Nearly a quarter of businesses are losing more than £100,000 a year to IT skills shortage

Nearly a quarter of businesses are losing more than £100,000 a year to IT skills shortage Duncan is an award-winning researcher, with 20 years experience of analysing the technology industry, specialising in cloud computing, edge computing, blockchain, cybersecurity and marketing technology.


Nearly a quarter of IT decision-makers (22%) estimate IT skills shortages are costing their business more than £100,000 a year in recruitment fees, temporary staffing, increased salaries and investment in lower-level employees to bring them up to speed over time.

As the skills shortage worsens, over three-quarters of respondents polled (77%) say their organisation’s IT recruitment costs have increased over the past three years, and nearly half (45%) say costs have risen by more than 10%. These are among the headline findings of new research by Symatrix, which polled 200 IT decision-makers working for large businesses.

The problem has been exacerbated by large numbers of vacancies, many of which stay open for long periods. 27% of companies take more than two months to fill a vacancy today, which is up on the figure for two years ago.

More than a third (36%) of businesses that manage at least part of their IT systems themselves are spending more than £250,000 a month on managing IT systems in-house, with 90% admit that a managed services approach would save them money. 61% believe they could save more than £50,000 per year.

Charles Courquin, sales director, Symatrix, said: “Businesses must now look externally to help address the IT skills shortage and stem the significant financial losses being incurred. Managed services involve proactive support to organisations to understand their changing requirements and help drive value from their investments, helping to fill the gaps that persist in-house.”

The survey also highlights how adopting a managed services approach can deliver the IT cost savings that businesses are crying out for. 38% of those who have adopted managed services estimate to have saved more than £100,000 a year, and it is even the case that many of those businesses that are not using managed services today see the cost benefits of doing so.

61% of organisations currently running their IT fully in-house believe they could save more than £50,000 per year if they were to use a managed services provider, and 90% believe it would save them money.

Opting for a managed services approach effectively guarantees ROI, according to the survey results. When asked about their previous experience with enterprise software, all respondents that were using managed services only had achieved a return on their investment and a higher proportion of those respondents also recorded a ROI inside a year, compared to those managing fully in-house.

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