Autotask: “We have to earn everybody’s trust again – which we will do”

After CRM and business IT provider Autotask suffered a severe outage yesterday, CloudTech caught up with VP engineering Adam Stewart to get the lowdown on what happened, and what happens from here

Exclusive Late on Monday and into part of Tuesday, cloudy IT management software provider Autotask went down for English speaking customers in Europe, Asia, Middle East and Africa, as CloudTech reported.

The root cause, according to Autotask VP engineering Adam Stewart, was a capacity spike that brought the...

By James Bourne, 03 July 2014, 0 comments. Categories: DisasterRec, Interview, SLA.

Autotask hits the skids, leaves customers in the dark

Updated 1357: CRM and business IT solutions provider Autotask has reportedly gone down, with the company citing “a known issue in a few zones”.

The company posted this tweet 18 hours ago at the time of writing, but has since gone deathly quiet to customers’ ire, including not replying to a request for comment from CloudTech:

We are currently working on a known issue in a few zones. If you have any questions please contact support. We will keep you updated!

— Autotask (@Autotask)

By James Bourne, 02 July 2014, 0 comments. Categories: CRM, DisasterRec, SLA.

After Nirvanix: How to assess the right cloud provider for you

By Nigel Beighton, VP of Technology, International, Rackspace

Choosing a cloud service provider is an important decision for any organisation. Cloud computing plays a central role in many businesses – from startups and SMBs to global companies – and usually involves entrusting service providers with mission-critical data and applications.

To assess potential providers and make the right choice, conducting due diligence across the following areas is essential.

Financials: As the recent...

By Rackspace, 20 September 2013, 0 comments. Categories: Architecture, DisasterRec, SLA, SMEs, Vendors.

New paper questions whether cloud consumers get what they pay for

Consumers need to be made more aware of what they’re purchasing in a cloud solution, according to the latest research paper.

The team of researchers, including IBM and Google, published their findings in a paper entitled ‘Verifying Cloud Services: Present and Future’, and aimed for this to be an education for cloud customers – punters need to examine “in breadth, rather in depth”, how a CSP performs.

The researchers put this down to a series of issues which need answering:...

By James Bourne, 18 September 2013, 0 comments. Categories: IaaS, Research, Security, SLA, Storage.

Are hidden costs dampening cloud computing benefits?

Cloud adoption is not a straight line proposition. It is increasingly the main push for many organizations looking to upgrade their IT strategy. A major reason for the shift includes the cloud’s obvious benefits; another reasoning stems from the fact that older IT models simply cannot deliver the speed and agility necessary to compete in today’s marketplace.

However, just because cloud is new and popular doesn’t mean it doesn’t require as much or more work than existing systems. With an...

By LogicWorks, 11 September 2013, 0 comments. Categories: Enterprise, SLA, Strategy.

Amazon cloud “in league of its own” – and why it may never change

Two separate pieces of research released this week have found its way to CloudTech HQ, and both have come to the same conclusion: Amazon Web Services (AWS) is miles ahead of the competition in terms of providing infrastructure as a service (IaaS) and platform as a service (PaaS) services.

This isn’t surprising in itself, but let’s not forget these companies Amazon is skinning are among the biggest on the planet.

Gartner’s latest Magic Quadrant, on IaaS, unsurprisingly put Amazon in its...

By Cloud Tech, 23 August 2013, 0 comments. Categories: Amazon, Enterprise, IaaS, Microsoft, Opinion, SLA, Strategy.

10 ways cloud computing is revolutionising aerospace and defence

Synchronising new product development, supply chain, production and Maintenance, Repair & Overhaul (MRO) strategies across Aerospace and Defense (A&D) manufacturers while reducing costs continues to make cloud platforms a viable option in A&D.

With sequestration having an impact on these industries from both a budget and merger & acquisition (M&A) perspective, the economics of cloud...

By Louis Columbus, 19 August 2013, 0 comments. Categories: Industry, Infrastructure, Public, SLA.

Changing the conversation around IT operations management

In today’s cloud-filled world, the conversation around operations management is – as it should be – all about service assurance. Can IT deliver the server, storage, networking, and application resources necessary to meet business needs? The focus on service assurance isn’t really a new concept – it’s been talked about since the transition from mainframe to client server architectures. But how it is talked about has significantly changed over time, reflecting the reality of datacenter...

By Zenoss, 09 August 2013, 0 comments. Categories: Enterprise, SLA, Strategy, Vendors.

Why you need standardisation of SLAs in a multi-cloud environment

Many technical experts believe that cloud computing is capable of reshaping the entire ICT industry in a revolutionary manner. With the introduction and development of cloud computing, the two business entities that emerged include – Cloud Service Providers and Cloud consumers.

Although the consumers of cloud services do not possess much control over the primary computing resources, but it is quite essential for the cloud consumers to obtain necessary guarantees in terms of service delivery...

By cloudbestpractices.net, 02 August 2013, 0 comments. Categories: Private, Public, SLA, Strategy, Vendors, Virtualization.