Why culture change is essential to fulfil the promise of digital-first public services
This month the CBI published a major report outlining its vision for the future of public services.
For anyone in local government, it is well worth a read. Not only does it stress the critical importance of getting our public services online but it also points out that while we are making progress, there is much more that needs to be done.
Here there are three clear areas for local government to focus on.