Blog: How cloud companies are reacting to Covid-19 and services offered: AWS, Alibaba, and more

James has more than a decade of experience as a tech journalist, writer and editor, and served as Editor in Chief of TechForge Media between 2017 and 2021. James was named as one of the top 20 UK technology influencers by Tyto, and has also been cited by Onalytica, Feedspot and Zsah as an influential cloud computing writer.

As the Covid-19 pandemic continues, with citizens across many countries urged to work from home where possible, it has posed a unique challenge for both frontend applications and the backend technologies underpinning them.

A lot of attention has, understandably, focused on the former. Zoom, which appears to be the videoconferencing tool du jour for many businesses, has held up well thus far, although at the time of print (March 23) some downtime issues in the UK have been detected. Similarly, outside of work, Netflix is lowering its video quality to keep up with demand. Yet underneath it all, cloud infrastructure providers are aiming to keep their systems online throughout the pandemic.

Whether it is cloud software or infrastructure, many of the world’s leading companies are making their tools available for certain users – primarily healthcare organisations or researchers working on Covid-19.

CloudTech is putting together a list of offerings from vendors reacting to the Covid-19 crisis, which can be found below. If your organisation is not on this list and is making products available, let us know at

Hyperscaler highlights

Alibaba Cloud said on March 23 that the Alibaba Foundation and Jack Ma Foundation had recently launched the Global MediXchange for Combating Covid-19. The project, with the support of Alibaba Cloud Intelligence and Alibaba Health, was established to ‘facilitate continued communication and collaboration across borders, as well as to provide the necessary computing capabilities and data intelligence to empower pivotal research efforts’, the company said. You can find out more about the initiative here.

In a previous Canalys report, Alibaba Cloud had been praised for offering credits to organisations enabling them to buy its Elastic Compute Service, as well as cybersecurity services. The company also made its AI-powered platform freely available to research institutions working on treating and preventing coronavirus. You can find out more about these services here.

Amazon Web Services (AWS) announced on March 20 that it was committing $20 million for customers working on diagnostics solutions. The AWS Diagnostic Development Initiative is open to accredited research institutions and private entities using AWS to support research-oriented workloads for the development of Covid-19 testing and diagnostics.

The initiative is being put together alongside 35 global research institutions, startups, and other businesses, and is being aided by an outside technical advisory group of leading scientists and global health policy experts. You can find out more about the project here.

In a blog post dated March 31, Google Cloud CEO Thomas Kurian outlined the extensive plans the company had put in place. Alongside previous initiatives, such as rolling out free access to advanced Hangouts Meet videoconferencing capabilities to all G Suite and G Suite for Education customers globally, Google Cloud is helping various healthcare bodies.

Several public Covid-19 datasets are being provided free to the Johns Hopkins Center for Systems Science and Engineering, while the company has also joined the Covid-19 Healthcare Coalition, alongside Mayo Clinic, the University of California Health System, and others. In the UK, the NHS is using G-Suite to help collect real-time information on hospital responses, from occupancy levels to accident and emergency capacity.

On a wider front, Google announced on March 27 that it was putting forward more than $800 million for small businesses and wider crisis response. $250m will be raised in ad grants for the World Health Organisation, a $200m investment fund for NGOs and financial institutions to support SMBs, $340m in Google Ads credits available to any small business with active accounts over the past year, and $20m in Google Cloud credits for academic institutions and researchers.

The company has already taken other steps. On March 17, Google postponed its Cloud Next event, having previously made the decision to take its April 6-8 gathering virtual-only.

IBM said on March 22 that it was collaborating with the White House and the US Department of Energy among others to launch the Covid-19 High Performance Computing Consortium. The company said it would pool an ‘unprecedented’ amount of computing power – 16 systems with more than 330 petaflops, 775,000 CPU cores, 34,000 GPUs and more – to ‘help researchers everywhere better understand Covid-19, its treatments and potential cures.’

The next step, IBM added, is to work with consortium partners to ‘evaluate proposals from researchers around the world and provide access to this supercomputing capacity for the projects that can have the most immediate impact.’ According to reports, citing President Trump, Amazon, Google, and Microsoft are also part of the consortium.

