Lack of service transparency hurting Cloud adoption, says survey

The adoption of Cloud systems among contact centre businesses is being hampered by a perception that vendors are simply not playing straight with them, rather than concerns over security, a new study has found.

Global contact centre specialist NewVoiceMedia found that firms are getting cold feet about transferring their operations to the Cloud because they fear that service providers are not being open with them.

Despite recognised Cloud benefits like lower costs and improved contact centre customer service,...

By Matt Henkes, 12 October 2011, 0 comments. Categories: Adoption, SaaS , SLA.