Cinolla shores up its data centre defences with SaaS Assured

Software as a service (SaaS) provider Cinolla has signed up with SaaS Assured, which enables its services to stay online even if the data centre hits the skids.

The company, which manages bookings and scheduling for outdoor activity providers, signed up to the SaaS Assured initiative to provide peace of mind for its clients.

SaaS Assured, which is provided by NCC Group, “helps to ‘keep the lights on’ while allowing time for end user to source and transition to an alternative solution that...

By James Bourne, 28 July 2014, 0 comments. Categories: DisasterRec, SaaS .

Why physical security is essential to combating the ever present and growing threat to data centres

Nick Razey, CEO and Co-founder of Next Generation Data

Although recognised as important, the absolute criticality of the data centre is often underestimated and this is possibly due to its relative cost in comparison to other elements of the IT stack. While a rack footprint might cost £10K pa, the hardware might cost over £50K and the managed service £100K.

However, if the data centre fails the lost business can reach millions of pounds per day. So, while the data centre is considered the...

By NGD, 22 July 2014, 0 comments. Categories: Analysis, Data, DisasterRec.

Autotask: “We have to earn everybody’s trust again – which we will do”

After CRM and business IT provider Autotask suffered a severe outage yesterday, CloudTech caught up with VP engineering Adam Stewart to get the lowdown on what happened, and what happens from here

Exclusive Late on Monday and into part of Tuesday, cloudy IT management software provider Autotask went down for English speaking customers in Europe, Asia, Middle East and Africa, as CloudTech reported.

The root cause, according to Autotask VP engineering Adam Stewart, was a capacity spike that brought the...

By James Bourne, 03 July 2014, 0 comments. Categories: DisasterRec, Interview, SLA.

AWS security best practices: Multi-factor authentication and beyond

Last week, the news that Code Spaces suffered a breach that overnight put the company out of business and cost their clients untold millions reminded everyone in the IT community how devastating a major data security breach can be for our companies and clients. 

At Logicworks, we manage highly available, compliant cloud infrastructure on Amazon Web Services, and in the...

By LogicWorks, 02 July 2014, 1 comment. Categories: Amazon, Best Practice, DisasterRec.

Autotask hits the skids, leaves customers in the dark

Updated 1357: CRM and business IT solutions provider Autotask has reportedly gone down, with the company citing “a known issue in a few zones”.

The company posted this tweet 18 hours ago at the time of writing, but has since gone deathly quiet to customers’ ire, including not replying to a request for comment from CloudTech:

We are currently working on a known issue in a few zones. If you have any questions please contact support. We will keep you updated!

— Autotask (@Autotask)

By James Bourne, 02 July 2014, 0 comments. Categories: CRM, DisasterRec, SLA.

Cloud outages: Are they excusable?

A world built on cloud is a world that is dependent upon the availability of the datacenter. If cloud services are unavailable for any amount of time, the cost to the cloud provider and the business ventures running within the cloud can become astronomical. In fact, an outage and loss of data contributed to cloud based CodeSpaces.com becoming recently defunct.

When Amazon.com went down for just under an...

By CloudWedge, 27 June 2014, 0 comments. Categories: DisasterRec.

The next steps to avoid a cloud burst

Simon Taylor, Chairman and Co-founder, Next Generation Data

There isn’t much in the way of silver linings when clouds stop working, which they tend to do from time to time. While no doubt you will have put in place comprehensive service level agreements with your providers, these on their own cannot deliver maximum cloud cover.

In the end your cloud lives in a data centre or data centres which could be based anywhere – locally, on the other side of the country, in another country altogether....

By NGD, 24 June 2014, 0 comments. Categories: Data, DisasterRec.

Code Spaces RIP: Code hosting provider ceases trading after “well-orchestrated” DDoS attack

Code Spaces, the web-based SVN and Git hosting provider, has ceased trading after revealing a devastating DDoS attack which wiped its cloudy data would cost too much to both resolve and keep the company going.

The unauthorised user gained access to the company’s EC2 control panel, created a series of backup logins and randomly deleted items to the extent where most of Code Spaces’ data had disappeared, with no backups in place. The attacker had also demanded a large sum of money to stop the DDoS,...

By James Bourne, 19 June 2014, 0 comments. Categories: DisasterRec, Security.

Joyent data centre goes down after typo, promises to tighten up in future

The cloud is still fallible: Joyent’s entire US-East-1 data centre went down yesterday, with the finger of blame pointed at a particularly fat finger which resulted in a monumental operator error.

The problem has since been resolved, with all virtual machines back up and running, however according to a post-mortem blog post from the Joyent team, the minimum downtime for customers was 20 minutes and the maximum 149 minutes, with over 90% of instances recovered within an hour.

The cause of the outage? A...

By James Bourne, 29 May 2014, 0 comments. Categories: DisasterRec, IaaS.

VMware jumps in with disaster recovery service for hybrid cloud set

Virtualisation giant VMware has announced ‘VMware vCloud Hybrid Service – Disaster Recovery’, a service which provides a continuously available recovery site if a VMware data centre hits the skids.

The system, which promises an RPO (recovery point objective) of 15 minutes, offers 1 terabyte of storage from a minimum pricing point of $835 a month, with the service available in all five of VMware’s vCloud Hybrid Service data centres in the US and UK.

The overall effect is that VMware has...

By James Bourne, 16 April 2014, 0 comments. Categories: Data, DisasterRec, VMware.