The top 10 ways integrating ERP, CRM, and more will transform manufacturing in 2017

(c)iStock.com/Yuri_Arcurs

Integrating ERP, CRM, and legacy systems lead to greater manufacturing innovation, setting the foundation to move beyond business models that don’t stay in step with customers’ fast-changing needs. Bringing contextual intelligence into manufacturing that centers on customers’ unique, fast-changing requirements is a must-have to keep growing sales profitably. By integrating ERP, CRM, SCM, pricing and legacy systems together, manufacturers can provide customers what...

By Louis Columbus, 03 January 2017, 0 comments. Categories: CRM, Data & Analytics, Enterprise, ERP, Software.

Making SaaS sticky: Why customer success is the industry’s new linchpin

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Behind every great tech innovation is the need for effective tech implementation. But anyone who has ever been an early adopter of enterprise technology knows that no matter how remarkable the software is, integrating it into a business and its processes is rarely (read: never) an easy feat. Not only must customers understand how to use the new technology, they have to know how to maximise its use for their business.

In the software as a service (SaaS) industry, this gets more...

By Ben Velker, 21 July 2016, 0 comments. Categories: CRM, Data Management, SaaS , Software.

The three common pitfalls of CRM deployments

(c)iStock.com/Leslie Achtymichuk

Beware of the fast-talking salesperson with the “simple” solutions. If you’re being told that the solution to your business problems is as easy as 1-2-3, there’s a good chance it’s not. That common principle applies to most tech products, and a Customer Relationship Management tool (CRM) is no exception.

While the cloud has standardised software use by removing what is often the most complicated part of the process — the installation on the...

By Rhonda Sherwood, 12 July 2016, 0 comments. Categories: CRM, Enterprise, SaaS , Software.

Analysing the analysis: Gartner’s 2015 CRM market share report

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Top line findings

  • Worldwide customer relationship management (CRM) software totaled $26.3B in 2015, up 12.3% from $23.4B in 2014.
  • SaaS revenue grew 27% year over year, more than double overall CRM market growth in 2015.
  • Asia/Pacific grew the fastest of all regions globally, increasing 9% 2015, closely followed by greater China with 18.4% growth.

These and many other insights into the current state of the global CRM market are from

By Louis Columbus, 20 June 2016, 0 comments. Categories: CRM, Research, SaaS , Salesforce, Software.

How cloud accelerates machine learning – and is redefining the enterprise in 2016

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Machine learning is providing the needed algorithms, applications, and frameworks to bring greater predictive accuracy and value to enterprises’ data, leading to diverse company-wide strategies succeeding faster and more profitably than before.

Industries where machine learning is making an impact  

The good news for businesses is that all the data they have been saving for years can now be turned into a competitive advantage and lead to strategic goals being accomplished....

By Louis Columbus, 13 June 2016, 0 comments. Categories: CRM, Enterprise, Software, Storage, Trends.

IBM acquires Optevia for public sector CRM SaaS play

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IBM has announced the acquisition of Microsoft software as a service (SaaS) specialist Optevia, ramping up its offering for CRM SaaS in the public sector.

Optevia’s specialism in Microsoft Dynamics CRM firms makes an interesting avenue for IBM, given how dominant Microsoft is in the public sector. Among Optevia’s more recent customers include Wealden District Council, who announced in October “significantly improved customer services” using Dynamics CRM.

The company

By James Bourne, 18 March 2016, 0 comments. Categories: CRM, SaaS , Software.

Moving the help desk to the cloud: Companies reticent to adopt SaaS models

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More than two thirds of respondents in a survey from Software Advice currently use on-premise help desk systems despite the prevalence of cloud-based systems in the market.

68% of the more than 200 IT staff and management respondents have on-prem deployments compared to 18% utilising vendor-hosted cloud and 13% hosting on a leased server.

The most frequently used help desk software functionality, according to those polled, is ticket...

By James Bourne, 09 March 2015, 0 comments. Categories: CRM, SaaS , Software.

Autotask hits the skids, leaves customers in the dark

Updated 1357: CRM and business IT solutions provider Autotask has reportedly gone down, with the company citing “a known issue in a few zones”.

The company posted this tweet 18 hours ago at the time of writing, but has since gone deathly quiet to customers’ ire, including not replying to a request for comment from CloudTech:

We are currently working on a known issue in a few zones. If you have any questions please contact support. We will keep you updated!

— Autotask (@Autotask)

By James Bourne, 02 July 2014, 0 comments. Categories: CRM, Disaster Recovery, SLA.

How niche cloud services can compete against the likes of Microsoft and Google

A recent study conducted by Osterman Research revealed the growing popularity of tools like Microsoft SharePoint. Between 2012 and 2014, the percentage of employees using SharePoint within an organization has risen from 39% to 75%.

A major reason for this terrific rise is due to the spurt in the use of intranet applications like document collaboration, file sharing and records management. Interestingly, file sharing on SharePoint (82% of respondents) appears...

By Anand Srinivasan, 11 June 2014, 0 comments. Categories: CRM, Storage.

85% of CRMs will be SaaS by 2025, research shows

If you are using a CRM, your CRM is most likely hosted in the cloud. If you aren’t using a CRM, you are light years behind your competition in regards to the amount of knowledge you have on your customers and your interactions with them.

