The hows and whys of moving your contact centre to the cloud
The key responsibility of the CIO is to ensure an organisation has the technology it needs to function cost effectively, while at the same time remain a competitive force.
Nowhere is this more relevant than in the contact centre industry. If a contact centre does not have technologies, such as interactive voice recognition (IVR), multimedia queuing or real-time speech analytics, then it risks not being able to meet customer expectations of service.
However, buying-in all of these solutions can be an large...
Telcos keep the noise down at Cloud World Forum
David Molony, Principal Analyst, EnterpriseTelcos have launched a series of credible cloud services offers, and there is a perception in the market that they can now compete with global systems integrators in the converged ICT space. But telco noise levels are set low. There’s a tentativeness in their marketing (which may be deliberate) but, more importantly, they are not getting the direct advocacy they deserve from their global MNC customers.
Tier-2 telcos ramp up cloud services
Telco cloud service providers were...
Cloud being “smothered” by CIO IT concerns, claims new report
As cloud computing continues to materialise and mature in the fabric of today’s IT, one of the primary barriers to widespread adoption is the high proportion of legacy ICT in many companies.
That’s according to the latest survey, this time from NTT Europe polling 300 CIOs and IT decision makers on current trends, barriers and solutions.
56% of those surveyed cited the complexity of their IT layout as the biggest barrier to large scale cloud adoption, with the figure rising to 70% in the public...
Gartner finds big shift to cloudy offices in 2015
According to the latest push from analyst house Gartner, to misquote Mark Twain, the reports of legacy’s death are greatly exaggerated.
Gartner’s most recent figures show that cloud office systems only represent 8% of the total office market – rising to 33% by 2017, and 60% - or 665 million users – by 2022.
The latter figures suggest a healthy state of affairs, with Gartner suggesting that the big push to cloud would occur in the first half of 2015.
Similarly, the use of email as...
97% of SMBs say security positively impacted by cloud adoption
Over 95% of respondents in a comScore survey of French SMBs said cloud adoption had a positive impact on security, as well as noticing unexpected benefits, such as up-to-date systems and antivirus protection.
The study of French small to midsize businesses with between 25 and 499 PCs was conducted by comScore and commissioned by Microsoft Trustworthy Computing, although the respondents were made unaware of Microsoft’s involvement.
88% of those polled said they had noticed improved uptime as a result of...
10 ways cloud computing is revolutionising manufacturing
Companies spending less on office space thanks to cloud
The overlap between cloud computing and enterprise mobility is becoming ever more pronounced. And according to a new survey from Rackspace Hosting, the proliferation of cloud computing, and mobilising workforces means that companies are likely to spend far less on office space.
It’s not strictly correct to call this a ‘new’ survey. It’s the third in a series on the state of cloud computing from the global hosting provider, called ‘Cloud Computing: State of Play’.
Experience key to exploiting cloud value, says new report
Albert Einstein once said that the only source of knowledge is experience. And in terms of cloud computing, the latest report from RightScale, subtitled “How cloud maturity unlocks cloud value” emphasises that to a tee.
The second annual RightScale State of the Cloud Report, surveying 625 respondents from execs to cloud practitioners, found a wide array of interesting takeaways, but the key theme running through the research was that the more time you spend on cloud, the more revenue you’ll...
How to make cloud computing pay
Relying on cloud computing strategies to free up dollars and time that can quickly be re-invested in product and service innovation emerged as the highest priority for respondents in a recent Rackspace survey.
While cost reductions were significant, the greatest contributions were seen in investments in innovation (48%), new product & service development (45%), and boosting sale efforts (38%).
Rackspace recently commissioned a study with market research firm Vanson...