A roundup of latest cloud computing online courses
Amazon Web Services, Coursera, Google, MIT Courseware and Microsoft are accelerating the depth and variety of cloud computing courses, courseware and learning materials they are freely making available online.
Over the last six months since the last Roundup Of Free Cloud Computing Online Courses, Amazon Web Services has added an additional series of free instructional videos, self-paced labs and selected...
Salesforce.com’s remarkable growth continues, but 2014 will be more challenging
Jeremy Cox, Principal Analyst, Customer Engagement, Madan Shaina, Lead Analyst, Information Management Software
Salesforce.com grew by 33% year-on-year in its fiscal year 2014, breaking the $4bn mark. It was involved in larger transactions, several of which broke the $10m ceiling. At the earnings call in February 2014, the company’s chairman and CEO, Marc Benioff, was clearly feeling bullish about the immediate future; he delivered a forecast that the company would grow by approximately 30% to $5.3bn...
The power of on-demand, and the reason cloud providers don't like it
IT vendors had a golden age before the invention of the cloud. It was essentially a risk-free implementation. Customers required a product, sales would propose a solution to which the customer would sign and commit, the customer would pay upfront, the vendor would start manufacturing, and eventually the solution would be delivered to the customer. Once delivered, it was unlikely the customer would suddenly drop the technology, and move on to something else.
At every step of this journey the vendor took steps...
How do you put a price tag on the cloud?
By Richard Campione, President, Cloud & Data at Services Business at ServiceSource
A recent CIO Zone article stated “cloud computing is increasingly becoming the rule and not the exception.” With cloud computing becoming so pervasive and commonplace in our day-to-day lives and businesses, everyone has differing opinions on how to...
New cloud contact center capabilities strengthen Aspect’s market position
Aphrodite Brinsmead, Senior Analyst, Customer Engagement
At its industry analyst conference in Phoenix, Arizona in January 2014, Aspect proudly discussed its newly refocused business. Two years ago the vendor was working closely with Microsoft and struggling to gain new business in a saturated contact center infrastructure market. However, Aspect begins 2014 with new products, strong financials for 2013, and a positive growth forecast.
The strategic acquisitions it made in 2013 have helped Aspect get back on...
Salesforce and the banking industry align as both bet on mobility
For bankers, mobility has become key. Customer-facing mobile banking applications are increasing the flow of traffic through digital channels, which is eroding traffic in bank branches. But it does not stop there: the mobile-enablement of services to increase the productivity of banking employees and drive sales effectiveness in remote locations is also on the rise.
The digital channel revolution is having a significant impact on banking via physical channels, and mobile apps for banking employees will play a...
Salesforce CEO Benioff unleashes Salesforce1, cites ‘internet of customers’ future
Cloud giant Salesforce has unveiled its new shiny cloud platform Salesforce1 at Dreamforce in San Francisco, with CEO Marc Benioff stressing the ‘internet of customers’ – the importance of the consumer in a cloud, social and mobile world.
“I’ve never been more excited to be part of Salesforce.com,” Benioff bellowed to the audience of customers, partners and non-profits.
“In the world of the Internet of Things, it’s really a world of Internet of...
Cloud predictive analytics most used to gain customer insight
What you might have missed: 5 recent developments in cloud computing
The cloud continues to expand and develop at a phenomenal rate. Here’s a roundup of five recent developments in the field and what they mean for business.
There is a consensus that the cloud and cloud software is now unavoidable. Little surprise then, that vendors and technologists alike are constantly pushing the boundaries to create new products and services.
Rackspace gets back into bed with VMware for hybrid offering
Rackspace Hosting has announced a new offering for its Managed Virtualisation Service hosting a VMware environment, entitled ‘Dedicated VMware vCenter Server’.
This is an interesting change, given how Rackspace’s most recent focus has been on OpenStack technologies instead of VMware.
Currently, the Managed Virtualisation service offers partial accessibility to vCenter’s features, but not full management capabilities. The theory, according to Rackspace, is that the dedicated environment...
