Analysing the analysis: Gartner’s 2015 CRM market share report
Top line findings
- Worldwide customer relationship management (CRM) software totaled $26.3B in 2015, up 12.3% from $23.4B in 2014.
- SaaS revenue grew 27% year over year, more than double overall CRM market growth in 2015.
- Asia/Pacific grew the fastest of all regions globally, increasing 9% 2015, closely followed by greater China with 18.4% growth.
These and many other insights into the current state of the global CRM market are from