The state of the MSP in 2019: Why flexibility and further moves to the cloud are key

Managed service providers (MSPs) are in a fascinating place right now. They more often than not have plenty of longevity, while the vast majority believe today is as good as ever to be in the industry.

Yet the two points can be conflated. With longevity comes a need to change course, to avoid falling behind competitors. But as organisations continue to move to the cloud, and as their cloudy workloads become increasingly complex, the role of the MSP becomes increasingly vital. It is just about where exactly...

By James Bourne, 07 August 2019, 0 comments. Categories: Applications, Best Practice, Case Studies, Research, SaaS , Software, Vendors.

A comprehensive guide to selecting SaaS project monitoring tools

Project monitoring is one of the most important aspects of the SaaS development process. Unfortunately, it’s also one of the most neglected aspects. Given how complex and problem-prone this process can be, proceeding without careful scrutiny can create a lot of liabilities.

When monitoring is a priority in a SaaS project, system operation engineers are able to identify and address problems before end users even notice. Engineers can conduct workload and performance testing, estimate infrastructure...

By Dennis Turpitka, 25 July 2019, 0 comments. Categories: Best Practice, Microsoft, Monitoring, SaaS , Software.

The rise of Office 365 phishing scams: How one compromised account can cost millions

More businesses than ever are now choosing to use cloud services. Despite the many benefits of doing so, such as reduced maintenance costs and improved scalability, there are a number of cyber security risks than organisations need to be aware of – including sophisticated phishing scams that intentionally target SaaS applications.

With more than 155 million active commercial monthly users, Office 365 is among the most widely used cloud hosted email and productivity suites – and consequently a...

By Mark Nicholls, 25 July 2019, 0 comments. Categories: Microsoft, SaaS , Security, Software.

How CRM remains the fastest growing enterprise software market – and how Salesforce still dominates

  • Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share
  • Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018
  • 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019
  • Worldwide enterprise application software revenue totalled more than $193.6B in 2018, a 12.5% increase from 2017 revenue of $172.1B. CRM made up nearly 25% of the entire enterprise software revenue...

By Louis Columbus, 09 July 2019, 0 comments. Categories: CRM, Research, SaaS , Salesforce, SAP, Software.

How the HR industry has seen cost optimisation with SaaS: Exploring next steps

It is always interesting to see how different industries are seizing the opportunity of cloud adoption as well as coping with its challenges. As far as the HR industry is concerned, a new report has asserted that enterprises have realised the cost savings of software as a service (SaaS) and are now focused on building the next steps.

The study, from Information Services Group (ISG), polled more than 250 companies, ranging in...

By James Bourne, 25 March 2019, 0 comments. Categories: Adoption, Enterprise, Research, SaaS , Software.

How manufacturers need to move from products to services with the rise of IoT

  • 91% of manufacturers are investing in predictive analytics in the next 12 months, and 50% consider artificial intelligence (AI) a major planned investment for 2019 to support their subscription-based business models.
  • New subscription business models and smart, connected products are freeing manufacturers up from competing for one-time transaction revenues to recurring revenues based on subscriptions.
  • By 2020, manufacturers are predicting 67% of their product portfolios will be smart, connected products according to an 

By Louis Columbus, 13 November 2018, 0 comments. Categories: Enterprise, Research, SaaS , Software.

SAP acquires Qualtrics in $8bn deal to deliver stronger brand and customer experiences

SAP has announced the acquisition of research management software provider Qualtrics for $8 billion (£6.2bn) with the aim to ‘deliver the transformative potential of experience and operational data.’

Qualtrics, based in Utah and Washington, offers a platform which enables organisations to conduct internal and external surveys, gauging customer experience, employee expectations and brand advocacy. With SAP...

By James Bourne, 12 November 2018, 0 comments. Categories: Applications, M&A, SaaS , SAP, Software.

Why building successful SaaS delivery is easier than you think

Software as a service (SaaS) is becoming ubiquitous. It is estimated that enterprises currently use 16 SaaS applications on average, yet one in seven of these businesses also believe that more than 80% of their applications will be SaaS-based by 2020.

This would seem an especially accurate assessment too by enterprises, as the current market for SaaS products and services is worth £54 billion, yet it is expected to

By Angelique Medina, 25 September 2018, 0 comments. Categories: Developers, Infrastructure, SaaS , Software.

Forbes Cloud 100 2018: Stripe holds off Slack to retain top private cloud title

Payments provider Stripe remains the number one privately owned cloud company ahead of social messaging firm Slack, according to the latest rankings from Forbes.

The media firm’s latest Cloud 100 list, celebrating the best private cloud firms – as in, cloud companies who are private – saw Stripe retain top spot with what Forbes calls ‘the online tool kit for digital payments, helping billions in transactions flow back into...

By James Bourne, 14 September 2018, 0 comments. Categories: Economy, M&A, Private, Research, SaaS , Software.