Cloud computing in Australia: Pros, cons and questions to ask
The International Data Center (IDC) researchers have this week put into writing what many will already suspect: cloud computing continues to grow in Australia. But does this all fit in with recent coverage?
86% of Australian enterprises currently use cloud computing in some aspect, up from 71% this time last year, according to the latest report from IDC, “Australia Cloud Services 2013-2017 Forecast and Analysis”.
Not surprisingly, there’s still a fair amount of future gazing in the report,...
Why trade finance is moving to the cloud
The development of cloud technology is opening the door for companies in the trade finance sector to move away from the inherent constraints of paper-based processes.
In Asia, this is particularly compelling, as importers don’t need to invest heavily in hardware and software to use cloud-based trade finance solutions – in some cases enabling them to leapfrog more costly and complex ERP tools.
As such, many operators in these less mature markets are very open to working in the cloud and receptive...
Amazon's AutoRip helps ease consumer transition to the Cloud
Admit it, we all thought the CD was on its way out, and it probably is. Yet if any company wishes to hold on to sales a little bit longer, it’s Amazon.
Today the firm has announced ‘AutoRip’ which offers any physical media you’ve (ever) bought to stream for free from the Cloud.
Whilst many music-lovers have already subscribed to one of the extensive-list of new generation streaming services; such as Spotify, Google Play Music, Rdio, Pandora, Xbox Music, or Deezer. Many still...
Bookkeeping in the Cloud
Online accounts technology is putting real-time financial controls and visibility within reach of small and microbusinesses, says Xero UK managing director Gary Turner
Just like web mail or consumer-oriented sites, online accounting software is fast, simple and user-oriented, especially when compared with traditional, desktop accounts software.
Whether a small business is just starting out or enjoying rapid growth, the easy-to-use, affordable technology brings a welcome opportunity to cut down on...
‘MegaWiped’ – Kim Dotcom’s Megaupload data cleared
The now almost household name, Kim Dotcom, has been in consistent battle against the U.S government over his Megaupload business – in case you’ve been under a rock for over a year.
Now the case has taken a new turn as his old Dutch hosting provider LeaseWeb has wiped 600 servers containing “petabytes” of his company’s data; including legal evidence.
Kim has expressed his...
Genesys accelerates cloud strategy with new Platform On Demand offering
Genesys is making bold moves to strengthen its position in the cloud customer service market. Following its acquisitions of Angel.com in February 2013 and, more recently, SoundBite Communications, Genesys will also offer its own suite of contact center applications in the cloud. The new solution, Platform On-Demand, will be offered in addition to Genesys’ existing partner-led cloud solutions. It is targeted at contact centers with over...
Is Adobe embracing the cloud a sign of the times?
Recent headlines are full of companies moving towards SaaS (software as a service) models.
Many of these are perky start-ups utilising new opportunities, whilst others are high-profile players like Adobe, which has announced going forward that its “Creative Suite” products will exist solely in the cloud.
Adobe, at the annual “MAX” event, has completely re-branded the companies most well-known Creative products which consists of Photoshop, InDesign, Illustrator, Dreamweaver, and...
The cloud for live sports: From blue-sky to real world
Many broadcast experts believe that live sports and news programming have driven much of the broadcast production innovation we see today. The demand for high-quality, low latency video delivered at maximum speed, accelerated ongoing advancements in digital workflows enjoyed by many broadcast sectors.
Now the sheer volume of content – thanks to the wide array of newer digital outlets – in new and more complex formats, is increasing requirements and straining broadcasters’ network capacities...
RIP the old world and why cloud causes inevitable change
“We change our behaviour when the pain of staying the same becomes greater than the pain of changing. Consequences give us the pain that motivates us to change”. - Dr. Henry Cloud & Dr. John Townsend
The need for change and acceptance of the fact that your status quo for business may be no longer has never been truer. I have...