Examining AWS' uptime in 2014: Figures show marked improvement

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Having been ranked as one of the top cloud providers for uptime, new figures show Amazon Web Services (AWS) having a 41% reduction in performance issues quarter to quarter during 2014.

The figures, from CloudEndure, see AWS with 127 errors during Q114, a greater number than the following three quarters combined, with 43 in Q2, 37 in Q3, and 26 in Q4.

AWS EC2 was the most frequent faller in 2014, with 46 errors, compared to scalable DNS provider Route 53 (24), network monitoring service...

By James Bourne, 26 January 2015, 0 comments. Categories: Amazon, Data & Analytics, Data Centres, Data Management, Infrastructure, SLA.

Disaster recovery experts dig down into Azure cloud outages over past 12 months

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The majority of Microsoft’s service errors in the first quarter of 2014 were advisory, while there were significantly more service interruptions in the following three quarters, according to analysis carried out by CloudEndure.

The figures, taken from Azure’s Service Health Dashboard across last year, saw three full service interruptions in Q1, a whopping 28 in Q2, 16 in Q3 and zero in the final quarter. The highest number of errors came in Q1 (259), yet also produced the...

By James Bourne, 19 January 2015, 0 comments. Categories: Data & Analytics, Data Loss, Disaster Recovery, Infrastructure, SLA.

AWS, Google, SoftLayer score highly in ranking of most reliable cloud providers

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Cloud benchmarking provider CloudHarmony has updated its metrics, and found AWS, Google and SoftLayer to be among the most reliable public cloud providers in 2014.

The figures, which can be found on its service status page here, saw Amazon’s S3 register 23 outages across nine regions resulting in a 2.69 hour downtime across the year, while Amazon EC2 clocked up 12 outages resulting in a just over two hour outage...

By James Bourne, 13 January 2015, 0 comments. Categories: Data & Analytics, Data Loss, Data Management, SLA.

Cloud best practices: Compliance, campaigns and SLAs

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The cloud computing track at Apps World Europe yesterday threw up a series of interesting case studies, opinions and analysis.

John Finch, CIO of the Bank of England, spoke in the keynote session and revealed the bank’s use of cloud technologies only extended to the public-facing front end; John Pillar, CTO of Discover & Deliver spoke of a huge cloud-based IT project at former employer Marks & Spencer, and a morning panel session examined SLAs and mobile cloud best...

By James Bourne, 13 November 2014, 0 comments. Categories: Best Practice, Case Studies, Compliance, SLA.

Cloud service providers and end users: Let's lose the rigidity of the SLA, argues exec

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A senior executive at cloud services provider Claranet has claimed that most cloud services providers and end users are relying too much on the standard service level agreement.

Paul Marland, Claranet director of account management, believes that cloud service today is far more dynamic. Contracts can – and should – change dependent on the customer’s need, and the classic SLA prohibits that.

“The vast majority of SLAs don’t really get to the heart of...

By James Bourne, 16 October 2014, 0 comments. Categories: Data & Analytics, Data Management, SLA.

Easynet rolls out new European cloud portfolio in response to customer demand

Managed service provider Easynet has launched a new European cloud portfolio, featuring a “hybrid by design” format in response to customer demand.

The new solution avoids vendor lock-in by offering customers the opportunity to select the most appropriate cloud solution for their requirements, and offers a 99.99% SLA.

Philip Grannum, managing director of cloud, hosting and UC services at Easynet, told CloudTech that even though customers felt the need to switch between vendors as and when, they still...

By James Bourne, 16 September 2014, 0 comments. Categories: Hybrid, SLA, Vendors.

Microsoft’s Azure outages: How does this affect the firm’s cloudy reputation?

Microsoft suffered a blow yesterday when its Azure cloud and virtual machines suffered a series of outages before later being restored.

According to Reuters, the downtime was due to interruptions in multiple centres, with a representative from the company explaining that a small section of its customer base was affected.

A cursory glance at Azure’s status history page gives a...

By James Bourne, 19 August 2014, 0 comments. Categories: Disaster Recovery, Microsoft, SLA.

Autotask: “We have to earn everybody’s trust again – which we will do”

After CRM and business IT provider Autotask suffered a severe outage yesterday, CloudTech caught up with VP engineering Adam Stewart to get the lowdown on what happened, and what happens from here

Exclusive Late on Monday and into part of Tuesday, cloudy IT management software provider Autotask went down for English speaking customers in Europe, Asia, Middle East and Africa, as CloudTech reported.

The root cause, according to Autotask VP engineering Adam Stewart, was a capacity spike that brought the...

By James Bourne, 03 July 2014, 0 comments. Categories: Disaster Recovery, Interview, SLA.