Kurt Marko; Creating the Omnichannel Customer Experience

The nexus of mobile, social, cloud and big data is radically reshaping customer experience. This article by Kurt Marko, editor-at-large for Information Week and Network Computing, explores how Big Data, Predictive Analytics and Real-time Decisioning improve customer experience for multi-platform, mobile and social consumers.

Read this article and learn:

  • The trends and opportunities for omnichannel CX
  • Implications for business executives
  • How real-time predictive analytics transforms the multi-platform, mobile, social customer experience

By Richard Potts, 10 November 2014, 0 comments. Categories: Data & Analytics, Mobility, Research.

Ready or not, the mobile cloud era awaits you

Picture credit: iStockPhoto

We’re nearing the end of 2014 and most smart CEOs already know their IT transformation game plan for 2015 – more digital differentiation woven into the fabric of their essential operations.

Every enterprise is now a digital business, regardless of the industry. That’s why digital service innovators are in such high demand. Meanwhile, many of the more traditional IT process-oriented jobs will diminish in importance.Are you evolving your IT support team’s roles and responsibilities, as a result these key trends?...

By David H Deans, 10 November 2014, 0 comments. Categories: Big Data, Mobility.

Salesforce rolls out new Salesforce1 app, launches UK data centre

At his earnings call last week, Salesforce.com CEO Marc Benioff noted how he could run his business from his mobile device.

Well, with a few tweaks now you can too: Salesforce has launched the new Salesforce1 mobile app at the World Tour event in London, with the product being available in the summer roll-out.

The app, which the promotional material perhaps optimistically compares with an enterprise-eseque Facebook, promises more than 30 features, including easier access for salespeople to reports and...

By James Bourne, 22 May 2014, 0 comments. Categories: Mobility, SaaS , Salesforce, Software.

Green IT: Does it still matter?

By Adrian Thirkill, managing director, Easynet Global Services UK

Five years ago, you couldn’t move for ‘green’ claims from businesses. In a rush to become the first businesses to go carbon neutral, hoards of companies offset air miles, replanted forests, and invested in wind farms. “We turn our lights off at night!” they whooped. “We put monitors on automatic standby!” they gushed.  

All admirable and well-intentioned.  But there’s a worrying hint of...

By Easynet G.S., 15 May 2014, 0 comments. Categories: Green, Mobility, Vendors.

Why cloud and mobile security management is gaining momentum

As more business applications move to the cloud, security seems to be top-of-mind for all concerned parties. Also, the Bring Your Own Device (BYOD) to work trend, along with more smartphones and tablets that require wireless connectivity in the workplace, has increased the level of concern for many IT managers and executives. Keeping business systems safe and protecting the data that they hold has never been more difficult to achieve, according to the latest market study by Ovum. The typical corporate ICT environment continues to be threatened by security attacks -- ranging from opportunistic hackers using pre-built tools through to targeted, well-resourced, state-sponsored cyber activity.Ovum believes that online attack volumes will...

By David H Deans, 09 December 2013, 0 comments. Categories: Mobility, Research, Security, Trends.

Couchbase CEO: Let Oracle, SAP, IBM play in the “old” database market

The database wars are about to kick off in spectacular style. Not just Oracle vs SAP – as Big Red announced its new in-memory database at the start of this week – but relational vs NoSQL.

Oracle and SAP have been making plenty of noise about their in-memory capability; SAP co-CEO Bill McDermott once claimed that its HANA technology was “the fastest growing...

By James Bourne, 26 September 2013, 0 comments. Categories: Architecture, Big Data, Developers, Enterprise, Feature, Infrastructure, Interview, Mobility.

How effective identity management reins shadow IT and password sprawl

By Quinton Wall, Director of Technical Platform Marketing, Salesforce.com - @quintonwall

The cloud has sped up and simplified many aspects of IT. Enterprises and end-users alike have incredibly swift and affordable access to more applications and IT resources than ever before.

This access helps cut or keep costs low and enables businesses to innovate and respond to evolving market demands. However, in other ways,...

By Salesforce.com, 22 July 2013, 0 comments. Categories: Applications, Big Data, Enterprise, IaaS, Mobility, Salesforce, Security.

NSW state government in Australia mobilises cloud services pilots

Steve Hodgkinson, Research Director, Public Sector TechnologyThe New South Wales state government in Australia is taking visionary but practical steps towards cloud services adoption via a program of pilot projects. The projects recognize the need to treat cloud services as an emerging trend to be investigated and evaluated hands-on. It is a practical organizational learning exercise, not an ideological quest or a whole-of-government “grand plan”. Cloud services adoption is best driven at an...

By Ovum StraightTalk, 19 July 2013, 0 comments. Categories: Adoption, Government, Migration, Mobility, Strategy.

Brocade’s Simon Pamplin: Digging deep into the future of SDN

With software defined networking (SDN), the network as we know it, along with the way businesses use computing processes, could be changed beyond all recognition.

And Brocade is at the very heart of that shift, being founder members of OpenFlow and OpenStack and pushing ahead with technologies that ensure its customers are SDN-ready.

Separating the data and control planes, SDN, as the name suggests, puts a layer of software between the components a network runs on and the network admin running them, leading...

By James Bourne, 18 July 2013, 0 comments. Categories: Architecture, Big Data, Infrastructure, Interview, Mobility.

Lost in mobility: How location, opportunity, skills and time changed IT

In the mobile revolution, modern IT organizations can take advantage of the big loads of data spilling out of phones and tablets to work smarter and faster. These clingy devices are highly efficient information aggregators. By adding context to each customer engagement, IT can pair a specific job with the best available service agent, based on whereabouts and situation, experience and schedule.

While most sensory data, such as

By BMC Communities, 06 June 2013, 0 comments. Categories: Enterprise, Mobility.