Changing the conversation around IT operations management

database structureIn today’s cloud-filled world, the conversation around operations management is – as it should be – all about service assurance. Can IT deliver the server, storage, networking, and application resources necessary to meet business needs? The focus on service assurance isn’t really a new concept – it’s been talked...

By Zenoss, 09 August 2013, 0 comments. Categories: Enterprise, SLA, Vendors.

New Zealand updates cloud policy, follows in Australia’s footsteps

As all eyes were on Australia in the Asia Pacific cloud computing space, New Zealand has taken a similar leap through the Institute of IT Professionals NZ (IITP) and published an updated cloud policy, called the Cloud Code.

The v2.0, released today, has two key agreements for all potential signatories: no cloud washing, and upfront disclosure of cloud products and services.

New Zealand’s cloudy code of practice was first developed in 2011, in partnership with the major CSPs, so it could be argued that...

By James Bourne, 24 July 2013, 0 comments. Categories: Best Practice, Regulation, Security, SLA, Vendors.

One in three businesses have ‘multiple’ outages a week

Companies are failing to update their software, meaning that because of the strain being put on old data centres, they suffer debilitating network outages on a weekly basis.

That’s the verdict from Brocade, whose latest research found that one in three businesses suffer “multiple” network downtime instances per week. Further, more than nine in 10 (91%) of IT decision makers admit that they have to ‘substantially’ upgrade their infrastructure in order to keep up with the demand of...

By James Bourne, 11 July 2013, 0 comments. Categories: Architecture, Big Data, IaaS, Infrastructure, Research, SLA.

Does IBM have a case with Amazon CIA cloud contract offer?

The Government Accountability Office (GAO) has released a report examining why the CIA chose Amazon ahead of IBM for its recent $600m private cloud contract, and whether IBM has a case to answer with its protests against the decision.

And the conclusion it arrived at was a little from column A and a little from column B. The GAO both sustained and rejected IBM’s complaint in part, and surmised that Amazon’s offer was both “the best value” and a “superior technical...

By James Bourne, 17 June 2013, 0 comments. Categories: Architecture, Private, SLA.

Crisis in the clouds – what to do if your service provider goes bust

Like businesses across all sectors of the economy, cloud service providers are far from immune to the worst ravages of the recession.

But when a provider does go bust what happens to the businesses that have put their faith, money and resources in finding a suitable partner and are now threatened with losing services, resources and data as a result of their collapse?

For many organisations, the main challenge is: when their data is held in the cloud; how do they retain control and ownership of it when their...

By Pippa Rhys, 06 June 2013, 1 comment. Categories: Disaster Recovery, SLA, Vendors.

The important questions around uptime guarantees

Some manufacturers recently have made an impact with a “five nines” uptime guarantee, so I thought I’d provide some perspective. Most recently, I’ve come in contact with Hitachi’s guarantee. I quickly checked with a few other manufacturers (e.g. Dell EqualLogic) to see if they offer that guarantee for their storage arrays, and many do…but realistically, no one can guarantee uptime because “uptime” really needs to be measured from the host or application perspective. Read below for...

By GreenPages Technology Solutions, 04 June 2013, 0 comments. Categories: Architecture, Infrastructure, SLA.

Cloud computing firm iomart’s profits continue to rise

iomart Group, proclaimed as the UK’s leading cloud computing company, has registered end of year profits of £10.7m before tax growth, an increase of 56% and marking a significant improvement on 2012’s £6.9m profit.

Revenue growth went up 29% to £43.1m, again an improvement on the previous year, whilst adjusted EBITDA growth (earnings before interest, tax, depreciation and amortisation) was 48%, up to £16.5m.

The figures are suitably impressive for the Scottish company,...

By James Bourne, 29 May 2013, 1 comment. Categories: Europe, M&A, SLA, Trends.

How cloud-based collaboration boosts performance

Online collaboration has evolved during the last decade, delivering even greater value - thanks to a new generation of business technology applications. Forbes Insights released "Collaborating in the Cloud," a Cisco-sponsored study examining the ways business leaders increasingly look at cloud collaboration as a way to increase productivity, accelerate business results and enhance innovation across borders and functions. The research combines a global survey of...

By David H Deans, 21 May 2013, 1 comment. Categories: Enterprise, SLA.