Optiva accelerates competitive edge with generative AI-enabled real-time BSS

An old black telephone.

Optiva, which provides telecoms firms with cloud-native billing, charging and revenue management software on private and public clouds, has revealed that its business support systems (BSS) platform now allows users to leverage generative AI (GenAI) technology to quickly highlight new, targeted revenue opportunities and dramatically reduce customer churn.

Full integration with Google Cloud’s BigQuery and Analytics capabilities powers the deep learning needed to customize...

Generative AI ‘commonplace in cloud business models’ – as Azure leads the way

More than seven in 10 cloud environments are employing managed AI services according to a new analysis, with the common use of OpenAI, be it directly or through Azure SDKs, suggesting that generative AI tools are ‘quickly becoming commonplace in cloud business models.’

The study, from cloud security platform provider Wiz, analysed more than 150,000 public cloud accounts and noted that Microsoft ‘leads the pack’. 70% of Azure environments analysed include Azure AI Service...

Vonage and AWS leverage communications and network APIs to deliver solutions

Vonage, a specialist in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has collaborated with Amazon Web Services (AWS) to accelerate the availability of new solutions to millions of AWS developers through AWS Marketplace.  

This collaboration will bring together Vonage’s platform, which is based on communications APIs and network APIs that connect to communications service provider (CSP) networks, Ericsson’s 5G network...

Salesforce unveils innovations to help utilities scale clean energy program adoption

Salesforce has introduced its Clean Energy Program Management for Energy & Utilities Cloud.

The new solution streamlines the launch, management and oversight of energy efficiency, conservation, electrification and EV charging programs. Now program managers at electric, gas and water utilities can quickly and easily launch and manage new programs and increase customer participation.

In September 2023, the UK Government announced further changes to its Net Zero...

SAP Emarsys integrates enterprise loyalty for supercharged personalisation

Customer loyalty is paramount, but brands are struggling to keep up with consumers’ evolving expectations and complex tech stacks.

SAP Emarsys, a customer engagement platform, and Annex Cloud, a SaaS loyalty management platform, are announcing a native integration to incentivise customer interactions and deliver highly personalised, loyalty-driven omnichannel experiences that grow customer lifetime value. 

The SAP Emarsys Customer Engagement Platform executes...

HSBC partners with Google Cloud to grow climate tech ecosystem

HSBC has partnered with Google Cloud to accelerate climate mitigation and resilience through financing and support for companies in the Google Cloud Ready – Sustainability (GCR-Sustainability) programme.

GCR-Sustainability is a validation programme for companies with solutions available on Google Cloud that help customers achieve goals including carbon emission reduction, increased sustainability in value chains, and processing of ESG data to help identify climate...

Verizon Business brings multi-cloud management solution to network-as-a-service offering

Verizon Business today announced Network as a Service (NaaS) Cloud Management, a new service that allows businesses to control application components and network architecture across multiple cloud environments - public, private and hybrid - all on one unified online portal.

The new solution is designed to work with Verizon Business’ NaaS offering and vastly simplify multi-cloud management as part of the NaaS flexible service-model fabric.

Multi-cloud networking...

Hitachi Vantara and Cisco unveil next-gen Hybrid Cloud Managed Services

Cisco building in Amsterdam.

Hitachi Vantara, the data storage, infrastructure, and hybrid cloud management subsidiary of Hitachi, has announced the next evolution of its partnership with Cisco, introducing an innovative suite of hybrid cloud services designed to address ongoing data management challenges faced by modern enterprises.

The joint offering, Hitachi EverFlex with Cisco Powered Hybrid Cloud, is unique because it integrates automation solutions and predictive analytics to give organisations a...

Hitachi Digital Services fights food waste with ‘first-of-its-kind’ digital solution 

Hitachi Digital Services, the digital consultancy and technology services subsidiary of Hitachi, is supporting food waste prevention specialists OneThird in the development of a breakthrough solution tackling the global food waste crisis.

OneThird selected Digital Services from Hitachi Vantara, now a new entity known as Hitachi Digital Services, to combine its Azure cloud and application expertise with their in-depth understanding of sensing and AI technology and together they...

Genesys acquires Radarr Technologies to unify customer experience

Genesys, a global cloud specialist in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. 

By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform, Genesys will empower organisations to unify the customer experience (CX) like never before, helping them create...