CRM outsourcers need to follow Branson’s advice on telecommuting

Peter Ryan, Lead Analyst, IT Services

Regardless of the sector in question, home-based working has always aroused emotions among executives. The recent comments made by Yahoo CEO Marissa Mayer and New York Mayor Michael Bloomberg against home working have further inflamed this debate, but Ovum feels that contact center services players would be wise to heed the remarks of Virgin founder Sir Richard Branson, which were well thought out and very much in favour of working from home. To date, this business model has...

By Ovum StraightTalk, 06 March 2013, 0 comments. Categories: CRM, Vendors.

2012 year-end results show tepid progress among CRM outsourcers

Peter Ryan, Lead Analyst, IT Services

Through 2012, many CRM outsourcers struggled to adjust to ongoing economic uncertainty, as well as shifting requirements from clients in terms of supporting mobility and social media solutions. However, there were encouraging signs from the standpoint of financial performance, with a number of the sector’s major players managing to moderately increase revenues and maintain profitability. Going forward, we believe the challenge for many contact centre service players will...

By Ovum StraightTalk, 01 March 2013, 0 comments. Categories: Best Practice, CRM, Research, Vendors.

The best cloud companies and CEOs to work for in 2013

Hiring great people and creating a culture of achievement that is fun, focused and able to get challenging tasks done is not an easy task.

Keeping that culture strong and focused on the customer takes a unique leader that consistently earns trust and respect.  Those are the qualities I think of whenever I’m asked to recommend the best cloud computing companies to work for.  Using the scores from Glassdoor.com...

By Louis Columbus, 28 February 2013, 1 comment. Categories: Industry, Research, Vendors.

Who controls the cloud market – providers or consumers?

Guest Post: Ilyas Iyoob, Director, Advanced Analytics and Sr. Research Scientist, PhD at Gravitant

We first went from reserving cloud capacity to securing capacity on-demand, and then we even started to bid for unused capacity in the spot market – all in an effort to decrease cost in the cloud.  Can we take this one step further?  Instead of us bidding for capacity, wouldn’t it be interesting if we can get providers to bid for our demand?

By GreenPages Technology Solutions, 14 February 2013, 0 comments. Categories: Consumer, Vendors.

Cisco courts Parallels and “desktop virtualisation” in the cloud

Parallels is a global firm reputed in offering cloud service enablement, hosting and desktop visualisation. The company was founded in 1999 and currently boasts of over 900 employees spanning across the globe- North America, Asia and Europe.

To capitalise on Parallels' success story, Cisco, the global networking giant, of recent has made an equity investment of $11 million to the desktop virtualisation firm. The investment was done through Almaz Capital Partners.

According to Hilton Romanski,...

By VI, 28 January 2013, 0 comments. Categories: Vendors, Virtualisation, VMware.

How cloud generates seismic waves across the economics of IT

By Kai Gray, VP of Operations at Carbonite

I feel like tectonic plates are shifting beneath the IT world. I’ve been struggling to put my finger on what it is that is making me feel this way, but slowly things have started to come into focus. These are my thoughts on how cloud computing has forever changed the economics of IT by shifting the balance of power.

The cloud has fundamentally changed business models; it has shifted time-to-market, entry points and who can do what. These byproducts of massive elasticity are...

By GreenPages Technology Solutions, 16 January 2013, 2 comments. Categories: Industry, Vendors.

Amazon Web Services fills out its big data cloud platform

Tony Baer, Principal Analyst, Ovum IT Enterprise solutions, Ovum

Announcements of new data platforms were highlighted at Amazon Web Services’ (AWS) first ever “re: Invent” user conference this week. Among the headlines, AWS announced Amazon Redshift, a managed, petabyte-scale data warehouse service that includes technology components licensed from ParAccel. Amazon Redshift will deliver the power of massively parallel columnar databases at a commodity price for data warehousing customers.AWS also announced AWS Data...

By Ovum StraightTalk, 05 December 2012, 0 comments. Categories: Big Data, IaaS, PaaS, Vendors.

ITSM advances set to empower and engage users in 2013

Adam Holtby, ITSM Research Analyst, Ovum

Through discussions with vendors, clients, and research into technology trends and disruptors, Ovum has identified what it believes will be the key IT service management (ITSM) advances of 2013. More detailed information and analysis can be found in our recently published report, 2013 Trends to Watch: IT Service Management.

Technology is evolving to assist with changing business demands

Technology continues to advance, and we are finally starting to see some good ITSM tool...

By Ovum StraightTalk, 04 December 2012, 1 comment. Categories: Trends, Vendors.

AT&T & IBM join forces (again)

Mike Sapien, Principal Analyst, Enterprise Telecoms, Ovum

In October 2012 AT&T and IBM announced a new strategic relationship that uses the telco’s secure private network to access the tech company’s back-end infrastructure. The goal is to give Fortune 1000 customers access to IBM’s SmartCloud Enterprise+ (SCE+) services with AT&T’s VPN network services. IBM and AT&T plan to launch the new service in early 2013. Either company could take the lead, but it seems likely that...

By Ovum StraightTalk, 26 November 2012, 0 comments. Categories: Enterprise, Trends, Vendors.