Optiva accelerates competitive edge with generative AI-enabled real-time BSS

An old black telephone.

Optiva, which provides telecoms firms with cloud-native billing, charging and revenue management software on private and public clouds, has revealed that its business support systems (BSS) platform now allows users to leverage generative AI (GenAI) technology to quickly highlight new, targeted revenue opportunities and dramatically reduce customer churn.

Full integration with Google Cloud’s BigQuery and Analytics capabilities powers the deep learning needed to customize...

Kyndryl and Veeam team up to deliver comprehensive cyber resiliency

Kyndryl, a technology infrastructure services provider, and Veeam Software, a specialist in data replication and protection software, have formed a global strategic alliance.

The deal will focus on providing customers with resiliency services supported by innovative technology, expert infrastructure management and incident recovery services. Under the alliance, Kyndryl will now be a Veeam Accredited Service Partner (VASP). 

Kyndryl offers professional services and...

Co-op to transition from data centres to cloud with TCS

Tata Consultancy Services (TCS) has expanded its partnership with The Co-operative Group Limited (Co-op), one of the world’s largest consumer co-operatives with interests across food, funerals, insurance and legal services, to adopt a cloud first strategy that will support the group’s business growth.  

TCS has been the strategic partner to Co-op for the past 14 years, supporting a number of business-critical and workplace transformations. These include their retail business...

Generative AI ‘commonplace in cloud business models’ – as Azure leads the way

More than seven in 10 cloud environments are employing managed AI services according to a new analysis, with the common use of OpenAI, be it directly or through Azure SDKs, suggesting that generative AI tools are ‘quickly becoming commonplace in cloud business models.’

The study, from cloud security platform provider Wiz, analysed more than 150,000 public cloud accounts and noted that Microsoft ‘leads the pack’. 70% of Azure environments analysed include Azure AI Service...

Vonage and AWS leverage communications and network APIs to deliver solutions

Vonage, a specialist in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has collaborated with Amazon Web Services (AWS) to accelerate the availability of new solutions to millions of AWS developers through AWS Marketplace.  

This collaboration will bring together Vonage’s platform, which is based on communications APIs and network APIs that connect to communications service provider (CSP) networks, Ericsson’s 5G network...

Salesforce unveils innovations to help utilities scale clean energy program adoption

Salesforce has introduced its Clean Energy Program Management for Energy & Utilities Cloud.

The new solution streamlines the launch, management and oversight of energy efficiency, conservation, electrification and EV charging programs. Now program managers at electric, gas and water utilities can quickly and easily launch and manage new programs and increase customer participation.

In September 2023, the UK Government announced further changes to its Net Zero...

Why companies continue to struggle with cloud visibility – and code vulnerabilities

A new report from the Cloud Security Alliance (CSA) has thrown up more difficulties organisations are facing in security remediation – and achieving visibility from code to cloud.

The report, produced in collaboration with security firm Dazz, polled just over 2,000 IT and security professionals to better understand current cloud environments and security tools. The results were less than confident.

Less than a quarter (23%) of organisations polled reported full...

SAP Emarsys integrates enterprise loyalty for supercharged personalisation

Customer loyalty is paramount, but brands are struggling to keep up with consumers’ evolving expectations and complex tech stacks.

SAP Emarsys, a customer engagement platform, and Annex Cloud, a SaaS loyalty management platform, are announcing a native integration to incentivise customer interactions and deliver highly personalised, loyalty-driven omnichannel experiences that grow customer lifetime value. 

The SAP Emarsys Customer Engagement Platform executes...

Pluralsight: On why cloud skills acquisition is a continuous journey

If you suspect that the cloud skills gap has not been lessened in recent years – or, indeed, has actually gotten wider – then take this statistic from Pluralsight into account. The online learning provider notes that, while 98% of customers the company has spoken to have started their cloud journey, only 7% have got the skills they need to go through with it.

To find out why this is, the company’s State of Cloud 2023 report is a useful reference point.

In short, it...

HSBC partners with Google Cloud to grow climate tech ecosystem

HSBC has partnered with Google Cloud to accelerate climate mitigation and resilience through financing and support for companies in the Google Cloud Ready – Sustainability (GCR-Sustainability) programme.

GCR-Sustainability is a validation programme for companies with solutions available on Google Cloud that help customers achieve goals including carbon emission reduction, increased sustainability in value chains, and processing of ESG data to help identify climate...