Cloud CRM presents distinct advantages versus the traditional model of setting the system up in an onsite data centre. Technology research firm

By CloudWedge, 06 June 2014, 1 comment. Categories: CRM, SaaS , Salesforce, Software.

Salesforce.com bangs the cloudy drum as it makes top 10 software revenue list

Cloud is ‘driving the bulk of change’ in the software market as Salesforce.com becomes the first pure play cloud company to make the top 10 companies for global software revenue, according to analyst house Gartner.

“The software market has been changing shape over the past five years, and cloud is driving the bulk of this change as software vendors acquire and provide applications and infrastructure technology to support the cloud and the Internet of Things movement,” said Gartner...

By James Bourne, 01 April 2014, 0 comments. Categories: CRM, Research, SaaS , Salesforce, Trends.

How government CRM tools are addressing complex public sector needs

Nishant Shah, Senior Analyst, Government Technology

Stories about frustrating experiences with government agencies abound. Typically, they are due to a combination of service delivery failure, lack of transparency, and inadequate communication. Fortunately, many governments are beginning to address these issues with a greater sense of urgency. The need for action is being manifested in new policy and an operational focus on better service delivery globally, with customer relationship management (CRM) tools as...

By Ovum StraightTalk, 17 March 2014, 0 comments. Categories: CRM, Government.

The impact of cloud 2.0 – from CRM to IRM

Although cloud hosting has been a massive boom it’s not necessarily a disruptive technology model.

While Amazon is certainly doing it to a much larger scale than ever before, it more represents an ongoing maturity of the simple web hosting we began in the early 90s. It may now be on steroids but it’s still fundamentally the same virtualized shared infrastructure model.

It’s also still just a technical decision, not one of business transformation. The Marketing and other business...

By cloudbestpractices.net, 28 February 2014, 0 comments. Categories: CRM, Trends.

Second time around: Falling back in love with CRM

It is a truth universally acknowledged that your first CRM deployment is more likely to fail than succeed – 63% of CRM initiatives fail according to a 2013 survey by Merkle Group Inc. Just like your first love, despite the hopes, excitement and expectation, a mixture of naivety and youthful exuberance means the first foray into CRM is unlikely to stand the test of time.

The reality is that first time around mistakes will be made, and the results may be less satisfying than expected. Be honest: with the...

By John Cheney, 27 February 2014, 4 comments. Categories: CRM.

With Salesforce SuperPods public cloud can be private - but should it?

Dr Steve Hodgkinson, Research Director, Public Sector Technology

Salesforce announced a private SuperPod hosting of the Salesforce offering for HP at Dreamforce. This announcement appears to open the door to a more nuanced hybrid delivery model where the distinction between public and private cloud services is becoming a matter of customer choice.

The SuperPod may provide a bridge that enables some customers to access the benefits of SaaS while keeping data in dedicated infrastructure. Enterprises, however,...

By Ovum StraightTalk, 25 November 2013, 0 comments. Categories: CRM, Enterprise, Infrastructure, Salesforce.

Salesforce CEO Benioff unleashes Salesforce1, cites ‘internet of customers’ future

Cloud giant Salesforce has unveiled its new shiny cloud platform Salesforce1 at Dreamforce in San Francisco, with CEO Marc Benioff stressing the ‘internet of customers’ – the importance of the consumer in a cloud, social and mobile world.

“I’ve never been more excited to be part of Salesforce.com,” Benioff bellowed to the audience of customers, partners and non-profits.

“In the world of the Internet of Things, it’s really a world of Internet of...

By James Bourne, 20 November 2013, 0 comments. Categories: Applications, Consumer, CRM, Forecasts, Salesforce, Trends.

What you might have missed: 5 recent developments in cloud computing

The cloud continues to expand and develop at a phenomenal rate. Here’s a roundup of five recent developments in the field and what they mean for business.

There is a consensus that the cloud and cloud software is now unavoidable. Little surprise then, that vendors and technologists alike are constantly pushing the boundaries to create new products and services.

1. IBM invests $8 million in Spanish cloud data center

Computing...

By John Cheney, 01 November 2013, 1 comment. Categories: Big Data, Consumer, CRM, Enterprise.

New research paper forecasts 2014 to be “year of ERP cloud”

With executives satisfied that they can get a return on investment for low-level apps in the cloud, 2014 is going to be the year when enterprise mission-critical apps will take charge, according to cloudy infrastructure platform provider Virtustream.

The findings have been released in a report, entitled “ERP – The Cuckoo in Cloud Land”, and gives insight both into the ERP (enterprise resource planning) landscape as well as the position of mission critical apps in the cloud.

The report...

By James Bourne, 07 October 2013, 1 comment. Categories: Applications, Big Data, CRM, Enterprise, ERP, Research.

G-Cloud 4 opens its doors for next round of tenders

The Cabinet Office has announced that the fourth iteration of the UK government cloud, G-Cloud 4, is open for business and is accepting submissions from suppliers for its Invitation to Tender (ITT).

Various improvements have been made to the ITT, according to Cabinet Office spokesman Peter Middleton. These include clearer application instructions, for suppliers both new to G-Cloud and for those previously on the ii and iii iterations.

The launch and timetable were posted on the UK government

By James Bourne, 08 August 2013, 1 comment. Categories: CRM, Europe, Government, PublicSector.