Kurt Marko; Creating the Omnichannel Customer Experience

The nexus of mobile, social, cloud and big data is radically reshaping customer experience. This article by Kurt Marko, editor-at-large for Information Week and Network Computing, explores how Big Data, Predictive Analytics and Real-time Decisioning improve customer experience for multi-platform, mobile and social consumers.

Read this article and learn:

  • The trends and opportunities for omnichannel CX
  • Implications for business executives
  • How real-time predictive analytics transforms the multi-platform, mobile, social customer experience

By [24]7 Customer, Inc, 10 November 2014, 0 comments Categories: Data & Analytics, Mobility, Research

The benefits and challenges ahead for cloud operators

This whitepaper, with contributions from Alcatel-Lucent, Huawei, Verizon and more, explores the benefits and challenges confronting service providers, large businesses and network vendors. It also identifies areas of collaboration, focused on open standards, data center interoperability requirements and cloud service use cases. © Cloud Ethernet Forum 2013. Any reproduction of this document, or any portion thereof, shall contain the following statement: "Reproduced with permission of the Cloud Ethernet Forum." No user of this document is authorized to modify any of the information contained herein.

By CloudEthernet Forum, 01 October 2013, 0 comments Categories: Vendors

How the WebSocket Gateway opens up the power of real-time data

Time-sensitive data is all around you. Many B2C applications deliver data with latency on the order of a few seconds; yet often the most time-critical data is in B2B, M2M, operations and logistics providers. The traditional choice has been to move this data using a custom protocol over TCP/IP, but Kaazing’s WebSocket technology changes the game for real-time data coverage. Just imagine: if you had all the power of a dedicated connection from your pocket to anywhere on the web, what could you do with it? This whitepaper from Kaazing explores the possibilities of real-time development and deployment.

By Kaazing, 30 September 2013, 0 comments Categories: Big Data, CIO

Cloud vs dedicated: Breaking the barrier between IT and the rest of your business

The CFO in your company is right now looking at every opportunity that exists to cut back costs and streamline the business. The term ‘Cloud’ has no doubt been heard a number of times, “That uses the internet doesn’t it?” was probably the response if any at all (the old chestnut, it’s better to be thought a fool than to open your mouth and remove all doubt). So how do you explain the ins and outs of Cloud Computing when the industry is moving at such a rapid pace that those directly involved can barely keep up?

By Flinthosts, 10 June 2013, 0 comments Categories: Adoption

The ROI for adopting cloud: Evaluating the business benefits of adoption

With the continued adoption of cloud computing within organisations of all sizes – to the extent that a clear majority of enterprises are using some form of cloud service – this paper gauges respondents’ attitudes towards the return on investment (ROI) of cloud adoption. Based on the 2012 findings of Claranet’s annual survey into cloud infrastructure adoption and attitudes towards cloud services, this intelligence paper reports on how businesses are measuring their return on investment (ROI) when they look to adopt cloud services.

By Claranet, 05 June 2013, 0 comments Categories: Adoption

Effective virtualisation security in cloud computing

As more and more organisations follow the “into the cloud” concept, malicious hackers keep finding ways to get their hands on valuable information by manipulating safeguards and breaching the security layers (if any) of cloud environments. One issue is that the cloud computing scenario is not as transparent as it claims to be. In addition, the service user cannot directly control the flow of data/information storage and processing. This paper examines the various steps which can be used to secure virtualisation in cloud computing.

By Infosec Institute, 29 April 2013, 0 comments Categories: Architecture, Industry, Security, Virtualisation

Powering the Data Centre

Data centres are the basic platform that organisations have become more dependent upon. The failure of any aspect of the data centre can lead to a loss of business capability that is expensive at many levels for an organisation. With the increasing cost of energy, the most cost-effective approach to ensuring that an IT platform can continue to operate, even when power from the grid system is no longer available, has to be a high priority for any business.

By Quocirca, 09 January 2013, 0 comments Categories: Big Data

Getting the Most Out of Your Cloud Deployment

Organisations are under ever increasing pressure to reduce IT costs. One of the cost reduction methods is to move applications into the cloud. Bitdefender, an award-winning provider of innovative security solutions, has released a whitepaper outlining the design considerations that must be taken into account when moving an application into the cloud. It also explores the performance impact traditional anti-malware solutions impose in the cloud, affecting the ROI achieved by moving workloads into the cloud.

By Bitdefender, 07 September 2012, 0 comments Categories: Adoption, Security

Everything You Always Wanted to Know About Reselling Cloud Computing But Were Afraid—or Didn’t Know—to Ask

In this series of four whitepapers, we will take a look at the top 12 things you need to know to successfully sell cloud computing. Part One will look at how cloud computing is changing the historic landscape of the channel as we know it, what to expect, what to consider and what can you do about it. This important background information will give you the knowledge required to lead your channel business into the new world where cloud solutions are a necessity to your customers.

By Ian Moyse, Sales Director Workbooks Online Limited, 15 June 2012, 1 comment Categories: Trends, Vendors