Microsoft announced on March 19 that National Health Service (NHS) staff in the UK can use collaboration tool Microsoft Teams for free. NHS Digital rolled out Teams across all NHSmail users between March 16 and March 20.

In the US, Microsoft has helped design a ‘coronavirus self-checker’ in a project alongside the US Centers for Disease Control and Prevention. As reported on March 23 the bot, called Clara, aims to help people make decisions about what to do if they have potential Covid-19 symptoms.

It was reported by ZDnet on March 24 that the company is throttling some of its services to maintain Office 365 performance.


April 15: Opsani, a provider of AI-based optimisation for cloud apps, has announced the launch of Project Vital, where companies can use Opsani’s cloud optimisation for free in the next three months to help reduce costs. You can find out more by visiting here.

March 27: Google announced on March 27 that it was putting forward more than $800 million for small businesses and wider crisis response – including $20m in Google Cloud credits for academic institutions and researchers.

March 25: Linux software provider SUSE has announced it is offering free operating system and container technologies to medical device manufacturers working on Covid-19. Interested organisations should email

March 25: Vineet Jain, CEO of cloud storage provider Egnyte, wrote on LinkedIn that the company would do ‘everything it can’ to help businesses of all sizes. Companies are requested to contact Egnyte directly.

March 25: In a similar vein to SAP, cybersecurity provider SANS Institute is offering various free online cybersecurity activities, having released secure working and secure family kits the week before.

March 24: As reported by ZDnet, Microsoft is throttling some of its services, including SharePoint and OneNote, to maintain performance across Office 365.

March 24: SAP announced on March 20 that it was making some of its online learning portal available for 90 days. Access will be to ‘four selected learning journeys for students interested in preparing digitally for a career in the SAP ecosystem’.

March 23: Banyan Security, a San Francisco-based vendor, said it would offer free access to its Zero Trust security offering ‘for a limited time’ in the wake of the coronavirus pandemic.

March 23: Cisco said it would commit $225 million to coronavirus response to ‘support healthcare and education, government response and critical technology.’ The funds, $8m in cash and $210m in product, will in part go to the United Nations Foundation’s Covid-19 Solidarity Response Fund.

March 20: Huawei said it had worked with Huazhong University of Science & Technology and Lanwon Technology on an AI project to help ease the burden on imaging doctors who are able to diagnose and quantitatively analyse Covid-19.

March 17: ServiceNow announced it was making certain apps available to any public agency in the world to help deal with the coronavirus pandemic. The primary app, an emergency response operations app, was built by Washington State on the ServiceNow platform.

March 17: Okta is offering free single sign-on (SSO) and multi-factor authentication (MFA) for secure remote working. “Any organisation that would find value in leveraging the Okta Identity Cloud for remote work during an emergency situation should be able to do so at no cost,” the company wrote.

March 17: Dropbox said it was ‘proud’ to offer free Dropbox Business and HelloSign Enterprise subscriptions for a three-month period to non-profits and NGOs focused on fighting Covid-19. Eligible organisations are encouraged to apply here.

March 16: Box CEO Aaron Levie said via Twitter that anybody working on Covid-19 research or response efforts could email to set up free secure file sharing and storage.

March 16: Stewart Butterfield, CEO of Slack, said people working on Covid-19 research, response or mitigation were entitled to free upgrades to paid plans, setting up consultation for remote collaboration best practices among others. Users are asked to email in hearing industry leaders discuss subjects like this and sharing their experiences and use-cases? Attend the Cyber Security & Cloud Expo World Series with upcoming events in Silicon Valley, London and Amsterdam to learn more.

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3 comments on “Blog: How cloud companies are reacting to Covid-19 and services offered: AWS, Alibaba, and more

  1. Muhammad Umar on

    Alibaba no doubt spent a lot during this pandemic. Jack Ma provide support to his government with donating masks, surgical & covid 19 safety equipments. He has also donated special equipment to 13 other developing countries.


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