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Genesys accelerates cloud strategy with new Platform On Demand offering
Genesys is making bold moves to strengthen its position in the cloud customer service market. Following its acquisition of Angel.com in February 2013 and, more recently, SoundBite Communications, Genesys will also offer its own suite of contact centre applications in the cloud. The new solution Platform On-Demand, will be offered in addition to Genesys' existing partner-led cloud solutions.
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Is Adobe embracing the cloud a sign of the times?
Adobe, at the annual “MAX” event, has completely re-branded the companies most well-known Creative products which consists of Photoshop, InDesign, Illustrator, Dreamweaver, and Premiere Pro. Each will now gain a CC moniker (e.g. Photoshop CC) which represents “Creative Cloud”.
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The cloud for live sports: From blue-sky to real world
Many broadcast experts believe that live sports and news programming have driven much of the broadcast production innovation we see today. The demand for high-quality, low latency video delivered at maximum speed, accelerated ongoing advancements in digital workflows enjoyed by many broadcast sectors.
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RIP the old world and why cloud causes inevitable change
The IT Sector is changing rapidly and many are ignoring this change, citing they will get around to it when needed or it will not affect them. So was said in many other boardrooms in other sectors to devastating downfalls. Change is inevitable and the time to take heed and action is now, in a planned and managed way, before the change is forced upon you.
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21 most admired companies making IT a competitive advantage
The accuracy, speed and precision of IT systems means the difference between winning or losing customers, keeping supply chains profitable, and solidly translating new concepts into revenue-producing products and services. The world’s best-run services businesses have customer-driven IT as part of their DNA; it is very much who these companies are internally.
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Apple’s iCloud most widely used cloud storage platform, beats Dropbox
According to the latest report published by Strategy Analytics, Apple is moving ahead of competitors Dropbox, Google and Amazon in the battle for cloud storage supremacy. Over a quarter (27%) of Americans polled said they had used iCloud, compared with 17% for Dropbox, with Amazon Cloud Drive (15%) and Google Drive (10%) trailing behind.
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Who controls the cloud market – providers or consumers?
We first went from reserving cloud capacity to securing capacity on-demand, and then we even started to bid for unused capacity in spot market - all in an effort to decrease cost in the cloud. Can we take this one step further? Instead of us bidding for capacity, wouldn't it be interesting if we can get providers to bid for our demand?
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Consumer knowledge of cloud still vague, says new survey
With the analysts predicting cloud computing to rise and rise in 2013, it can be refreshing to get a consumer perspective on how they use the cloud and their overall knowledge of it. Yet the signs don’t appear to be good – a new survey from UK-based hosting group Webfusion has revealed that two thirds of UK consumers don’t have a clear view of what the cloud entails.
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Integrating customer service and the cloud
The cloud is commonly envisaged as a utilitarian service, enabling those companies using it to experience ease of access to data in various accounts, homogenisation of such accounts and so on. This utilitarian approach has, broadly speaking, meant that some cloud services lose a certain personal element with their clients.
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How cloud computing is accelerating contextual advertising
Retailers and marketers often face the challenge of getting coupons, offers and promotions delivered at the perfect time and in the right context to their customers.