Dropbox and Egnyte move to leaders section in Gartner EFSS Magic Quadrant

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Box, Citrix, Dropbox, and Egnyte represent the leaders’ section in the latest Gartner enterprise file sync and share (EFSS) Magic Quadrant.

The 2016 rankings show an interesting correlation year on year; Dropbox and Egnyte move from the challenger and visionary sections respectively, while the overall number of vendors, 13, represents a step down from 16...

By James Bourne, 22 July 2016, 0 comments. Categories: Enterprise, Research, Software, Storage.

Making SaaS sticky: Why customer success is the industry’s new linchpin

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Behind every great tech innovation is the need for effective tech implementation. But anyone who has ever been an early adopter of enterprise technology knows that no matter how remarkable the software is, integrating it into a business and its processes is rarely (read: never) an easy feat. Not only must customers understand how to use the new technology, they have to know how to maximise its use for their business.

In the software as a service (SaaS) industry, this gets more...

By Ben Velker, 21 July 2016, 0 comments. Categories: CRM, Data Management, SaaS , Software.

Box deploys RingCentral to modernise comms platform, saving almost $1m per year

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Enterprise cloud software provider Box is working with cloud communications provider RingCentral to unify its global enterprise communications in order to save up to $900,000 per year.

Box will deploy RingCentral Office, the comms vendor’s flagship UCaaS (unified communications as a service) platform, as well as planning to utilise RingCentral products which integrate with both Google for Work and Salesforce. RingCentral notes that the openness of its platform, as well as its...

By James Bourne, 19 July 2016, 1 comment. Categories: Collaboration, Software, UnifiedComms.

The three common pitfalls of CRM deployments

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Beware of the fast-talking salesperson with the “simple” solutions. If you’re being told that the solution to your business problems is as easy as 1-2-3, there’s a good chance it’s not. That common principle applies to most tech products, and a Customer Relationship Management tool (CRM) is no exception.

While the cloud has standardised software use by removing what is often the most complicated part of the process — the installation on the...

By Rhonda Sherwood, 12 July 2016, 0 comments. Categories: CRM, Enterprise, SaaS , Software.

Why you can’t afford to play Russian roulette with your network

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With the advent of software defined networks (SDN), NFV (network function virtualization), and new network equipment, networks are being upgraded at a faster pace than ever before.  But dropping a new piece of equipment into a live network environment is a lot like playing Russian roulette – you have no way of knowing if a bullet is in the chamber or not. Luckily, network test labs can help you spot network problems before anyone pulls the trigger to go live.

Let’s...

By Joan Wrabetz, 11 July 2016, 0 comments. Categories: Monitoring, Platform, Software, Virtualisation.

Analysing the evolution of the SaaS market: $50bn spending expected by 2024

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The global software as a service (SaaS) market is expected to break $50 billion in terms of product spending by 2024, from $12bn this year, according to a report released by price comparison checker Better Buys.

The report, an examination on the state of the SaaS market which takes its cues from various industry reports, argues almost two thirds (64%) of small and medium businesses rely on cloud technologies to drive growth and workforce efficiency, while more than three quarters...

By James Bourne, 04 July 2016, 0 comments. Categories: SaaS , Software.

10 ways machine learning is revolutionising the manufacturing industry

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Every manufacturer has the potential to integrate machine learning into their operations and become more competitive by gaining predictive insights into production.

Machine learning’s core technologies align well with the complex problems manufacturers face daily. From striving to keep supply chains operating efficiently to producing customised, built- to-order products on time, machine learning algorithms have the potential to bring greater predictive accuracy to every phase of...

By Louis Columbus, 04 July 2016, 0 comments. Categories: Enterprise, Platform, Software.

Is the cloud’s fatal flaw offering users too much choice?

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The last few years have seen an influx of ‘disruptive’ new tech startups entering the marketplace with all sorts of software as a service (SaaS) and app solutions for small businesses and larger enterprises. On the face of it, this is great news. However, the phrase “spoilt for choice” could also apply, and might even be causing paralysis in cloud service adoption.

With regards to document management systems (DMS), centralisation has been the goal for many years;...

By Richard Shaw, 01 July 2016, 0 comments. Categories: SaaS , Software.

Why more and more organisations are adopting network virtualisation

The ‘iron’ of routers and switches has been the backbone of the enterprise for decades. But in recent years, high profile companies have challenged long-held ideas of what makes a network strategic and powerful.

Leaps in agility, flexibility, security, efficiency and scalability are only possible when you abstract or virtualise network services and decoupling them from hardware, as this paper from VMware explains.

By James Bourne, 24 June 2016, 0 comments. Categories: Software, Virtualisation, VMware.

The next phase of SDN: Software defined campus networks

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Enterprise and university campus networks have enjoyed decades of architectural permanence. For years, these networks have been built with cookie cutter designs, with the only critical decision points being the number of ports and users. But new challenges presented today – more devices (both in number and type), mobility, security, and diverse application traffic – the management of these networks is finally coming to the forefront. Software-defined networking (SDN) is...

By Ayu Shah, 24 June 2016, 0 comments. Categories: Software, Vendors, Virtualisation.