Microsoft launches cloud services due diligence checklist


Microsoft has launched a cloud services due diligence checklist aimed at providing organisations with more standardised procedures for their potential cloud push.

The checklist is based on the emerging ISO/IEC 19086 standard which focuses on cloud service level agreements, and gives structure to organisations of all sizes and sectors to identify their objectives and requirements, before comparing the offerings of different cloud service providers.

“Cloud adoption is no longer simply a...

By James Bourne, 17 October 2016, 0 comments. Categories: Microsoft, Privacy, Security, SLA.

Cloud Industry Forum hails SLALOM as “major step forward” for cloud SLAs


SLALOM, a European Commission-established initiative which aims to provide greater clarity for businesses dealing with cloud service level agreements (SLAs), has launched its final set of standardised contact terms, with the Cloud Industry Forum (CIF) arguing it ‘reduces the uncertainty’ of migrating to the cloud.

The CIF, who is listed as a partner of SLALOM alongside service provider Atos, legal firm Bird and Bird and various educational institutions, says research into the...

By James Bourne, 17 June 2016, 1 comment. Categories: Economy, SLA, Vendors.

UK government report advocates fairer terms for cloud storage users


Around 30% of UK adults use cloud storage in a personal capacity, according to a report released today by the Competition and Markets Authority (CMA) – but the governing body notes concerns over some vendor practices which conflict with consumer law.

The report, which can be found in full here at a whopping 218 pages, shares concerns, such as companies being able to...

By James Bourne, 27 May 2016, 0 comments. Categories: Regulation, Research, SLA, Software, Storage.

Google Compute Engine falls over for 18 minutes, promises to do better next time

(c) kizilkiya

Google’s infrastructure as a service (IaaS) offering Compute Engine lost connectivity across all regions for 18 minutes on April 11 after problems experienced with a bug in its network configuration management software.

In a status update discussing the outage and how it occurred posted yesterday, the search giant confirmed the event affected Compute Engine only, and bemoaned how its ‘canary step’ process – a configuration deployed to a single site to...

By James Bourne, 14 April 2016, 0 comments. Categories: IaaS, Infrastructure, SLA.

Google cloud falls over after routing error, strives to remove manual link activation

(c) Nikolic

Google Compute Engine went down for approximately 70 minutes last week, the company has confirmed, making certain Internet destinations unreachable from the europe-west1 region during that time.

The issue first came to light at 1326 PST on November 23 with a status update, before a further missive at 1432 confirming the problems should have been resolved.

Four days later, Google explained what exactly went...

By James Bourne, 30 November 2015, 0 comments. Categories: Infrastructure, SLA.

Why human error is still the biggest risk to your cloud system going down


The number one risk to system availability remains human error, according to the latest disaster recovery industry report from CloudEndure.

The research examines the various protocols businesses have in place for downtime if – or when – it occurs. On a scale of one to 10, human errors – including application bugs – hit 8.1, compared to network failures (7.2), cloud provider downtime (6.9) and external threats (6.7).

Even though the majority (83%) of...

By James Bourne, 05 June 2015, 1 comment. Categories: Data & Analytics, Disaster Recovery, Infrastructure, SLA.

Research argues hidden costs contribute to a ‘cloud hangover’ for businesses


It’s the morning after the night before. You’ve had a bit too much, your head’s pounding, and you’re frantically searching your brain for anything you might have said or did that you’ll be paying for later.

We’ve all been there. Yet according to new research from Sungard Availability Services, it’s a similar effect at work when the IT department buys cloud solutions. 87% of the 150 UK-based senior IT decision makers polled say they have...

By James Bourne, 30 March 2015, 0 comments. Categories: Adoption, Data & Analytics, Data Management, Economy, SLA, Vendors.

Severalnines: Mixing DevOps with database management and going its own way


Sweden-based database management provider Severalnines is an interesting company. Its name would suggest SLAs but the firm, with approximately 7000 users, supports MySQL, MariaDB and MongoDB among others and enables businesses to support both SQL and NoSQL open source databases in the cloud or on-premise.

Yet the way Severalnines has built its success is of most interest. Instead of going cap in hand to VCs and building up cash without going near making a profit, Severalnines has...

By James Bourne, 19 March 2015, 0 comments. Categories: Data & Analytics, Developers, OpenSource, SLA.

Report shows majority of cloud providers not hitting SLA targets


76% of organisations surveyed by CDW in its Cloud 401 report say at least one cloud vendor failed to meet their SLAs.

The report, released in February, found reliability (43%) as the most important metric for cloud service providers, far ahead of cost (28%) and ability to integrate with existing infrastructure (27%), meaning a double whammy for providers who couldn’t meet their uptime figures.


By James Bourne, 18 March 2015, 1 comment. Categories: Data & Analytics, Data Management, SLA.

CenturyLink: Why complexity, not the cloud vendor, locks you in


It continues to be an extremely busy time for CenturyLink Cloud. Amidst a plethora of news and acquisitions, one stood out: the buyout of disaster recovery as a service software provider DataGardens.

As this publication has previously examined, cloud disaster recovery is certainly one of the more popular buzzwords in the IT industry right now, yet a lack of clarity still pervades. There are degrees of...

By James Bourne, 12 March 2015, 1 comment. Categories: Data & Analytics, Data Management, Disaster Recovery, SLA.