Are you being served? Big data and the disrupters of customer service

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We often hear the buzzword phrases of customer service, quality of service, customer first and net promoter score, and both the B2C and B2B markets have been constantly changing, driven by more demanding customer expectations with the bar being set ever higher by new disrupters. Take the age-old example of Blockbuster, a model and brand that was globally successful and known, quickly disrupted when newcomers set the de facto bar: download a movie anywhere, anytime to a growing number of...

By Ian Moyse, 15 June 2016, 0 comments. Categories: Big Data, Consumer, Data & Analytics, Software.

How Trulia is using Hadoop and big data to power one of the largest global real estate sites

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In one form or another, businesses have always employed data analysis to inform decision making. But today’s state of the art big data analytics platforms like Hadoop have taken things to a whole new level.

This new level of business functionality, called converged infrastructure, optimises business processes across an entire enterprise by grouping multiple IT components into a single computing package.

For example, converged infrastructure may include components like servers, storage,...

By Rick Delgado, 14 June 2016, 0 comments. Categories: Big Data, Case Studies, Data & Analytics, Platform.

Capacity, redundancy, and transparency: The three big cloud question marks

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From my perch in the cloud computing ecosystem, I see three concerns on the horizon for cloud computing: capacity, redundancy, and transparency.

In certain ways, these topics are inter-related with security. Certainly, from the customer’s viewpoint, they all touch on perceptions of value and trust. And possible solutions, at least to my mind, tend to reflect old-school logic around risk management principles.

I know from my conversations with other professionals in the cloud...

By Christine Miyachi, 25 May 2016, 0 comments. Categories: Big Data, Data & Analytics, Data Management, Security.

Airbnb: How big data is used to disrupt the hospitality industry

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Writing on Airbnb’s ‘Nerds’ hub, Riley Newman, head of data science, says: “A datum is a record of an action or event, which in most cases reflects a decision made by a person. If you can recreate the sequence of events leading up to that decision, you can learn from it; it’s an indirect way of the person telling you what they like and...

By Bernard Marr, 09 May 2016, 0 comments. Categories: Big Data, Industry.

Big data applications for the enterprise: Have they finally come of age?

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A recent survey by consulting firm NewVantage Partners reveals that the portion of U.S. companies using big data in the past three years has jumped from 5% to 63% of those companies, 70% now say that big data is critically important to their business, up from 21% in 2012.

Big data has revolutionised research methodology by making it possible to measure all of the data. Whether predicting earthquakes, providing real-time weather alerts or just analysing the best traffic patterns, big data...

By John Ottman, 15 April 2016, 0 comments. Categories: Applications, Big Data, Data & Analytics, Enterprise.

The big data and IoT opportunity is here – so don’t miss out on it

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The value of big data equity in the UK was estimated at £12 billion a year or 0.7 per cent of the annual Gross Domestic Product (GDP) in 2012. Four years flew by and the second report by the Centre for Economics and Business Research (Cebr) has put the opportunity at £46 billion by 2020, or 2.2% of GDP – nearly four times the original value. 

And that’s just big data analytics adoption. We’ve now put a value on what adoption of...

By Mark Wilkinson, 24 March 2016, 0 comments. Categories: Big Data, Data & Analytics, Economy.

Big data and IoT expected to raise more than £300bn to UK economy by 2020

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Big data analytics and the Internet of Things (IoT) are expected to add £322 billion to the UK economy by 2020, according to research released by the Centre for Economics and Business Research (Cebr) and analytics provider SAS.

The research, which builds upon a previous report from Cebr on big data analytics adoption, argues big data and analytics will contribute £40bn per year between 2015 and 2020. Back in 2012, Cebr argued the value of ‘data equity’ was...

By James Bourne, 29 February 2016, 0 comments. Categories: Big Data, Data & Analytics, Research.

A trillion tiny robots in the cloud: The future of AI in an algorithm world

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It’s not words, but how we say them that speaks volumes. By analysing your tone of voice, a new computer algorithm can predict whether your relationship will last, and it arguably does so more accurately than professional therapists.

Now, I’m not here to advise you on couples therapy. What I’m interested in is how algorithms like this one are going to change the way we live and provide a massive opportunity for the cloud...

By Kelly Stirman, 21 December 2015, 0 comments. Categories: Big Data, Data Management, Developers, Infrastructure.

‘The connected person’: IoT, big data, and the cloud

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Today, cloud-based services typically offer corporate and small, medium enterprise customers a cost-effective and dynamic avenue to large-scale computing, with services offering infrastructure, operating systems and software. The inclusion of the developing concept of Internet of Things (IoT) will be able to provide additional information to these customers for their...

By Cherry Tom, 17 December 2015, 0 comments. Categories: Big Data.

It's time to take your big data strategy beyond the data lake

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A well-established – and unsettling – metric we anecdotally hear from organisations is that analysts spend 70% or more of their time hunting and gathering data and less than 30% of its time deriving insights.

The promise of big data is to reverse this 70/30 ratio. Organisations striving to build a data lake and use data for competitive advantage are seduced by the opportunity to discover new insights to better target customers, improve operations, lower costs, and discover new...

By Dr. Paul Terry, 12 November 2015, 0 comments. Categories: Big Data, Data & Analytics, Privacy, Security.