The four key storage drivers for SaaS success

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Software as a service (SaaS) and cloud delivery models are disrupting the world of traditional enterprise software.  As IT organisations embrace agile infrastructure strategies to keep pace with the rapid change of the businesses they support, SaaS delivered applications have a clear advantage over traditional on-premises enterprise apps.  As the forces of digital transformation reshape enterprise IT for the on-demand world, SaaS applications will be a driving force in...

By Josh Epstein, 22 June 2016, 0 comments. Categories: SaaS , Software, Storage.

Analysing the analysis: Gartner’s 2015 CRM market share report

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Top line findings

  • Worldwide customer relationship management (CRM) software totaled $26.3B in 2015, up 12.3% from $23.4B in 2014.
  • SaaS revenue grew 27% year over year, more than double overall CRM market growth in 2015.
  • Asia/Pacific grew the fastest of all regions globally, increasing 9% 2015, closely followed by greater China with 18.4% growth.

These and many other insights into the current state of the global CRM market are from

By Louis Columbus, 20 June 2016, 0 comments. Categories: CRM, Research, SaaS , Salesforce, Software.

Traditional software giants are starting to kick it in the cloud — so what’s next?

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For years the benefits of the cloud have been the subject of much debate within the IT industry. In the past, sceptics claimed that the cloud wasn’t reliable or secure — although Gartner sought to dispel that myth. Now, the sceptics are harder to find and Gartner doesn’t have to dispel as many cloud myths. Our latest Businesses @ Work report shows that companies are not only enabling...

By Phil Turner, 16 June 2016, 1 comment. Categories: Research, SaaS , Software, Trends.

Are you being served? Big data and the disrupters of customer service

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We often hear the buzzword phrases of customer service, quality of service, customer first and net promoter score, and both the B2C and B2B markets have been constantly changing, driven by more demanding customer expectations with the bar being set ever higher by new disrupters. Take the age-old example of Blockbuster, a model and brand that was globally successful and known, quickly disrupted when newcomers set the de facto bar: download a movie anywhere, anytime to a growing number of...

By Ian Moyse, 15 June 2016, 0 comments. Categories: Big Data, Consumer, Data & Analytics, Software.

NTT research argues why shadow IT should be embraced - again

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More research has arrived detailing the importance of embracing shadow IT as opposed to cordoning it off, this time from NTT Communications, which has found almost four in five (78%) of organisations have employees using cloud services without the knowledge of IT.

The research, which polled 500 IT and business decision makers across the EU, found that more than half (57%) believe shadow IT practices are happening across at least half of the departments in their organisation, while...

By James Bourne, 14 June 2016, 1 comment. Categories: Collaboration, Enterprise, Software.

How cloud accelerates machine learning – and is redefining the enterprise in 2016

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Machine learning is providing the needed algorithms, applications, and frameworks to bring greater predictive accuracy and value to enterprises’ data, leading to diverse company-wide strategies succeeding faster and more profitably than before.

Industries where machine learning is making an impact  

The good news for businesses is that all the data they have been saving for years can now be turned into a competitive advantage and lead to strategic goals being accomplished....

By Louis Columbus, 13 June 2016, 0 comments. Categories: CRM, Enterprise, Software, Storage, Trends.

Case study: I built XenDesktop, I built View

Amitabh Sinha (left), CEO of Workspot, and Puneet Chawla (right), CTO of Workspot

There’s been a fundamental shift in the way we work since the year 2000. Over time the desk job became the home office/plane/coffee shop job, over the objections of those nostalgic for the traditional 9-5. Employees wanted access to their work wherever they happened to be and technical staff scrambled to keep up with the demand. Enter virtual desktop infrastructure (VDI).

When VMware introduced the first VDI product in...

By Cloud Tech, 10 June 2016, 0 comments. Categories: Case Studies, Software, VDI, Virtualisation, VMware.

Egnyte focuses on data governance and reshapes EFSS strategy with Protect release

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Enterprise file sync and share (EFSS) firm Egnyte has announced the launch of Egnyte Protect, a product which aims to give IT and line of business greater control and visibility of their content both in the cloud and on-premise.

The move positions Egynte away from the traditional EFSS buckets and moves the firm towards data and information governance, a space Egnyte claims to be worth eight times more than their current opportunity. Isabelle Guis, chief marketing and strategy...

By James Bourne, 07 June 2016, 1 comment. Categories: Compliance, Data & Analytics, Data Management, Enterprise, Software, Storage.

Box financial results look good on the surface, but analysts unconvinced

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It has been a week of good and bad news for enterprise cloud storage provider Box with the announcement of first quarter financial results. The company announced record first quarter revenue of $90.2 million (£62m), an increase of 37% from this time last year – but because renewals were down, analysts came out of the quarter feeling somewhat unconvinced.

“We had a solid start to fiscal 2017,” said Box CEO Aaron Levie in the firm’s earnings call,

By James Bourne, 03 June 2016, 0 comments. Categories: Economy, Enterprise, Software, Storage.

Hybrid cloud and software defined data centres: How companies can have it both ways

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Amazon Web Services (AWS) is the fastest growing enterprise company that the world has ever seen - a testament to the fact that huge numbers of businesses are moving their data to the cloud not only to save on costs but to be able to analyse their data more effectively.  Netflix, Airbnb, the CIA and other high-profile organisations now run large portions of their businesses on AWS. Yet with lingering concerns about a ‘big bang’ move to cloud, many businesses are...

By David Richards, 03 June 2016, 0 comments. Categories: Data Centres, Data Management, Hybrid, Infrastructure, Software.