Why machine learning is the new proving ground for competitive advantage

  • 50% of organisations are planning to use machine learning to better understand customers in 2017.
  • 48% are planning to use machine learning to gain greater competitive advantage.
  • Top future applications of machine learning include automated agents/bots (42%), predictive planning (41%), sales & marketing targeting (37%), and smart assistants (37%).

These and many other insights are from a recent survey completed by MIT Technology Review Custom and Google...

By Louis Columbus, 03 April 2017, 0 comments. Categories: Big Data, Data & Analytics, Software.

Oracle secures ISO 27001, HIPAA and SOC certifications for its cloud portfolio

Oracle has announced its public cloud services have achieved various security and compliance certifications, including ISO 27001, HIPAA, SOC1 and SOC2, in what the company describes as ‘continued momentum’ for its products.

The Redwood giant’s platform as a service (PaaS) and infrastructure as a service (IaaS) has received Service Organisation Control (SOC) attestations across a variety of key services, while its Fusion software as a service (SaaS) is HIPAA-accredited and the ISO 27001 was...

By James Bourne, 03 April 2017, 2 comments. Categories: Compliance, Industry, Infrastructure, Platform, Security, Software.

AWS turns its contact centre into a service with Amazon Connect

Amazon Web Services (AWS) has announced the launch of Amazon Connect, a self-service cloud-based contact centre service which aims to make customer service easier and cheaper for businesses.

The service is an extension of the cloud infrastructure giant’s own customer contact centre technology – going back 10 years – put together as a service; think of the launch of Lex, the...

By James Bourne, 30 March 2017, 0 comments. Categories: Amazon, Data & Analytics, Data Management, Software.

Adobe and Microsoft expand cloud partnership and launch joint solutions

Adobe and Microsoft have announced the first set of joint solutions to ‘help enterprises transform their customer experiences’, with Adobe’s Experience Cloud combining alongside Microsoft Azure, Dynamics 365 and Power BI products.

Those with good memories will recall an announcement made last September which confirmed Azure would become the preferred cloud platform for Adobe’s...

By James Bourne, 22 March 2017, 0 comments. Categories: Data & Analytics, Developers, Microsoft, Software.

A guide: How the rise of SaaS and cloud influences the modern data centre

Cloud delivery of enterprise applications is rapidly transforming the software industry, IT organisations, and the modern data centre. The as-a-service model for delivering advanced software functionality has moved into mainstream acceptance. IDC projects the cloud software market to grow to $151.6 billion by 2020 with a five-year compound annual growth rate (CAGR) of 18.6% - far exceeding the growth of traditional software.

Enterprise IT organisations are embracing cloud software for good reason. SaaS...

By Josh Epstein, 20 March 2017, 0 comments. Categories: Data Centres, Infrastructure, SaaS , Software.

The six golden rules to training health industry employees (Français)

You could have the world's best instructors, access to bleeding edge technology and course materials that would grace Harvard - but if you're taking the wrong approach to training employees then it will still end in failure.

This whitepaper from Blackboard assesses the most important approaches to training health industry employees, and how a cloud-based content system could be of benefit.

Note: this paper is in French. If you would like an English language version, please visit

By James Bourne, 16 March 2017, 0 comments. Categories: Enterprise, Industry, Software.

Get to know your cloud storage bill: How to choose the best options

When it comes to using a public cloud, there are incredible advantages – for a price. But what are you really paying for?

While the flat rate you see advertised may be appealing, there are several details that can raise or lower your cloud storage bill. Could you be paying for something you don’t need, and how can you lower your expenses by factoring in certain specifics before you choose a provider? Get a closer look at your cloud storage bill:

Itemising...

By Rick Delgado, 15 March 2017, 1 comment. Categories: Hybrid, Software, Storage.

Microsoft still besting Salesforce in enterprise SaaS – Oracle and Google charging behind

Even though software as a service (SaaS) is more mature than its infrastructure as a service (IaaS) and platform as a service (PaaS) brethren – and therefore at a lower growth rate – new figures from Synergy Research show that Microsoft leads the ‘burgeoning’ market ahead of Salesforce, with Oracle and Google having the highest growth rates.

Despite the relatively low growth forecast, Synergy argues that the enterprise SaaS market is expected to double in size over the next three years...

By James Bourne, 10 March 2017, 0 comments. Categories: Enterprise, Google, Microsoft, Research, SaaS , Salesforce, Software.

Box goes cash flow positive for first time with ‘incredible’ Q417

Cloud storage provider Box has announced it is cash flow positive for the first time after posting what it calls an ‘incredible’ fourth quarter – yet shares fell in the immediate aftermath of the results.

The company described the 2017 fiscal year as a ‘milestone’, hitting a record $109.9 million (£x) in quarterly revenue which represented a 29% from this time last year, with $398.6m, an increase of 26%, being the whole year’s total.

“Q4 was an incredible quarter for Box,...

By James Bourne, 03 March 2017, 0 comments. Categories: Economy, Enterprise, Software, Storage.

How the IoT and mobility has made cloud more than a ‘nice to have’

In its Worldwide Cloud IT Infrastructure Hardware Spending Forecast, 2016–2020, IDC forecast that the spending on cloud IT infrastructure would grow at a compound annual growth rate (CAGR) of 15.6 percent and reach $54.6 billion by 2019. As the move to the cloud becomes inexorable for organisations, they are faced with the important task of properly managing this significant architectural change.

Perhaps the most critical facet of digital transformation...

By Carl Levine, 24 February 2017, 0 comments. Categories: Architecture, Infrastructure, Mobility, SaaS , SLA, Software.