Kurt Marko; Creating the Omnichannel Customer Experience

The nexus of mobile, social, cloud and big data is radically reshaping customer experience. This article by Kurt Marko, editor-at-large for Information Week and Network Computing, explores how Big Data, Predictive Analytics and Real-time Decisioning improve customer experience for multi-platform, mobile and social consumers.

Read this article and learn:

  • The trends and opportunities for omnichannel CX
  • Implications for business executives
  • How real-time predictive analytics transforms the multi-platform, mobile, social customer experience

By Richard Potts, 10 November 2014, 0 comments. Categories: Data & Analytics, Mobility, Research.

Data centres: To buy or not to buy - that is the question

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When the CIO of a company recently contacted us about data space for housing 25 racks with the possibility of growing to 80 racks, he mentioned in passing that he was thinking about building his own data centre as an alternative. “We’re not experts in data centres but it would be much cheaper than buying from you,” he added.

Well, on the face of it, he could be right assuming a build cost of £2.5m, depreciate it over 10 years and you’ve a cost of...

By Nick Razey, 06 November 2014, 0 comments. Categories: Big Data, Data & Analytics, Data Centres.

More than three quarters of workloads will be through cloud data centres by 2018

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By 2018, 78% of workloads will be processed by cloud data centres, while annual global cloud IP traffic will reach 6.5 zettabytes (ZB).

These are the two main takeaways from Cisco’s latest Cloud Index study, which aims to show the extent of growth of global data centre and cloud-based IP traffic.

Annual global data centre IP traffic will reach 8.6 ZB by the end of 2018, up significantly from last year’s...

By James Bourne, 04 November 2014, 1 comment. Categories: Big Data, Data & Analytics, Data Centres, Research.

Beware the fat finger when it comes to cloudy data loss

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Human error is responsible for one in five data loss errors, according to the latest study from cloud provider Databarracks.

The study, the fifth annual Data Health Check report, found that employee idiocy was the third most popular reason for data going missing with 18% of the vote, behind software failure (19%) and hardware failure (21%). Interestingly, corruption and theft were responsible for 15% and 7% of the poll respectively.

Yet it’s the larger companies who continue...

By James Bourne, 03 November 2014, 1 comment. Categories: Big Data, Data & Analytics, Data Loss, Disaster Recovery.

London police using Big Data to tackle small crime

Small criminals are predictable, at least that's what London's Metropolitan Police Service (MPS) are hoping. New software, developed by Accenture, pulls large amounts of data in-use by the police service and puts it through an advanced analytics engine to predict when criminals are likely to strike.

By analysing five years' worth of data, it is hoped that an accurate prediction of when / if a criminal will re-offend can be made. The data was gathered over a four year period of...

By Ryan Daws, 31 October 2014, 0 comments. Categories: Data & Analytics, Government, PublicSector.

Salesforce opens first UK data centre, more European expansion planned

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It was first announced at the Salesforce1 World Tour back in May, but now Salesforce has finally launched its first UK data centre, with France and Germany on the hit list for the future.

“It sends a signal to the market about the seriousness and the strategic nature of this market to us,” commented Salesforce chief operating officer George Hu at the time. The...

By James Bourne, 31 October 2014, 0 comments. Categories: Big Data, Data & Analytics, Data Centres, Salesforce.

From CIOs to IT: Shining a light on cloud disaster recovery with attainable metrics

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This publication has often banged the drum for organisations to ensure their cloud disaster recovery plans are in order. Now cloud service provider Databarracks has put together a series of resources designed to be the “complete DR toolkit.”

We know cloud exits are not the most thrilling topic of conversation. Everyone would much prefer to keep their heads in the sand and talk about how more productive, lean and agile their business will be once they’ve moved the...

By James Bourne, 23 October 2014, 2 comments. Categories: Data & Analytics, Disaster Recovery.

EMC beefs up its stake in VCE, buys out majority of Cisco’s share

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EMC has announced it is to merge data centre biz VCE into its main organisation, buying out all but 10% of Cisco’s stake in the company.

The news comes weeks after EMC announced the buy of open cloud provider Cloudscaling, and can be seen as an advancement of the ménage a trois-esque relationship between EMC, VMware and Cisco in ownership of VCE.

The converged infrastructure (CI) provider was originally set up as a joint venture between EMC, VMware and Cisco in order...

By James Bourne, 22 October 2014, 0 comments. Categories: Big Data, Data & Analytics, Data Centres, M&A, VMware.

Cloud service providers and end users: Let's lose the rigidity of the SLA, argues exec

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A senior executive at cloud services provider Claranet has claimed that most cloud services providers and end users are relying too much on the standard service level agreement.

Paul Marland, Claranet director of account management, believes that cloud service today is far more dynamic. Contracts can – and should – change dependent on the customer’s need, and the classic SLA prohibits that.

“The vast majority of SLAs don’t really get to the heart of...

By James Bourne, 16 October 2014, 0 comments. Categories: Data & Analytics, Data Management, SLA.