Take a look at how cloud helped a cancer charity increase donations by 40%
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The Canadian Cancer Society (CCSSK), based in Saskatchewan, has launched an omni-channel engagement centre utilising cloud telephony from NewVoiceMedia and Salesforce, and found charitable donations had increased by 40%.
At the society’s Relay for Life event, participation went up 30% and pledge numbers increased by 70%. The company looked to the cloud primarily to provide a greater customer experience. Utilising Salesforce data, employees were able to create more...