A roundup of latest cloud computing online courses
Amazon Web Services, Coursera, Google, MIT Courseware and Microsoft are accelerating the depth and variety of cloud computing courses, courseware and learning materials they are freely making available online.
Over the last six months since the last Roundup Of Free Cloud Computing Online Courses, Amazon Web Services has added an additional series of free instructional videos, self-paced labs and selected...
Salesforce.com’s remarkable growth continues, but 2014 will be more challenging
Jeremy Cox, Principal Analyst, Customer Engagement, Madan Shaina, Lead Analyst, Information Management Software
Salesforce.com grew by 33% year-on-year in its fiscal year 2014, breaking the $4bn mark. It was involved in larger transactions, several of which broke the $10m ceiling. At the earnings call in February 2014, the company’s chairman and CEO, Marc Benioff, was clearly feeling bullish about the immediate future; he delivered a forecast that the company would grow by approximately 30% to $5.3bn...
The power of on-demand, and the reason cloud providers don't like it
IT vendors had a golden age before the invention of the cloud. It was essentially a risk-free implementation. Customers required a product, sales would propose a solution to which the customer would sign and commit, the customer would pay upfront, the vendor would start manufacturing, and eventually the solution would be delivered to the customer. Once delivered, it was unlikely the customer would suddenly drop the technology, and move on to something else.
At every step of this journey the vendor took steps...
How do you put a price tag on the cloud?
By Richard Campione, President, Cloud & Data at Services Business at ServiceSource
A recent CIO Zone article stated “cloud computing is increasingly becoming the rule and not the exception.” With cloud computing becoming so pervasive and commonplace in our day-to-day lives and businesses, everyone has differing opinions on how to...
New cloud contact center capabilities strengthen Aspect’s market position
Aphrodite Brinsmead, Senior Analyst, Customer Engagement
At its industry analyst conference in Phoenix, Arizona in January 2014, Aspect proudly discussed its newly refocused business. Two years ago the vendor was working closely with Microsoft and struggling to gain new business in a saturated contact center infrastructure market. However, Aspect begins 2014 with new products, strong financials for 2013, and a positive growth forecast.
The strategic acquisitions it made in 2013 have helped Aspect get back on...
Salesforce and the banking industry align as both bet on mobility
For bankers, mobility has become key. Customer-facing mobile banking applications are increasing the flow of traffic through digital channels, which is eroding traffic in bank branches. But it does not stop there: the mobile-enablement of services to increase the productivity of banking employees and drive sales effectiveness in remote locations is also on the rise.
The digital channel revolution is having a significant impact on banking via physical channels, and mobile apps for banking employees will play a...
Salesforce CEO Benioff unleashes Salesforce1, cites ‘internet of customers’ future
Cloud giant Salesforce has unveiled its new shiny cloud platform Salesforce1 at Dreamforce in San Francisco, with CEO Marc Benioff stressing the ‘internet of customers’ – the importance of the consumer in a cloud, social and mobile world.
“I’ve never been more excited to be part of Salesforce.com,” Benioff bellowed to the audience of customers, partners and non-profits.
“In the world of the Internet of Things, it’s really a world of Internet of...
Cloud predictive analytics most used to gain customer insight
What you might have missed: 5 recent developments in cloud computing
The cloud continues to expand and develop at a phenomenal rate. Here’s a roundup of five recent developments in the field and what they mean for business.
There is a consensus that the cloud and cloud software is now unavoidable. Little surprise then, that vendors and technologists alike are constantly pushing the boundaries to create new products and services.