Cloud providers aren’t sharing their metadata – and it leads to bad trust with customers
The verdict on cloud vendors has come in from a new research study by Forrester: must do better in assuaging compliance fears, building support issues, and making customers feel wanted.
The survey, of 275 IT decision makers in the United States, United Kingdom and Singapore, revealed some eye-opening findings. 39% of UK respondents agreed with the statement “my cloud provider doesn’t know me or my company”. One in three argued “my provider charges me for every...