Analysing the analysis: Gartner’s 2015 CRM market share report

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Top line findings

  • Worldwide customer relationship management (CRM) software totaled $26.3B in 2015, up 12.3% from $23.4B in 2014.
  • SaaS revenue grew 27% year over year, more than double overall CRM market growth in 2015.
  • Asia/Pacific grew the fastest of all regions globally, increasing 9% 2015, closely followed by greater China with 18.4% growth.

These and many other insights into the current state of the global CRM market are from

By Louis Columbus, 20 June 2016, 0 comments. Categories: CRM, Research, SaaS , Salesforce, Software.

Traditional software giants are starting to kick it in the cloud — so what’s next?

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For years the benefits of the cloud have been the subject of much debate within the IT industry. In the past, sceptics claimed that the cloud wasn’t reliable or secure — although Gartner sought to dispel that myth. Now, the sceptics are harder to find and Gartner doesn’t have to dispel as many cloud myths. Our latest Businesses @ Work report shows that companies are not only enabling...

By Phil Turner, 16 June 2016, 1 comment. Categories: Research, SaaS , Software, Trends.

Here’s why private and hybrid cloud are here to stay

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When private and hybrid cloud technology first appeared, some pundits predicted that they wouldn’t last. Wasn’t everything going to the public cloud? But last they did, and there are several good reasons why private and hybrid cloud are here to stay.

For one thing, some companies are balking at the cost of maintaining public cloud deployments once their workloads and storage grow into the tens of petabytes. In addition, some vertical markets (financial services, for example)...

By Steve Garrison, 26 May 2016, 0 comments. Categories: Hybrid, Infrastructure, Private, Public, SaaS , Software.

How to enable the ISV community with cloud computing

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Access to computing resources has been democratised through access to low cost cloud platforms. Network access is now high-speed, low-cost and almost ubiquitous. Together, this means that cloud provides a perfect platform for the development and scalable delivery of applications. And the ISV community has a significant opportunity to take advantage.

Delivering value for customers

The SaaS model creates new opportunities for both ISVs and their customers. Consumption-based charging...

By Sean McAvan, 20 May 2016, 1 comment. Categories: Developers, IaaS, Infrastructure, SaaS , Software.

Microsoft catching up with Salesforce in SaaS revenues, argues research

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Microsoft has Salesforce in its sights as the leading cloudy software as a service (SaaS) vendor, according to the latest note from analyst house Synergy Research.

According to the research, the overall enterprise SaaS market grew by almost 40% in 2015, with forecasts from Synergy suggesting it will more than triple in size within five years. The consumer SaaS market, on the other hand, is only a third the size of the enterprise with a lower growth rate.

Microsoft’s...

By James Bourne, 18 April 2016, 0 comments. Categories: Enterprise, SaaS , Salesforce, Software.

How IT is struggling to cope with the weight of SaaS applications

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Corporate IT departments are drowning in the deluge of SaaS app requests, according to a report from BetterCloud.

The data, the first in a two part set, reveals how IT departments are “overworked and overwhelmed”, and a simple lack of time is prohibiting further cloud software being integrated into companies. Almost three quarters (73%) of IT pros surveyed feel guilt over this, saying they believe their end users lack SaaS apps that would increase productivity. In contrast,...

By James Bourne, 15 April 2016, 0 comments. Categories: Applications, Research, SaaS , Software.

IBM acquires Optevia for public sector CRM SaaS play

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IBM has announced the acquisition of Microsoft software as a service (SaaS) specialist Optevia, ramping up its offering for CRM SaaS in the public sector.

Optevia’s specialism in Microsoft Dynamics CRM firms makes an interesting avenue for IBM, given how dominant Microsoft is in the public sector. Among Optevia’s more recent customers include Wealden District Council, who announced in October “significantly improved customer services” using Dynamics CRM.

The company

By James Bourne, 18 March 2016, 0 comments. Categories: CRM, SaaS , Software.

Gartner argues cloud email is still immature – but gaining traction

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The cloud email market remains relatively immature with Microsoft ahead of Google in enterprise adoption, according to the latest figures from analyst house Gartner.

According to email server domain records of almost 40,000 public companies worldwide, only 8.5% of firms polled use Microsoft, compared to 4.7% on Google’s mail, with the remainder using on-premises, hybrid, hosted, or private cloud email systems.

Gartner also argues a trend of industries using different vendors;...

By James Bourne, 02 February 2016, 0 comments. Categories: Collaboration, Enterprise, SaaS , Software.

Sage One reaches 100,000 UK subscriptions, affirms cloud accounting uptake

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Accounting software provider Sage has announced it has hit 100,000 subscriptions of its cloud-based Sage One product, with the user base comprising more than half of customers already using Sage.

The numbers indicate the small business sector is alive and kicking when it comes to utilising cloud software, and Sage describes it as “one of many milestones that helps us to connect our customers to accountants and partners with real time and intuitive information about their...

By James Bourne, 02 December 2015, 0 comments. Categories: Adoption, SaaS , Software.

Report assesses how ISVs take their cloud solutions to market

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A report from the Cloud Technology Alliance has assessed how independent software vendors (ISVs) take their cloud solutions to market, and found the age old discussion over who owns the customer relationship remains unsolved.

39 companies responded to the survey, 72% of respondents based on North America and 26% in EMEA. Of the respondents, only 36% say they expect channel partners to be self-sufficient in closing business, while 33% of ISVs surveyed expect their channel partners to...

By James Bourne, 18 November 2015, 0 comments. Categories: Industry, SaaS , Software, Vendors.