Incident response on the AWS cloud and the case for outsourcing
By Jason Deck, VP strategic development, Logicworks
It is 4pm on a Friday before a holiday, right before your team leaves for a long weekend. An engineer on your team suddenly cannot connect to certain instances in your AWS environment. The error is affecting the largest projects and biggest customers — across hundreds of instances — including DR.
What happens now?
The answer to this question depends on your support model. In most...