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What’s Hot in CRM Applications, 2012?
Serving the sales force is a mantra and mindset that resonates through the best companies I’ve ever worked with and for. That priority alone can help galvanize companies who are adrift in multiple, conflicting agendas, strategies and projects.
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Gartner Shows Spike in Hadoop Inquiries: Good News For CRM
Hadoop was one of the most-searched terms on Gartner’s website in 2011 through 2012, spiking to 601.8% over the last twelve months alone. Additional insights from the Search Analytics on Hadoop include the following:
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Achieving Customer Satisfaction: Asking the right questions
There are only two questions that matter. “Would you buy from me again?” And, “Would you recommend our product or service?” Everything else is simply marketing curiosity. So what is it that really delights a customer and how do we capture and bottle it?
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New approach challenges accepted tech market outlook
It’s time to strip away the hype surrounding analytics, big data and cloud computing by asking how these technologies contribute to excellent customer experiences and greater customer engagement. Those are the real catalysts of market growth and the greatest disruptive forces at work in enterprise software today.
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Transactions and Complex Selling: Strong Catalysts of Cloud Growth
Enterprise software vendors need to challenge themselves to deliver significantly more value if the potential for cloud computing is going to be achieved. Instead of just going for the low-end, easily customized processes within analytics, CRM, supply chain management, ERP, pricing or service, vendors need to take on the more challenging, complex hard-to-solve problems enterprises have.
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10 Questions with VI’s Patrick McCarthy
Today we get to know Patrick McCarthy, VI’s Managing Director, who oversees our US and European businesses.
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The Risk of Cloud Lock ins
In some of my recent posts, I had mentioned that the risk of Lockins on a Cloud can have a significant impact for businesses running their services on the Cloud. I had mentioned about Cloud services like CloudSigma which offers data portability without lockins
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Market Forecast: The Future is Already Here – It’s Just Not Evenly Distributed
Global adoption and growth of SaaS within enterprises is unevenly distributed yet growing rapidly. One of the primary catalysts moving this forward are Amazon Web Services, Google, Microsoft, Salesforce and other platform providers lowering the barriers to creating new applications, continually investing in security technologies, and streamlining rapid prototyping, testing, and release of SaaS applications.
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Don’t Forget Your Developers!
In our collective desire to equip our organizations or clients with the tools and technologies required to support the realization of SOA strategy and enablement, the focus of selection processes tends, understandably, to be centered on enterprise-centric concerns. However, we find that most organizations frequently overlook another critical consideration: developer friendliness. No matter the degree of sophistication, at the end of the day, some poor individual is attempting to turn a specification or requirement into usable software.
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American Idol, Blockbuster, and Microsoft 365: Innovate or Die
I attended the Microsoft Partner Conference last month in Los Angeles, CA, and there were two major topics during the week. The first was the recent release of Office 365 which is the epicenter of Microsoft’s cloud computing vision. The second was which Hollywood stars we would see, obviously.
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Writers & Analysts
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Ian Moyse: UK Sales Director, Workbooks.com, Board member for Eurocloud UK & CIF governance board member
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Matt Henkes: Tech journalist specialising in industry trends across IT, Telecoms, Apps and Marketing
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Victor Cruz: Industry writer who's appeared in American Venture, Cloud Computing Journal, CommPro.biz...
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Michael Koploy: Texas-based ERP Analyst focusing on news and trends impacting retailers and the supply chain
Featured Bloggers
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cloudbestpractices.net: The Cloud Best Practices network brings together the wide spectrum of experts needed to explain...
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GreenPages Technology Solutions: A collaborative blog discussing the challenges and opportunities of moving to the cloud
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Greg Schulz: Gregs Server and StorageIOblog covering cloud, virtualization, data and storage networking...
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Shaping Cloud: IT Consultants based in Manchester, specialising in web sites & applications, eCommerce...
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Gregor Petri: Gregor Petri is Research Director at Gartner, covering cloud computing, hosting, data centers...