Colt must clarify its cloud services positioning
Like many of its peers in the telecoms industry, European network provider Colt is building up its IT services portfolio, of which cloud is an integral part. Network operators such as Colt own two key assets for the deliver of cloud computing: networks and data centres. They also have a key motivation for turning to the cloud: declining revenues in their legacy communications businesses.
The hows and whys of moving your contact centre to the cloud
The key responsibility of the CIO is to ensure an organisation has the technology it needs to function cost effectively, while at the same time remain a competitive force. Nowhere is this more relevant than in the contact centre industry. If a contact centre does not have technologies, such as interactive voice recognition (IVR), multimedia queuing or real-time speech analytics, then it risks not being able to meet customer expectations of service.
Power Over Ethernet, PoE Plus and the Weather Channel
In light of the recent weather conditions, I thought I would write up a short take for Journey to the Cloud on Power over Ethernet (PoE). Over the last decade there have been several variations of PoE – starting with the proprietary (heard this story before) and moving to a standards-based solution. This doesn’t mean that the confusion has gone away.
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