Lack of vendor visibility is number one pain point for cloud customers

(c) Sergeev

New survey data revealed by the SANS Institute shows more issues cloud providers face in keeping their customers happy, with a lack of visibility into operations the biggest bugbear for clients.

The report, entitled ‘Orchestrating Security in the Cloud’, spoke to 485 IT professionals and found lack of visibility was cited by 48% of respondents as a problem. A lack of virtual machine and workload visibility was selected by 46% of those polled, while vulnerabilities...

By James Bourne, 18 September 2015, 0 comments. Categories: Adoption, Infrastructure, Research, Vendors.

An uncomfortable question: Does the cloud provider actually matter?


Today, even the most ardent naysayers are coming out and proclaiming cloud as the only way to do computing. This is especially true in my own jurisdiction of Jersey in the Channel Islands.

With technology suppliers suddenly telling you to use cloud, does it really matter which one you use, who owns the service provider, and where it stores your data? The quick answer to all three questions is ‘yes’ – but let’s look at each one:

Is there a difference between cloud service...

By Julian Box, 14 September 2015, 3 comments. Categories: Adoption, Data & Analytics, Data Management, Infrastructure, Vendors.

Why the Tomb Raider publishers created their own database as a service

Picture credit: Flickr/Anthony Jauneaud

In the past 25 years, one of the most proprietary technologies that has come to market is cloud computing. That’s the claim I made to the editor of this very publication back in July. The cloud’s promise of flexibility may prove to be a Trojan horse of vendor lock-in as you move up each layer of the vendor’s stack, consuming not just infrastructure, but also...

By Kelly Stirman, 03 September 2015, 0 comments. Categories: Case Studies, Data & Analytics, Data Management, Infrastructure, Vendors.

The five ways to make cloud success a reality for your business


Everyone is looking for that silver bullet which makes their cloud implementations a success. It’s little wonder that events such as Cloud World Forum and Cloud Expo are at the forefront of executives’ minds.

At Cloud World Forum in London last week, MongoDB VP strategy Kelly Stirman spoke of five directions in which the industry is changing, and how companies can make their cloud success a reality: embrace failure, double down on ops, and pick your partners wisely.

Rule number one,...

By James Bourne, 02 July 2015, 1 comment. Categories: Adoption, IaaS, Infrastructure, Vendors.

Cloud providers aren’t sharing their metadata – and it leads to bad trust with customers


The verdict on cloud vendors has come in from a new research study by Forrester: must do better in assuaging compliance fears, building support issues, and making customers feel wanted.

The survey, of 275 IT decision makers in the United States, United Kingdom and Singapore, revealed some eye-opening findings. 39% of UK respondents agreed with the statement “my cloud provider doesn’t know me or my company”. One in three argued “my provider charges me for every...

By James Bourne, 30 June 2015, 1 comment. Categories: Compliance, Data & Analytics, Data Management, Data Sovereignty, Vendors.

Cloud: The promised world of utility billing


Cloud solutions, be they SaaS (software as a service), PaaS (platform as a service) or IaaS (infrastructure as a service), and public, private or hybrid in some way, are all growing at a pace with the options available to customers from a wide range of providers growing on a monthly basis. We are seeing innovation, immense computing power available affordably to all, and delivery of mobile on demand access to both business and consumer communities.

Many assume that in the...

By Ian Moyse, 05 May 2015, 0 comments. Categories: Best Practice, Infrastructure, Platform, Software, Trends, Vendors.

Security failing to keep pace with cloud technology adoption, report finds


Cloud service providers (CSPs) can no longer treat security as a luxurious add-on, and customers have to ensure their providers take care of the issue, a new report asserts.

The research, the latest cab off the rank from Ovum and FireHost entitled “The Role of Security in Cloud Adoption within the Enterprise”, offers sound advice to vendors and users alike. True, it’s stuff everyone will have heard before – but it’s worth repeating.

“On too many...

By James Bourne, 09 April 2015, 0 comments. Categories: Compliance, Research, Security, Vendors.

Research argues hidden costs contribute to a ‘cloud hangover’ for businesses


It’s the morning after the night before. You’ve had a bit too much, your head’s pounding, and you’re frantically searching your brain for anything you might have said or did that you’ll be paying for later.

We’ve all been there. Yet according to new research from Sungard Availability Services, it’s a similar effect at work when the IT department buys cloud solutions. 87% of the 150 UK-based senior IT decision makers polled say they have...

By James Bourne, 30 March 2015, 0 comments. Categories: Adoption, Data & Analytics, Data Management, Economy, SLA, Vendors.

Box raises $175m with IPO, but what is next?

Tomorrow's Schedule: 7 AM: Wake up, drink lots of coffee 8 AM: Do this and that 10 AM: Work

— Aaron Levie (@levie) January 23, 2015

Box enjoyed a very successful IPO last month, raising around $175 million despite a lot of ridiculous nay-saying about its growth strategy. I have defended its business model extensively in the past, so it was great to see a company that was once foolishly dismissed as “the Groupon of SaaS” enjoys such an...

By Tien Tzuo, 03 March 2015, 1 comment. Categories: Mobility, Software, Storage, Vendors.

What questions do you need to ask about connectivity when considering a data centre?


Whether the requirement is Internet connectivity for cloud based applications or links to a private WAN, most organisations now recognise the importance of a carrier neutral data centre. However, while the list of possible connections available may look compelling – some data centres boast hundreds of carriers – it is important to look beyond the top line promises.

When it comes to data centre connectivity organisations have diverse requirements, from cost to Quality of...

By Jonathan Arnold, 10 February 2015, 0 comments. Categories: Data & Analytics, Data Centres, Vendors.