Leading a horse to water: Driving out uncertainty in IT cloud projects
“What Cloud solution is right for us?”
“What functionality will be available in this solution?”
“When will I get my training?” Each of these questions reflects a person grappling with uncertainty at different levels of the organization. From the initial consideration of changing IT strategy, through the design, implementation, and go live, the project team is constantly working on uncertainty loops as uncertainty cascades down the organization.
The senior decision maker...