Colt must clarify its cloud services positioning

Ian Brown, Senior Analyst, IT ServicesLike many of its peers in the telecoms industry, European network provider Colt is building up its IT services portfolio, of which cloud is an integral part. Network operators such as Colt own two key assets for the delivery of cloud computing: networks and data centers. They also have a key motivation for turning to the cloud: declining revenues in their legacy communications businesses.

Colt’s differentiator as a cloud provider is its expertise in cloud...

By Ovum StraightTalk, 16 July 2013, 0 comments. Categories: IaaS, Industry, Vendors, VoiP.

The hows and whys of moving your contact centre to the cloud

The key responsibility of the CIO is to ensure an organisation has the technology it needs to function cost effectively, while at the same time remain a competitive force.

Nowhere is this more relevant than in the contact centre industry. If a contact centre does not have technologies, such as interactive voice recognition (IVR), multimedia queuing or real-time speech analytics, then it risks not being able to meet customer expectations of service.

However, buying-in all of these solutions can be an large...

By Dave Paulding, 15 July 2013, 0 comments. Categories: CIO, Data, Enterprise, Migration, VoiP.

Power Over Ethernet, PoE Plus and the Weather Channel

In light of the recent weather conditions, I thought I would write up a short take for Journey to the Cloud on Power over Ethernet (PoE).  Over the last decade there have been several variations of PoE – starting with the proprietary (heard this story before) and moving to a standards-based solution.  This doesn’t mean that the confusion has gone away.  

The original standards-based PoE was classified under the 802.3af specification.  These devices...

By GreenPages Technology Solutions, 09 September 2011, 0 comments. Categories: DisasterRec, Hardware, Industry, Infrastructure, VoiP.