Cloud best practices: Compliance, campaigns and SLAs

Picture credit: iStockPhoto

The cloud computing track at Apps World Europe yesterday threw up a series of interesting case studies, opinions and analysis.

John Finch, CIO of the Bank of England, spoke in the keynote session and revealed the bank’s use of cloud technologies only extended to the public-facing front end; John Pillar, CTO of Discover & Deliver spoke of a huge cloud-based IT project at former employer Marks & Spencer, and a morning panel session examined SLAs and mobile cloud best...

By James Bourne, 13 November 2014, 0 comments. Categories: Best Practice, Case Studies, Compliance, SLA.

Cloud service providers and end users: Let's lose the rigidity of the SLA, argues exec

Picture credit: iStockPhoto

A senior executive at cloud services provider Claranet has claimed that most cloud services providers and end users are relying too much on the standard service level agreement.

Paul Marland, Claranet director of account management, believes that cloud service today is far more dynamic. Contracts can – and should – change dependent on the customer’s need, and the classic SLA prohibits that.

“The vast majority of SLAs don’t really get to the heart of...

By James Bourne, 16 October 2014, 0 comments. Categories: Data & Analytics, Data Management, SLA.

Easynet rolls out new European cloud portfolio in response to customer demand

Managed service provider Easynet has launched a new European cloud portfolio, featuring a “hybrid by design” format in response to customer demand.

The new solution avoids vendor lock-in by offering customers the opportunity to select the most appropriate cloud solution for their requirements, and offers a 99.99% SLA.

Philip Grannum, managing director of cloud, hosting and UC services at Easynet, told CloudTech that even though customers felt the need to switch between vendors as and when, they still...

By James Bourne, 16 September 2014, 0 comments. Categories: Hybrid, SLA, Vendors.

Microsoft’s Azure outages: How does this affect the firm’s cloudy reputation?

Microsoft suffered a blow yesterday when its Azure cloud and virtual machines suffered a series of outages before later being restored.

According to Reuters, the downtime was due to interruptions in multiple centres, with a representative from the company explaining that a small section of its customer base was affected.

A cursory glance at Azure’s status history page gives a...

By James Bourne, 19 August 2014, 0 comments. Categories: Disaster Recovery, Microsoft, SLA.

Autotask: “We have to earn everybody’s trust again – which we will do”

After CRM and business IT provider Autotask suffered a severe outage yesterday, CloudTech caught up with VP engineering Adam Stewart to get the lowdown on what happened, and what happens from here

Exclusive Late on Monday and into part of Tuesday, cloudy IT management software provider Autotask went down for English speaking customers in Europe, Asia, Middle East and Africa, as CloudTech reported.

The root cause, according to Autotask VP engineering Adam Stewart, was a capacity spike that brought the...

By James Bourne, 03 July 2014, 0 comments. Categories: Disaster Recovery, Interview, SLA.

Autotask hits the skids, leaves customers in the dark

Updated 1357: CRM and business IT solutions provider Autotask has reportedly gone down, with the company citing “a known issue in a few zones”.

The company posted this tweet 18 hours ago at the time of writing, but has since gone deathly quiet to customers’ ire, including not replying to a request for comment from CloudTech:

We are currently working on a known issue in a few zones. If you have any questions please contact support. We will keep you updated!

— Autotask (@Autotask)

By James Bourne, 02 July 2014, 0 comments. Categories: CRM, Disaster Recovery, SLA.

After Nirvanix: How to assess the right cloud provider for you

By Nigel Beighton, VP of Technology, International, Rackspace

Choosing a cloud service provider is an important decision for any organisation. Cloud computing plays a central role in many businesses – from startups and SMBs to global companies – and usually involves entrusting service providers with mission-critical data and applications.

To assess potential providers and make the right choice, conducting due diligence across the following areas is essential.

Financials: As the recent...

By Rackspace, 20 September 2013, 0 comments. Categories: Architecture, Disaster Recovery, SLA, SMEs, Vendors.

New paper questions whether cloud consumers get what they pay for

Consumers need to be made more aware of what they’re purchasing in a cloud solution, according to the latest research paper.

The team of researchers, including IBM and Google, published their findings in a paper entitled ‘Verifying Cloud Services: Present and Future’, and aimed for this to be an education for cloud customers – punters need to examine “in breadth, rather in depth”, how a CSP performs.

The researchers put this down to a series of issues which need answering:...

By James Bourne, 18 September 2013, 0 comments. Categories: IaaS, Research, Security, SLA, Storage.