Service virtualisation provides a practical approach to delivering DevOps

Roy Illsley, Principal Analyst Ovum ITEven today’s most successful organizations will not survive the converged business future by merely doing the same things they currently do only differently. What is needed is a shift to do different things. Ovum believes that rapid, assured, and sustained business innovation is imperative to an organization’s success. IT leaders therefore need to effectively harness technological advances, cut time to market, and improve quality and performance.Many organizations are...

By Ovum StraightTalk, 20 May 2013, 0 comments. Categories: Developers, DevOps, Enterprise, SLA, Virtualisation.

Mimecast server goes down, putting 100% SLA in tatters

Email management provider Mimecast has experienced a UK-based outage due to a hardware network failure today, with customers being temporarily unable to send or receive emails.

The first reports of irregularity occurred at approximately 1100GMT, with Mimecast acknowledging the problem at 1215.

Around forty minutes later, the company further tweeted that a fix was on the way purportedly on a tower-by-tower basis, with the majority of servers back up and running at the...

By James Bourne, 16 May 2013, 5 comments. Categories: Best Practice, SaaS , SLA.

Exploring automation for cloud service providers

In the midst of strong cloud competition coming from many different sources as well as rampant cloud-washing in the market, service providers need to differentiate and add value to their cloud offerings in order to be relevant. However, differentiation often drives up costs. It’s much cheaper to offer the plain vanilla version of everything, including cloud services. Sure, customers will pay a premium for things like ongoing compliance, security and service levels, but service providers need to ensure the cost  of differentiation...

By BMC Communities, 14 May 2013, 0 comments. Categories: Compliance, SLA, Vendors.

Soto: “Cloud does not absolve anyone from common sense IT”

CloudTech speaks with Juan Carlos Soto, Informatica senior vice president, cloud evangelist and member of the TechAmerica Foundation’s US Deployment of the Cloud, about iPaaS, SLAs and keeping secure in the cloud.

The difficulties around cloud security may be improving, but users don’t help themselves if they’re not street smart about their IT usage.

That’s according to Informatica senior vice president Juan Carlos Soto, who said that cloud computing shouldn’t “absolve...

By James Bourne, 15 March 2013, 0 comments. Categories: Big Data, PaaS, Security, SLA.

Choosing the right content delivery network

By Sharon Florentine

Sharon Florentine is a freelance writer who covers everything from data center technology to holistic veterinary care and occasionally blogs for Rackspace Hosting.

Welcome to Generation Now. Today’s users want information in an instant. Make them wait more than a second or two for your webpage to load and they’ll surf over to the first competitor who feeds their demand for instant gratification.

Using a Content Delivery Network or Content Distribution...

By Rackspace, 05 February 2013, 1 comment. Categories: Architecture, Infrastructure, SLA.

What does 100% cloud adoption mean for the IT department?

Generally speaking, up until now, the IT department’s responsibility has been to maintain the organisation’s infrastructure regardless of cost.

With IT providing the backbone to any thriving business, it is no surprise that MDs have favoured security over cost any day – but the advent of cloud computing has changed all of that.

As the economic outlook remains pessimistic, companies are looking for ways to cut costs – often leading to a reduction in staff. With this in mind, IT staff...

By Keith Bates, 30 October 2012, 0 comments. Categories: Adoption, SLA.

How businesses can engage the hybrid cloud

What is a "hybrid cloud"?

Is it 1) an environment where applications and processes exist both in the public and private cloud and on premise? Or is it 2) a combination public/private cloud without an on-premise component?

For the sake of this discussion, we’ll concede definition 1.

Clarifying this concept is important because the vast majority of cloud-adopting organisations - which is to say the vast majority of organisations, period - are about to become hybrid-cloud-adopting organisations, and for...

By Paul Moxon, 16 October 2012, 0 comments. Categories: Hybrid, Private, Public, Security, SLA.

Amazon EC2 cloud suffers more connectivity issues

The Amazon Web Services (AWS) EC2 North Virginia cloud went down for approximately four hours yesterday, due to ‘elevated packet loss’.

The issue was first reported on the AWS Service Health Dashboard at 0208 PDT (0908 GMT) on October 15, with the dashboard cautiously noting “possible network connectivity issues” for EC2.

‘Possible’ became confirmed at 0219 PDT (0919 GMT), with a further update at 0320 PDT (1020 GMT) adding that it was due to elevated packet loss.

Only at...

By James Bourne, 16 October 2012, 1 comment. Categories: Adoption, Industry, SLA.

Securing clouds and taking educated steps

The most common objections for holding back SaaS (Software as a Service) adoption, as reported from end customers, are ‘security’ and ‘reliability’.

This is interesting when you consider that SaaS Security is consistently reported as the fastest growth area of SaaS. This ‘security’ objection usually stems from the customers’ perspective; they are concerned about the security of their data held outside their perimeter by the cloud provider.

By Ian Moyse, 12 October 2012, 0 comments. Categories: Enterprise, SaaS , Security, SLA.

Interoute: Attainable SLAs and taking on AWS #AppsWorld

CloudTech caught up with Matthew Finnie, the CTO of IaaS cloud providers Interoute, who is exhibiting at Apps World.

According to Interoute CTO Matthew Finnie, a 100% service level agreement (SLA) is ‘nonsense’, although a lot depends on the sector your cloud company is trying to reach and the shape of your business model.

Interoute, who is currently exhibiting at Apps World in London, has a virtual data centre (VDC) which offers a 99.99% uptime rate and, while it doesn’t reach the magical...

By James Bourne, 03 October 2012, 0 comments. Categories: Big Data, Enterprise, IaaS, SLA.