Lack of service transparency hurting Cloud adoption, says survey

The adoption of Cloud systems among contact centre businesses is being hampered by a perception that vendors are simply not playing straight with them, rather than concerns over security, a new study has found.

Global contact centre specialist NewVoiceMedia found that firms are getting cold feet about transferring their operations to the Cloud because they fear that service providers are not being open with them.

Despite recognised Cloud benefits like lower costs and improved contact centre customer service,...

By Matt Henkes, 12 October 2011, 0 comments. Categories: Adoption, SaaS , SLA.

GreenPages’ Journey to the Cloud – The Vision Is Complete

Imagine taking the entire core infrastructure of a $100 Million company, loading it into a couple of trucks, and driving it 60 miles down the road to a colocation facility.  Add to that the challenge of making sure a 24x7x365 Managed Services organization stays running, even while some of their key systems are bouncing down the highway in the aforementioned convoy.  And, for the icing on the cake—throw in the pressure of knowing that, if you screw it all up, odds are you’ll be looking for...

By GreenPages Technology Solutions, 11 October 2011, 0 comments. Categories: Adoption, Best Practice, Migration, SaaS .

Want to Move to the Cloud? Talk to your CFO

funding your cloud projectSo, you have decided that moving to the cloud is the right choice for your business. You’ve done all the researched, talked to all the experts, and settled on a strategy that has the best chance of success for your specific...

By Zenoss, 10 October 2011, 0 comments. Categories: Adoption, Industry, SaaS .

Why the Way We Work Will Never Be the Same Again

Guest Post By Rick Blaisdell: CTO at ConnectEdu

Many journalists are comparing the rise of cloud computing with the invention of electricity.  Now, we know that journalists are usually prone to the use of hyperbole, as electricity has completely changed the way humans live, and we are now completely dependent on it.  What about cloud computing?  

In previous articles, like 5 Ways

By GreenPages Technology Solutions, 06 October 2011, 0 comments. Categories: Adoption, Applications, Enterprise, Industry, SaaS .