Cloud service providers and end users: Let's lose the rigidity of the SLA, argues exec
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A senior executive at cloud services provider Claranet has claimed that most cloud services providers and end users are relying too much on the standard service level agreement.
Paul Marland, Claranet director of account management, believes that cloud service today is far more dynamic. Contracts can – and should – change dependent on the customer’s need, and the classic SLA prohibits that.
“The vast majority of SLAs don’t really get to the heart of...