware.

How cloud generates seismic waves across the economics of IT

By Kai Gray, VP of Operations at Carbonite

I feel like tectonic plates are shifting beneath the IT world. I’ve been struggling to put my finger on what it is that is making me feel this way, but slowly things have started to come into focus. These are my thoughts on how cloud computing has forever changed the economics of IT by shifting the balance of power.

The cloud has fundamentally changed business models; it has shifted time-to-market, entry points and who can do what. These byproducts of massive elasticity are...

By GreenPages Technology Solutions, 16 January 2013, 2 comments. Categories: Industry, Vendors.

Amazon Web Services fills out its big data cloud platform

Tony Baer, Principal Analyst, Ovum IT Enterprise solutions, Ovum

Announcements of new data platforms were highlighted at Amazon Web Services’ (AWS) first ever “re: Invent” user conference this week. Among the headlines, AWS announced Amazon Redshift, a managed, petabyte-scale data warehouse service that includes technology components licensed from ParAccel. Amazon Redshift will deliver the power of massively parallel columnar databases at a commodity price for data warehousing customers.AWS also announced AWS Data...

By Ovum StraightTalk, 05 December 2012, 0 comments. Categories: Big Data, IaaS, PaaS, Vendors.

ITSM advances set to empower and engage users in 2013

Adam Holtby, ITSM Research Analyst, Ovum

Through discussions with vendors, clients, and research into technology trends and disruptors, Ovum has identified what it believes will be the key IT service management (ITSM) advances of 2013. More detailed information and analysis can be found in our recently published report, 2013 Trends to Watch: IT Service Management.

Technology is evolving to assist with changing business demands

Technology continues to advance, and we are finally starting to see some good ITSM tool...

By Ovum StraightTalk, 04 December 2012, 1 comment. Categories: Trends, Vendors.

AT&T & IBM join forces (again)

Mike Sapien, Principal Analyst, Enterprise Telecoms, Ovum

In October 2012 AT&T and IBM announced a new strategic relationship that uses the telco’s secure private network to access the tech company’s back-end infrastructure. The goal is to give Fortune 1000 customers access to IBM’s SmartCloud Enterprise+ (SCE+) services with AT&T’s VPN network services. IBM and AT&T plan to launch the new service in early 2013. Either company could take the lead, but it seems likely that...

By Ovum StraightTalk, 26 November 2012, 0 comments. Categories: Enterprise, Trends, Vendors.

Citrix provides evidence that its strategy is delivering

By Roy Illsley, Principal Analyst, IT Software

At the recent Citrix Synergy conference in Barcelona, more than 4,000 delegates heard Citrix’s latest mobile and cloud-enabled-world message. The announcements in Mark Templeton’s keynote this year were based on evidence of what Citrix has, or will in the near term, deliver, and were less visionary in nature than previous announcements.

The four key announcements were: project Avalon, which will act as the cloud orchestration layer; storage zones,...

By Ovum StraightTalk, 24 October 2012, 0 comments. Categories: Big Data, Vendors.