The three keys to DevOps success – and why most businesses aren’t doing it

James has more than a decade of experience as a tech journalist, writer and editor, and served as Editor in Chief of TechForge Media between 2017 and 2021. James was named as one of the top 20 UK technology influencers by Tyto, and has also been cited by Onalytica, Feedspot and Zsah as an influential cloud computing writer.


A business-led approach, collaborative IT resources and adopting key controls are the three main factors to DevOps success – but many UK businesses are still struggling with it, according to a new study from CA Technologies.

The report, entitled ‘Assembling the DevOps Jigsaw’ which polled more than 500 respondents from Europe, found only one in 10 (11%) UK organisations are in the category of ‘advanced DevOps adopters’, defined as organisations who have implemented DevOps practice across at least six different business areas. Swiss businesses (23%) are the furthest advanced, but other European countries are not noticeably better, with Spain (13%), France (12%), Italy (12%) and Germany (10%) all struggling.

Yet the majority of UK businesses are tuning in to DevOps methodology. More than two thirds of companies (67%) have implemented DevOps in some capacity, such as failing fast, and streamlining IT to free up resources for digital investment.

The reason for companies making initial steps but not going further revolves around the difficulties breaking down established barriers. 68% of those polled said it was important to remove the traditional walls between Dev and Ops teams, yet only 38% say they have fully dealt with cultural transformation.

Companies in the ‘advanced adopters’ category see business benefit from their change, according to the report. 85% of organisations polled across Europe saw ‘significant measurable benefits’ in customer retention, while the majority of firms also saw similar results in customer acquisition and new income streams.

“Digital interaction with customers, partners, and suppliers increasingly takes place through applications, apps and online services,” said Ritu Mahandru, VP solution sales at CA Technologies. “To innovate new customer experiences, be more agile and grow revenues, UK organisations require a much more rapid and continuous delivery of value to create competitive advantage, while simultaneously allowing IT to become more responsive and efficient.”

Research over the past year has shown a confused outlook from businesses on the state and definition of DevOps. A report from Delphix in October found more than three quarters (77%) of firms had introduced dedicated budgets and support teams for DevOps, while in August the same firm found the primary definition was “developers and system administrators collaborating to ease the transition between development and production.”

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