Microsoft posts more strong financials and 62% Azure growth – with differentiation key to success

Microsoft saw its Azure business grow 62% in its most recent quarter after posting total revenues of $36.9 billion (£28.2bn) – yet chief executive Satya Nadella was keen to note the breadth of Azure’s stack as well as the bottom line.

The company’s Q220 figures, as ever divided into three primary revenue buckets, saw its ‘intelligent cloud’ stream increase 26% year over year to $11.8bn....

By James Bourne, 30 January 2020, 0 comments. Categories: Economy, Hybrid, Infrastructure, Microsoft, Salesforce, SAP, Software.

SAP announces solid Q419 revenues – but decline in new cloud bookings causes concern

SAP announced solid cloud revenues for its most recent quarter and noted it hit all of its revenue targets in 2019 – yet a quarterly downturn in new cloud customers caused some concern.

For Q4 2019, cloud revenue was at €1.90bn, up 35% from this time last year. Combined cloud and software revenues were €6.85bn, up 8% from Q418, while total revenues, of €8.04bn, also rose 8% year on year.

By James Bourne, 29 January 2020, 0 comments. Categories: Economy, SAP, Software.

How CRM remains the fastest growing enterprise software market – and how Salesforce still dominates

  • Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share
  • Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018
  • 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019
  • Worldwide enterprise application software revenue totalled more than $193.6B in 2018, a 12.5% increase from 2017 revenue of $172.1B. CRM made up nearly 25% of the entire enterprise software revenue...

By Louis Columbus, 09 July 2019, 0 comments. Categories: CRM, Research, SaaS , Salesforce, SAP, Software.

SAP embraces AWS, Microsoft and Google for clearer cloudy customer journeys

For vendors who aren’t at the very top tier of the cloud industry, it can sometimes be a case of Muhammad and the mountain. You can use their migration path to the cloud, or you can just get Amazon, Microsoft, or Google to do it for you. SAP appears to understand this, if its newest launch, Embrace, is anything to go by.

The company announced at its SAPPHIRE NOW event a collaboration with Amazon Web Services (AWS),...

By James Bourne, 10 May 2019, 0 comments. Categories: Amazon, Google, Infrastructure, Microsoft, Migration, SAP, Vendors.

SAP bets big after breaking €20bn in 2018 cloud and software revenues

SAP broke €20 billion in yearly cloud and software revenues in 2018, hitting or exceeding its raised outlook metrics in the process – and the company wants more, targeting €35bn in total revenue by 2023.

The Q4 2018 financial results saw total cloud and software revenues hit €6.3 billion (£5.5bn), representing 85% of total revenues that quarter. Naturally this statistic is somewhat obfuscatory...

By James Bourne, 30 January 2019, 0 comments. Categories: Economy, SAP, Software, Vendors.

SAP acquires Qualtrics in $8bn deal to deliver stronger brand and customer experiences

SAP has announced the acquisition of research management software provider Qualtrics for $8 billion (£6.2bn) with the aim to ‘deliver the transformative potential of experience and operational data.’

Qualtrics, based in Utah and Washington, offers a platform which enables organisations to conduct internal and external surveys, gauging customer experience, employee expectations and brand advocacy. With SAP...

By James Bourne, 12 November 2018, 0 comments. Categories: Applications, M&A, SaaS , SAP, Software.

SAP breaks €5bn in quarterly cloud and software revenue – but profits see slight dip

SAP has claimed it is the ‘fastest growing cloud company at scale’ in enterprise software applications after breaking the €5 billion barrier for quarterly cloud and software revenues.

The figure of €5.01bn (£4.4bn) represents an increase of 7.5% on this time last year, and an increase of 1.3% on the previous quarter. Total revenues for the company were at €6.02bn, meaning cloud and software was at 83%...

By James Bourne, 19 October 2018, 0 comments. Categories: Economy, Enterprise, SAP.

Five key elements to a successful connected enterprise

Consumers are using technology to their advantage. With it, they are less tolerant, less loyal and more promiscuous. They have learned how to exercise control over brands.

In this kind of environment, it’s important to remember that the success of any customer-facing organisation depends on the experience they deliver. Consumers want meaningful, timely, and personalised engagements, and to gain this, businesses need a...

By Thomas Vetter, 28 September 2018, 0 comments. Categories: Applications, Enterprise, Infrastructure, SAP, Software.

IBM and SAP’s cloud financials continue to impress – but bigger hitters still to come

IBM has delivered its third consecutive quarter of growth – with cloud revenue up 20% and now representing almost a quarter of the company’s total revenue.

The company posted total revenues of $20 billion (£15.4bn) for the most recent quarter, up from $19.3bn this time last year, with six month revenues of $39.1bn, compared with $37.4bn from the year before.

Alongside cloud – which has hit $18.5bn in revenue over the past 12 months – IBM cited AI, analytics, blockchain and...

By James Bourne, 19 July 2018, 0 comments. Categories: Economy, Europe, Infrastructure, SAP.