Cloud-based contact centres taking hold thanks to ROI

Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more cost-effective customer service – if not better customer service. 

Looking purely at cost, the case for the cloud-based contact centre is clear – the initial and ongoing costs are a fraction of on-premise options, for...

By Gareth Cartman, 26 April 2013, 0 comments. Categories: Adoption, Infrastructure.

Brass tacks: Answering the security questions that matter

Enterprise security can be a labyrinthine, complex beast with many moving parts, dozen upon dozen of requirements, needs, implications, options and alternatives.

But when we get down to the nitty gritty (the brass tacks if you will), security can be simplified by six simple questions:

WHO is logging in?

WHAT are they accessing/viewing?

WHERE is the device from which that person logs in?

WHEN was any asset changed/modified/moved

HOW are they authorised/credentialed?

WHAT is the impact of the event?

Now determining the answers to those questions might require a bit of...

By Cloud Security, 23 April 2013, 0 comments. Categories: Architecture, Enterprise, Infrastructure, Security.

Proactive security is required in highly regulated industries

Andrew Kellett, Principal Analyst, Infrastructure and SecurityMaintaining security that meets the risk and compliance requirements of the enterprise is a constant challenge. Systems and networks are becoming more open and accessible, but at the same time, threats have become more advanced, persistent, and complex. This is a particularly important issue in highly regulated markets such as financial services, where failure to protect sensitive information will have a negative effect on the business and how it is...

By Ovum StraightTalk, 22 April 2013, 0 comments. Categories: Architecture, Data & Analytics, Enterprise, Hacking, Infrastructure, Security.

Choosing a cloud provider: The importance of compliance transparency

Looking beyond HIPAA, SOX or PCI-DSS compliance claims

The scary part about shopping for a cloud solution is that even if the managed services provider claims compliance, this doesn’t mean that they actually are compliant. In fact, the provider may not even realise they are being misleading. Because regulatory compliance is too often left open to interpretation, your definition of HIPAA, SOX or PCI-DSS compliance might be different...

By Ray Vallillo, 12 April 2013, 0 comments. Categories: Architecture, Compliance, Infrastructure, Regulation, Vendors.

IBM backs OpenStack as the path to wider cloud adoption

Roy Illsley, Principal Analyst, Ovum SoftwareIBM recently made three significant announcements about its vision for how cloud computing will be adopted by enterprise customers. First, IBM believes that open standards are needed to drive increased customer demand for workload portability in a hybrid cloud environment. Second, IBM has segmented the adoption of cloud computing as two different strategies serving two different reasons to adopt cloud computing, namely a cloud-enabled approach and a cloud-centric approach. A...

By Ovum StraightTalk, 03 April 2013, 0 comments. Categories: Adoption, Architecture, Infrastructure, Vendors.

Fears of cloud insecurity “should not drive infrastructure decisions”

Alert Logic’s latest cloud security report has summarised that cloud security providers (CSPs) are “inherently no less secure than enterprise data centres”, and that cloud security threats continue to follow a consistent pattern.

In its State of Cloud Security Report, subtitled “Targeted Attacks and Opportunistic Hacks”, the network security provider observed over 45,000 security incidents and found that some things don’t change; Web application attacks are the biggest...

By James Bourne, 27 March 2013, 0 comments. Categories: Hacking, Infrastructure, Research, Security.

Breaking down management barriers to adopting hybrid cloud technologies

By Geoff Smith, Sr. Solutions Architect

It is inarguable that change is sweeping the IT industry.  Over the last five years a number of new technologies that provide huge technological advantages (and create management headaches) have been developed.  We have attempted to leverage these advances to the benefit of our organizations, while at the same time struggling with how to incorporate them into our established IT management methodologies.  Do we need to throw out our mature management protocols in...

By GreenPages Technology Solutions, 25 March 2013, 1 comment. Categories: Adoption, Big Data, Enterprise, Infrastructure.