Office 365 usage goes up and up leaving G Suite behind, says research

Microsoft Office 365 usage continues to accelerate significantly across organisations of all sizes while Google’s G Suite languishes in comparison, according to new figures from Bitglass.

The cloud access security broker (CASB), in its 2018 Cloud Adoption Report, analysed software usage of more than 135,000 companies globally and found Office 365 continues to rule the roost.

56.3% of the more than 135,000 companies analysed were users, compared with only a quarter (24.8%) for G Suite. The latter has...

By James Bourne, 30 May 2018, 0 comments. Categories: Collaboration, Microsoft, Research, Software.

Why building a cloud-native desktop service is a different game to VDI

Since virtual desktop infrastructure (VDI) and remote desktop session host (RDSH) technology has been available, vendors have offered on-premises solutions. Because these companies have made a name for themselves, most people familiar with the VDI space assume that the vendors who’ve been in the game for a long-time must lead sales in desktop-as-a-service (DaaS) solutions as well.

That’s a reasonable assumption, but it happens to be wrong – and the reason says something important about what...

By Harry Labana, 17 May 2018, 0 comments. Categories: Collaboration, Software, VDI.

How AI will influence the world of cloud-based collaboration and conferencing

Those who attended Cloud Expo Europe earlier this week took their opportunity to assess the next level of cloud services, ranging from blockchain, to artificial intelligence (AI) and machine learning.

The cloud underpins these technologies and enables them to flourish, while as this publication has previously reported, the M&A cycle has been lit up by it. But what are some of the practical applications for...

By James Bourne, 23 March 2018, 0 comments. Categories: Applications, Collaboration, Software.

10 ways machine learning is revolutionising marketing

  • 84% of marketing organizations are implementing or expanding AI and machine learning in 2018.
  • 75% of enterprises using AI and machine learning enhance customer satisfaction by more than 10%.
  • 3 in 4 organizations implementing AI and machine learning increase sales of new products and services by more than 10% according to Capgemini.

Measuring marketing’s many contributions to revenue growth is becoming more accurate and real-time thanks to...

By Louis Columbus, 14 March 2018, 0 comments. Categories: Applications, Big Data, Collaboration, Data & Analytics, Software.

Why a consumer approach to security – with cloud in mind – may help struggling enterprises

Are Amazon and Facebook the standard bearers when it comes to security? According to the latest identity and access management (IAM) study from Gemalto, more than half of respondents say their organisation’s work authentication methods are worse than those offered by the two tech giants.

The study, which polled more than 1,000 IT decision makers globally, found that the continued rise in cloud applications, as well as the similarly shopworn story around device proliferation, means enterprises are...

By James Bourne, 12 March 2018, 0 comments. Categories: Collaboration, Compliance, Security, Software.

Why every cloud has a silver lining for today’s HR teams

HR has its head in the clouds. Of course, this conjures images of wistful thinking, while not focusing on the job in hand. However, in this instance, nothing could be further from the truth. HR is getting “smarter”, driven by cloud technology and innovations, enabling things to happen quicker, while adapting to new ways of working.

It is offering businesses the opportunity to - flexibly and cost-effectively - make use of the latest and most appropriate applications that can automate processes,...

By Stephen Burr, 05 March 2018, 0 comments. Categories: Collaboration, Data & Analytics, Software.

Google to become Salesforce’s preferred cloud provider in new partnership

Meet the cloud’s newest strategic partners: Salesforce and Google. The two companies announced a deal at Dreamforce late yesterday, with Google Cloud becoming Salesforce’s preferred public cloud provider alongside new product integrations.

There were four primary integrations announced. Salesforce Lightning for Gmail enables users to surface Salesforce CRM data in Gmail, as well as customer interactions from Gmail directly within Salesforce. Lightning for Sheets allows the Google spreadsheet tool...

By James Bourne, 07 November 2017, 0 comments. Categories: Collaboration, Google, Public, Salesforce, Software, Vendors.

How unified cloud communications can benefit productivity and customer satisfaction

Productivity, customer satisfaction and business success are the three key benefits to cloud communications, according to a new study.

Research from analyst firm IDC, which surveyed 805 mid-sized businesses and enterprises around their communications strategy, found companies who use both unified and contextual cloud communications saw a 47% improvement in speed to market for products and services, 42% improvement in customer satisfaction and loyalty, and a 34% reduction in costs.

As is often the case with...

By James Bourne, 02 October 2017, 0 comments. Categories: Collaboration, Data & Analytics, Software.

Why IT needs to be an enabler for business to succeed

Delivering an IT service to a business is difficult. It needs to support and enable the success of the business. In my experience, every IT department wants to provide the best service it possibly can. Let’s face it, we all do – if the business is a success everyone wins.

There are a huge number of moving parts to the IT infrastructure of a company, with a great many complex interactions. These typically happen between teams that manage specific sections of this infrastructure. Unfortunately,...

By Simon Bennett, 14 September 2017, 0 comments. Categories: Collaboration, Infrastructure.

Why digital transformation leaders are adopting open ecosystems

Are you open to new ideas, and given a compelling choice are you really prepared to change? That’s what informed CEOs are asking their C-suite leadership team.

The context of those questions is about determining who is most qualified to guide the organisation’s digital transformation journey. It’s also about setting expectations for C-level executives to partner.

IT and business leaders must acknowledge that they’ve likely reached a significant turning point. Business technology...

By David H Deans, 05 September 2017, 0 comments. Categories: Best Practice, CIO, Collaboration, Data & Analytics, OpenSource.